Applebee’s

Very low quality food and poorly managed!
Went in there a few weeks ago. Told the waitress my wife was allergic to onions, but she served her chicken with onions anyway.
When we mentioned it, she took it back, removed the onions, and brought the same meal back. When we asked to speak to the manager, he was very indifferent to the situation.
Most nights we’ve gone there, the manager is nowhere to be found.
I think we’re done with Applebee’s!

The waiter tried to tell us it wasn’t happy hour. We both read the sign saying it was happy hour Monday through Friday 3 – 6. I Was charged 7 dollars for one beer I had traveled a half an hour to get the drink specials for happy hour. The waiter had the audacity to tell us otherwise. The waiter was also unable to answer the simplest question related to the menu. I could read the stupid on this grown mans face. I will going to chills and only chills again. I will never go to Apples Bees again anywhere in the unites states again.

I have been waiting over 30 min for a burger that is on the way so I have decided to write review using this time. It is 5pm for dinner, the restaurant is empty yet I am waiting… Never eat here!!! I also had to wait around to be seated.

DO NOT EAT HERE, maybe drinks and food at bar???
So, waitress walks over what you want to drink, need a minute, I ask what kind of wines do you have, she replies, the typical ones, Cab, Char, Pinot??? Its in the menu, no prices ??? Need even more help
We order after receiving drinks, order was lost of never placed, waitress no where to be found, waitress comes by and tells me I need to find out where your meals are duh? Then she did not return for some time. Finally arrived, I asked for a comp wine for delay. She says I will ask mgr, then she never came back. I asked for water, she never gave me water and points to the device, you can pay here. That was the last I saw her. When leaving I tell the hostess that the service was poor and meal was luke warm at best, she replies, Thank you come again! What, never. Do not go there, there are plenty of other eateries near by, local businesses not this chain.

Wow not surprised at all by the terrible reviews already on this page. My family orders take out from here at least once every month and it just keeps getting worse and worse… Last night they completely omitted an item we ordered and everything else was cold and extremely small portioned. We called and they said we could get a free meal next time but who knows what that even means because we spent almost $ 70 on barely any good last night. Very disappointed. Brewster needs a larger variety of takeout options because Applebee’s just isn’t cutting it anymore.

This place has been going down hill for awhile! Went tonight the waitress I don’t think knows how to smile or has no clue what she is talking about. How can medium well be different in each reasturant? FYI Applebee’s medium well is burnt! Then what my son ordered did not have mushrooms on it but… We found black burnt mushrooms. What if he was allergic? They did take his meal off my bill but I will never go back, I will just drive a few minutes more to Red Robins. Also I wish I didn’t have to give any stars!!!

The food is OK, the service on the other hand is lackluster. I came here the other day and our waitress greeted us however we were not ready to order our food so we just got drinks… twenty minutes later she comes back with our drinks and ready to take our order. We ordered an appetizer and a entrée for each of us (3). After about a half hour of waiting and waiting, no waitress in sight, she finally brings out our appetizer along with our meal. Seriously, who does anymore? You could already guess the appetizer was cold, go somewhere else they don’t know what they’re doing here.

What we ordered did not look the same or close to what we saw from the menu. The waitress was slow and the fork was dirty. There was a dried mushroom/​onion on it. Totally lost my appetite after seeing it :(

The food was nice, the hostess was prompt however make sure your waiter doesn’t have to clock out in 40 minutes after getting seated. He was very distracting because he wanted us to pay the taab so he could go home.

If it were possible to give zero stars, I’d give it now. This filthy pathetic excuse for a chain restaurant goes down as a total nightmare. Time after time they have disappointed us in so many ways (service, food quality) yet I had never given them a review but this was a long time coming. I went there and got take out the other day for lunch. Mind you, only a couple customers, a couple waitresses and a male manager (sitting and hanging out like a customer) were in the front of the restaurant at the time. I ordered Pub Pretzels with the beer cheese and an Oriental chicken salad.
I paid and drove home and when I unpacked my meal, it was immediately obvious that they had some wise-​ass working in the kitchen. The Pub Pretzels had a big cup of mustard and a small cup with less than a teaspoon of beer cheese (which is mostly why you order them), and the pretzels were hard because they had been microwaved to partial dehydration. I was starving and decided to opened the salad after deciding to nix the pretzels. I thought the dressing looked off so I decided to taste it prior to putting it on the salad added the dressing. This makes me furious because it immediately burned my mouth and throat and tasted rancid. I called Applebees and eventually got the manager on the phone, who listened to my complains. He said he just got there and apologized (see above, he was there the whole time) and offered a $ 10 gift cards of my next visit. My husband put everything back in the bag and took it back to Applebees for a full refund. The manager offered some flimsy excuses and tried to apologize but it seemed like this kind of thing just happens so often they are no longer embarrassed or surprised. Went to Eveready Diner instead.
Would recommend you go anywhere but this Applebees. Anywhere but there.

We just went back here for dinner for a fundraiser type event for my employer and I was pleasantly surprised. As we were seated my 2 year old didn’t want to sit in the highchair and started to cry. The hostess didn’t miss a beat and came over with a toy to distract him which worked wonders. The waitress was warm and kind. The food was hot, well prepared, and came out in a timely manner. My husband and I ordered burgers (to be on the safe side) and they were very good.

My grandson picked this place for his birthday lunch. We got there together with his parents at about 2:30 AM on Saturday, October 25^th. After we were seated, no waitress showed up for over 10 minutes at our table and we were unable to make even eye contact with any waitress, so I got up, went to the hostess area and told whoever was there about this problem. A waitress did show up shortly thereafter, apologized and said that they «forgot» that we had been seated at that table. After we ate the meal, she asked if we wanted a dessert menu, and we said yes. She came back about 5 minutes later without a menu and we said we wanted to pay, which we did.
I have to say, that I barely can remember another restaurant where I experienced this kind of unprofessional and inattentive service! it appeared as if there was no supervisor/​manager present to coordinate and oversee the restaurant. And the restaurant was even only moderately busy at that time! All of us were disappointed/​upset and discussed alternative restaurants in the area for future restaurant visits. We also discussed how to go about tipping, even considering not to tip at all, but settled on 10%.

In this day and age where vegetarians/​vegans are quite common is it expecting too much to find some meatless offerings? I would have been happy with a veggie burger but when I inquired as to whether this was available I was told that they did have them at one time but not any longer. How hard is it to have this item in the freezer for their vegetarian patrons?
Food is mediocre and I’d put it in the category of «fake food.» The two appetizers we ordered tasted like they were nuked or came out of a can and appeared to be highly processed. In all fairness, the salad we ordered (without chicken) was quite good and fresh. I learned my lesson and have crossed Applebees off my places to dine list.
The server was very polite and accommodating and the service was fine so the one star is for him. Otherwise it was a complete bust.

Good service when we have eaten in. No issues with cost, food or service. We do lots of curb side also. The 2 for $ 20 deals are great, although they have scaled back the menu. Clean and nice environment. Take out is quick and reliable. Food is plentiful even with curb side. Recommend to all either for dinning in or curb side to go.

Ok. I have been to many MANY applebees and this one is the best!!! Awesome staff A+ thanks !! Great job management!

Finally, I know what it’s like to be invisible. My wife and I were seated promptly and were told Kristen would be our server. We eventually got to see Kristen who appeared after almost ten minutes. Communication? Not sure. She took our drink order, never asked about an appetizer, so Applebees never got that order. She brought our drinks and walked away, again not asking about an appetizer (yes, we wanted one). She eventually returned and took our dinner order. My wife liked her ribs, but I really didn’t like the Lemon Shrimp Fettuccine (not her fault, I just didn’t care for it). When Kristen next appeared we requested the dessert menu and she was kind enough to bring one. After a couple of minutes, and the menu sitting on the end of the table, she must have taken the menu on the end of the table as a signal to clean the table next to ours instead of taking our order, so she didn’t get that one either. All in all, not a great experience. We were just passing through, but locals who go there, be forewarned, the service is slow. Of 3 sales opportunities, this employee missed 2. Applebees, how much business can you afford to lose before you train waitstaff to do a better job?

We were seated at table 11 and were told Kristin would be our waitress, ok. We sat and waited to order a drink, and waited and waited some more all along a waitress that turned out to be Kristin F ignored us. She finally took our complete order for an appetizer (nachos), drinks and dinner (Cajun steak and 7oz sirloin).
The nachos were sans the ground beef, the lettuce appeared (what I can only describe as having been frozen then thawed) wilted and the entire dish was cold with soggy chips.
Soon after our steaks came and my sirloin was warm not hot, cooked to perfection, the zucchini was over cooked and unappealing; my boyfriend’s entire meal was cold. We then called Kristin F over and asked her why the food was cold, then given her attitude when called we asked her to throw the food out because it was not edible.
The manager came out, she did not give her name and instead of empathizing or suggesting another dish she proceeded to detail why the food was cold, something to do with the plate the food is put on after cooking. We did not let her finish her justification/​excuse for poor food and service we then asked her to leave us be but not before I told her about the nachos. We didn’t ask for the food to be removed from our bill nor did we send back my meal. The waitress ignored us for about 20mins until I called her out as she walked by yet again without acknowledging us. I told her I understood she was probably tired and tired of dealing with rowdy customers but us receiving bad food was no reason for her crappy attitude to what she responded: yeah but you were rude to my manager!
That’s it, a waitresses excuse for crap service was that she was told we were rude. Unacceptable!
Is this how you want your brand to be known in NY? Is this behavior typically acceptable by your management and wait staff? We have been patronizing this restaurant for quite some time and have never had a bad or unpleasant experience, so we are chucking this up to 2 people that are inexperienced or simply uncaring either way it will not be prudent to allow that behavior especially of your manager.

Same as every other Applebee’s. Best bet is a cold draft beer. Good place for budget eats. Get there on Tuesday nights after 8pm for trivia night. Had fun and stuck around for most of the game. Needed to ask for refill on coffee.
Service is better than most Applebee’s, noise level is moderate. Place is kept clean.

It’s Applebees! Happy Hour! Food and service has been consistent.