David’s Bridal

I went into David’s bridal yesterday with the intent to just browse. I left with a gown and growing excitement for the big day.
The woman who greeted and took my information was very friendly and my consultant, Dallas, was great. My mom and grandmother can be very opinionated and she kept her cool and explaining things to them throughout the appointment– sometimes (most times) more than once. My MOH got caught in traffic and ended up arriving as our appointment ended and we were still able to browse at bridesmaids gowns for another half an hour, even putting my preferred gowns into my account so my out of town girls could check them out. I’m sure it’s standard policy but I also appreciate her double checking to ensure we got every discount that was currently available.
Overall great experience and I can’t believe I already chose my gown!

I was at your Brookfield, WI store on Saturday 6÷20÷2015, and was completely disappointed and shocked at our experience. After spending 2 hours with an almost non-​existent sales consultant (We had a preexisting appointment, so I was under the impression we would be paid attention to), we chose a dress, the girl carried up to the counter, then told us we cant order the dress. WHY DO YOU HAVE ITEMS ON THE FLOOR WE CANNOT ORDER? Unacceptable-​the entire situation. They they offer to give us the DAMAGED piece off the rack, for $ 20 less. That was insulting. Beading and threads missing and issues with side stitching. I have had 5 bridesmaids purchase dresses through Davids, i have 9 more to go, and my own dress yet to purchase, and was entirely disgusted and put out by the whole situation getting my Mother’s dress for my wedding. These are peoples weddings you are messing with when you place items on the floor, allow us to try on and decide upon, then tell us we cant order the items we have chosen. Absolutely unacceptable, and I am considering telling my existing Bridesmaids to return their dresses because I cannot rationalize giving this store any more of my business due to what happened this past Saturday. The dress style is 3016DB and we asked for it in Pewter in a 16. I cannot believe we were allowed to try on those dresses and then told they are not able to be ordered. I truly hope that we get some resolution on this situation. I refuse to send any more business there, or speak well of this store (I come from a family of 18 girls, cousins and sisters), and will not recommend this to any of them for their weddings unless we see some customer service action on your behalf. Absolutely disgusted with the whole situation.

David’s bridal really stepped up with their collabs with Vera Wang. However their customer service is … Eh. You definitely don’t get the personalized service you would like at other boutiques, but you definitely can’t beat their prices. Not the best quality wedding gowns but like I said a big improvement especially with their Vera Wang collection. I wish they had the zac pose line here in Milwaukee though. Kind of disappointed to not see it there.

Worst customer service. Both times I have gone to this location (once for my sisters wedding dress, and once for my own bridesmaid dress search) I was appalled by how horrible the customer service was. Each time the employees were of no assistance whether it was searching for dresses, or trying them on. They were no where to be found while we were left to our own to fit into our gowns. And the gowns weren’t cheap either. Don’t go here!

Umm… I mean I don’t know a word to use to describe this place … I went in to look at dresses with my sister. (We had came here about 4 years ago and it has changed so much). The greeter herself had her grumpy pants on. I knew the appointment was gonna be rocky when our consultant Dallas put us into a dressing room directly next to another client. They could have at least spaced out the only two clients in that row with a couple dressing rooms in between. There set up is made of two rows, with all the dressing rooms next to each other and mirrors being on the door. The dressing rooms are tightly squeezed together and the girl next to us could barley get out of her own room because our dresses where hanging in the way. The sales associate we had was nice, talkative and that was about it .She had only pulled out three dresses and one was the one we originally came in to look at. During the appointment she kept disappearing leaving us to stare at each other. Just when I thought things were turning around, she disappeared again to go find a prom dress for a consultant and her client behind us … Apparently jumping from person to person is normal, even during a appointment with her own client. She spent time talking to other sales associates as well, making it a very hard to get her attention or feed back in general. We had asked her to pull some other dresses for us and she said they didn’t have any, which was a odd response seeing as we had tried on many form-​fitting styles at other places. We also saw the girl next to us trying on the dress styles they «didn’t have «. I think we might have been better off pulling them out ourselves. It was a very all around disappointing experience. It was very hectic and a impersonal experience. If we hadn’t made a appointment I would understand the behavior of the consultant, but we had made a appointment days before. You expect during a appointment to be the consultants number one and only priority. My sister had also made a online profile and favorited some dresses. She was never even asked if she had a profile let alone which dresses from her favorites list she would wish to try on. At the end of the day the customer experience wasn’t the greatest but they do have some nice dresses for some great deals ! My sister is still undecided so we might be back, maybe another day will give me a better experience !

I arrived for my appointment 10 minutes early, in order to make sure that I was not only on time, but so that I could be checked in and ready for when my appointment time started. When I arrived, I was «greeted» by an extremely rude woman named Jasmine who informed me that «I was early and the 1:00 appointments had just started.» It was 1:20. She told me to look around and wait until closer to my time to check in, then proceeded to take a personal call while others were waiting at the desk.
My sister then approached another associate to inquire about the location of the women’s sizes, so that we could look for dresses that I might want to try on. This associate then went to the reception desk in which Jasmine then rushed to get me checked in. However, she failed to not only read the form that she had me fill out, but also did not pull my online file so that my favorites were pulled for me to try on — the whole point of having an online profile and to make an appointment. She then called for the associate who would be helping me, Jenny. When Jenny arrived at the desk, she inquired about my wait, and Jasmine piped in rudely with «She was early.» At the point that I actually was starting to try on dresses it was 1:53 pm, 23 minutes AFTER my scheduled appointment.
Jenny, was wonderful, considerate, and helpful. However, Jasmine left me with such a horrid perception of the store that I did not have my all into finding something there.
I would definitely suggest going anywhere but there to find the dress of your dreams. If the person who greets you is rude, rash, and inconsiderate is the face of their company, I can only imagine how working with them through the process of buying, altering, and wearing a wedding dress would be.

The ladies were extremely professional — we didn’t wind up finding what we were looking for, and they remained friendly and helpful even when it was obvious that they weren’t going to make a sale :)

Vladanka in alterations is AMAZING! She is incredibly helpful and kind, I trust her opinion and she was so willing to take her time to work with me on several different options for my dress. I do have a suggestion, seeing as how she’s so incredible — there should be an option to have a seamstress present on the day of the wedding to help with having just the right fit of the dress and make sure the bustle is clear to the person doing the bustling. The day is hectic enough, it would be nice to have am expert to help make sure our dress fits as it should. She made my fitting appointments something to actually look forward to and it would be a nice weight off our shoulders come the special day!

I went to a David’s in Burbank, CA the day after I git engaged to appease my mother whom my Fiancé flew in for the occasion. Up to that point, I had planned to have my dress custom made and kind of made fun of Davids as being a cheap and mass-​produced sea of sameness. Then I put on the dress. Oh my god, it was the one. Unlike anything I’d ever really seen, and fit me like a glove. I usually wear a size 16 – 18 so i figured they’d only have the «fat girl» dresses in my size, but i was wrong. I left without the dress as I had set a date for 1 ½ years in the future (money).
I just moved back to the midwest with my fiancée, and could not get the dress out of my mind. So, i went to the Blue mound location with my mom, aunt, dad and maid of honor. Our consultant, Liz, was great! I tried on 6 or 7 dresses just to be sure, but I, of course, knew which one I wanted. And… I bought it! I had heard about the «bell» thing (they have you ring a bell when you find your dress), and love being the center of attention, so I was all for that, but could see how it would suck if you don’t like attention.
I also got my dress on sale and my mom found a dress too. Can’t ask for more than that!

I’m starting out on the bridal adventure as an a-​typical bride. I’m excited for the big day, but I am not the type of gal who has been envisioning their dress from day one, so I probably need some guidance in the dress department. I want to look beautiful, stay in my budget, and love my dress, but I could go a lot of different directions, and I was hoping that a trip to David’s Bridal would give me a good starting point.
Anyways, I set an appointment with their Brookfield store, bringing only my trusty camera for round one and a list of possible dresses scoured from their website. While my bridal consultant was nice, I could tell she wasn’t super in to the appointment, just because I was up front with the fact that I would need to consult with my mother before committing to a sale. I don’t expect it to be a scene from «Say Yes to the Dress», but I feel like if I worked there I could at least feign some interest. The dresses I had selected turned out to not be the most flattering on me, but my consultant didn’t have much more advice than to keep checking their website for different styles to try.
Anyhow, the quest continues.

Nice selection of plus size gowns. The consultant who helped me, Jenny, was very professional and efficient. Make sure you make an appointment online or on the phone before you go! On the weekends they are very busy, so it will make things a lot smoother for you if you schedule an appointment.

This was my 2^nd attempt at finding my wedding dress and my first time at a David’s Bridal. My appointment was at 1:30 but I arrived early, and was happy to see they were willing to start my paperwork, and then let me loose until the the time of my appointment. As things stood, they were able to start my whole appointment early after all, so that was nice.
Star gave me great service. She pulled a dress or two she thought I’d like, but mostly let me (and entourage) pull ourselves. She got me in and out of dresses at lightning speed. She was a little quick to «jack me up» with a veil; there were some dresses I wasn’t sure of and putting a veil on didn’t get me to cross the line, but she was personable and very helpful.
They had a lot of plus-​size dresses though I didn’t notice anything said about what I had saved in my online profile. I did try on a dress I had in my profile but nothing had been pulled for me or mentioned. And no one asked me anything about my budget.
The dress I liked the most was on sale, but I didn’t know that until I left and was thumbing through the catalog — the tag on the dress didn’t show anything but the full price.
So, the place isn’t perfect, but the atmosphere was still more what I expected from a bridal shop in terms of service, layout, lighting, selection, etc. And it wasn’t as stuffy as I had feared. Also, this is the only bridal store where they put you in a bra (long line) and slip so that you’re not standing around in your underwear.
I’m not local to this location, but if I were, I’d go back.

Do yourself a favor and go to the David’s on the south side… or Madison… or better yet a boutique.
Pros:
I found my wedding dress for $ 400
My bridesmaids all agreed on a dress (I had 7… so that’s quite a gaggle, and their dresses were $ 120.
Cons:
They ordered my dress a size too small, then refused to admit it.
The alterations were going to cost me the amount of my dress, until we exchanged some (not so nice) words.
Alterations made my dress too short, so I couldn’t wear the Tom’s wedges I had bought for my wedding (in fact, I couldn’t wear ANY shoes with the dress… good thing it was on a beach).
The customer service is horrible, the employees are burnt out and stretched in a hundred different directions.
Many of the colors do not match the Men’s Warehouse (I had to match the bridesmaid dresses to ties that I ended up finding and special ordering in Macy’s)
Do yourself a favor, pay a little bit more for a quality wedding dress at a boutique. They will appreciate you and make your experience much more pleasant… trust me.

My sister’s wedding is in three months, and the four of us in her party are in three different states, so organizing the dresses has been a little bit of a challenge. But this David’s Bridal has made the process as painless as can be.
First, my sister doesn’t live near a location, so I tried to be her eyes by checking on colors and styles in person to see how they matched up against the website. One cool thing they offer is color swatches, and it was super helpful to be able to send her actual fabric of the colors rather than having to rely only on the website. During that first visit, Katie was super helpful in answering my questions.
So we picked out a color and then it was time to go back and find a dress. Again, Katie was so accommodating, even though I forgot to schedule an appointment (d’oh!). They have a lot of styles that can look nice on everyone. Once I found the style I wanted, placing the order for the right color was a breeze. A personal concern I have is if this dress will even fit when it arrives or if it will be too big by then. Katie explained the options of altering and size replacements, and I feel a lot more comfortable about everything now, where before I was really worried about getting everything taken care of in time.
Yes, it’s a big box store. Yes, it’s more expensive than it needs to be. Yes, it’ll be full of brides-​to-​be and their entourages. But at the end of the day, I’m happy with our decision to get our dresses here.
One thing though? The fitting rooms don’t have mirrors! Nothing like having to check yourself out in the mirrors on the outside of the doors for everyone to see. In reality, I know everyone was preoccupied with their own purchases and paying zero attention to me, but it still felt totally awkward.

Okay this is a long story. I bought my wedding dress here and love it but customer service was horrible from alterations and at the register. I went in for my first fitting and it was a disaster from the start. They set me up with one of the alterations employees and she had me get into my undergarments. When I was all set she came in and made me feel uneasy because she kept adjusting my strapless bra and slip. She was unsure of the placement and kept figeting. Then she goes to blame me saying well I don’t know if this is going to lay properly because you didn’t buy a longline bra! I’m sorry but those are extremely uncomfortable and the strapless works just fine! Then she started making me feel worse because she was telling me «well I have no idea how you’re going to have spanx underneath with your bra and slip and be able to go to the bathroom at all!?» What the heck is her problem! Can’t I just remove the spanx when I’m going potty! I have no idea why it was any of her concern honestly! She then puts my wedding dress on and zips it up. She has me walk out of the changing room to inspect the dress. The dress does not go over my hips and this is something she doesn’t notice until I mentioned it! She goes «Oh I’ve never seen this dress before!» Ok but you should know how a dress should fit a body! I then asked her «you’ve really never seen this dress while working here? It’s a very popular Vera Wang dress at David’s Bridal».um (it’s even on display on a mannequin there!) Her response was no. She had to then get which seemed to me the more experienced seamstress to check the fit of the dress on me. She said yes it was bunching up on my stomach. So now I’m upset because the dress I bought doesn’t fit. My mother said do you think somehow they ordered a size too small? They never even took my measurements. and what they said to me was well people’s bodies change basically saying that I got fatter and that’s why my dress didn’t fit. In two months I did not increase to another full dress size! So they put on the floor sample dress in the right size and they gave me the option of buying it. It was so disgusting! It smelled and had stains and rips all over! Honestly how could you expect someone to wear that! I said no that I would need a new one and thank god they said they would be able to exchange it for no costs because there were no alterations done yet to my original dress. My mother was curious and asked the seamstress «how will you shorten the length of the dress and hem it?» She didn’t know how! She had to ask the more experienced seamstress again! I’m sorry but now I feel very worried and upset that my wedding dress will be at the hands of this inexperienced person! I will ask for another person when it comes to alterations! So at the end of all of this they have me go up front to the register to order a new dress. I was able to order the same dress in a different size but that it wouldn’t come until a week before my wedding and they would still have to do alterations on it in time! They at first said «oh we will have 3 weeks to do the alterations» and I said how if my wedding is August 4^th. They said we have written that you said it was August 24^th! Why would I give you the wrong date! You guys messed up! I was so frustrated and I was trying to be optimistic. I said okay last time my dress came in way before the expected arrival date so maybe the dress will arrive early! And the girl at the register then goes to me «Yeah, but that doesn’t always happen!» Well thanks for being so negative! My mom and I left the store in disbelief. Not once did someone reassure me or say we’re so sorry this has happened, don’t worry we will take care of it, everything will be okay. NOTHING! I felt like they weren’t willing to help me. It was an awful experience. I don’t even want to go back there for alterations.

What a mess! I ordered my bridesmaids dress in March. The other bridesmaids had their dresses within a couple weeks of ordering. I was originally told I would have mine on May 24^th (which they deny) so I scheduled an alterations appointment for May 27^th (I mean really, if you hadn’t told me May 24^th why on earth would I have scheduled and alterations appointment for the 27^th, I have better things to do than randomly schedule appts. On the 24^th they told me it would acctually be in June 7^th. I continually followed up (approx 4 – 5 phone calls). I called two days ago (June 7^th) and it is not in. They then told me it left the warehouse on June 9^th and wouldn’t be in until June 14^th (why they can’t overnight it is beyond me). I have to leave for the wedding on the 17^th and will have no time to get the dress altered. When I mentioned that to the manager she had the nerve to say «Are you sure you even need it altered? «I told her I can’t answer that because I STILL don’t have my dress. Oh and the reason I don’t have my dress? The store never sent in the purchase order. I thought maybe my problem and the bad customer service was a fluke, but from what I’ve read online it isn’t. I plan to contact EVERY bridal blog and news station I can think of as well as distribute flyers sharing my story at local bridal shows for the next two years. NO one should have to go through this.

My sister is getting married in July and we ordered our bridesmaids dresses through davids bridal. We loved the dresses and were very excited to get them, however when we receieved the dresses one of them came in without the attachable straps. When my sister told the store about the mistake on their part they were extremely unhelpful and told her she would have to come into the store return the dress, order a whole new one and wait for the new one to come in which would hopefully have the straps but who knows since the last one didn’t. We spent over 500 dollars in their store not to mention paid for a dress with straps and didn’t get any an they couldn’t be more accomadating and just order us straps especially since it was their mistake in the first place. I was outraged with their customer service. They said there was nothing they could do and I found that hard to believe. I would definitely not recommend this store to anyone. I hope they know that a large part of advertising is word of mouth and I have told all my friends about this ridiculous incident. I’m at the age where all of my friends are getting married and none of them will be shopping at davids bridal!

Worst customer service, not what I expected. I’d compare this place to the «McDonalds» of wedding dresses. You pretty much have to make an appointment if you want anyone to even acklowledge you exist. The employees were rude and could care less you are there. I looked around at their lackluster bunch of dresses and nothing impressed me at all there, and lack of «larger» dresses is just insulting, not everyone is a size 0 people, this is WISCONSIN remember. I expect to be at least acknowledged at a human near my wedding day, I couldn’t even get an employee to look at me! STAY FAR AWAY