Lens Lab Express

Horrible service!!! I wish giving no stars was an option. If you have options this is not one. They have the worst customer service I have ever experienced. If a customer is asking questions not sure of things you don’t just walk away to continue eating your lunch & return chewing in their face. This woman seemed so bothered by my questions it was unbelievable. I don’t work in the eyeglass industry & I’m spending $ 300 the least you could do is answer the questions. They should really get rid of all the staff at the counter & I would give them more stars. Also before you give them your voucher (if you have insurance find out the prices of everything first. They will come up with all sorts of fees if you don’t know any better. You would probably do better getting a groupon/​living social deal for $ 35 dollars. DO YOURSELF A FAVOR DONT COME HERE

Got contacts for the first time in years from this place & I’m very happy. They just came in yesterday & even though my eyes are no longer used to foreign objects clinging to them, I’m thrilled with the service & speed of Lens Lab. The employees are so friendly & helpful, & I did not find myself being pushed to spend more or buy more.
I was buying these without any insurance coverage, since I my insurance only allows either glasses or contacts within one cycle. So, exam was $ 65 with the purchase of a year’s supply of lenses. They have some 1 year for $ 29 deal, but I have astigmatism in one eye, so I never qualify for such bargains. The woman in charge was apologetic about that & when I expressed that I didn’t have a lot to spend, she dropped the required year for me & said 6 months would be fine. I was still concerned about the costs, & the optometrist who examined me noticed this, so he gave me a full exam & then sat down with me & the manager to go through exactly what it would cost. With my expensive, gimpy eye, the price was still a little steep for me, & she ended up dropping another $ 100 or so. What has often been quoted to me for around $ 500+ was about $ 250 in total.
The price was obviously a huge plus for me, but even if she could not have gone lower, I would have liked this place enough for 4 stars. The staff was so friendly & made me feel so comfortable with asking questions & taking my time. I’ve had such pushy, rude experiences at other lens stores, & this was the complete opposite.
The store is located in the K-​Mart plaza on White Plains Rd. I don’t know what insurance they accept, but it was great for a no-​insurance situation.