Pearle Vision

Poor customer service, specifically described frames and adjustment needed. She claimed after signing the waiver they would be able to assist. No luck, asked to come back Tuesday, I’ll drive to Ann Arbor.

I have been going to this Pearle Vision for the last 5 years… I’ve been to many other Pearle Visions & never felt that my glasses fit correctly or that my vision had improved… I was pressured at other Pearle vision to spend too much & they even convinced me to have lasik — (which by the way was highly unsuccessful) dr Birchmeyer has always been very thorough, explained every test that was performed & I never felt pressured by anyone. my glasses fit perfectly & I see so much more clearly — they have a great selection of frames at all costs — no one is forcing anyone to spend more money than they can afford but it’s nice to have so many great choices. I love this practice, the doctor & the employees & highly disagree with such disparaging remarks– that’s why I recommend this Pearle Vision to everyone.

I called Pearle Vision to get an eye exam appointment, and one happened to be available. Great! I explained that I was on a budget, needed a basic eye exam and pupil distance measurement, so that I could order glasses online. As soon as I said that, I was informed that they wouldn’t give me my pupil distance measurement. They didn’t want to be ‘liable’. Basically, they don’t want to help people on a budget and want to ensure that you purchase glasses only from them. I passed.

If you dont want to get ripped off, don’t shop here, they are way overpriced, I felt like I was at a used car lot. The sales woman was playing with the numbers that were going to be submitted to the insurance company, she wasn’t doing it to save me money, thats for sure.
I will never shop there again!

I wish I had read the review before going here. My company switched insurances and they recommended Pearle Vision. I also wanted a buy one get one pair. This place was WAY OVER PRICED. Not to mention they made me pay in full when I went to pick up my glasses. I called my insurance provider and asked if this was normal. They told me no, to have the store call them. I shouldn’t have had to pay up front and then be reimbursed by the store when they were finally paid by my insurance company. (She’s going to send me a check.) It also took 2 and half hours for an eye exam and to pick out frames. Normally the process takes less than an hour. The ladies there were nice but were trying to put me in frames I didn’t like and kept trying to get me to buy Gucci which were $ 390 for just the frames. Try Dr. Randy Watsky, much better experience.

(6÷21÷11) I would strongly encourage you to RECONSIDER if you are thinking about giving your business to this Pearle Vision Optical Center. I have been a customer there for several years strictly for convenience purposes however have always been suspicious of the fees they charge. Well this last incident was the straw that broke the camels back and my suspicions proved to be true! My son was interested in a certain «name brand» frame however after the employee advised us of the price I asked for the model number so I could comparison shop. Well she told me I couldn’t have the number it was store policy. Okay, so long story short since I didn’t have the number I went back and ordered the glasses (STUPID ME) the price was $ 502.95, the frames alone were $ 279.95 and everything else was extras (diid I mention I have 3 optical insurances) I felt pressure from the employee to purchase extras that I didn’t even need. After I paid half down and was able to get the model number of the frames and did a price check elsewhere the actual price for the exact frames retail for $ 135.00 and the store pays $ 69.00. I attempted to cancel my order but the office manager (who is also the doctor’s wife) ignored my phone calls and when I finally did go in to see her this evening basically what she told me is I’m out of luck! This is a «family owned and operated» store and there is no one else to take my complaint to. I am hoping this helps get the word out. Believe me, word of mouth travels and every time an opportunity arises I will be sure to tell anyone that will listen how horrible this vision center is! Please help me spread the word and don’t get taken like I did