Focal Point Opticians

I have gone to Focal Point for over ten years. I love the glasses I get there. I love the service. I love how I feel when I leave. That’s my story and I’m sticking to it.

Just got 2 new pair of glasses here: regular and sunglasses. Could not be happier. The personal service and thorough attention I got during the frame selection process was amazing, In this day and age, with so many big chains, finding a family-​run option is great. The stock of frames was even better and bigger than I recalled — there just must be something for everyone and at a variety of price points.

I understand that some people had disappointing experiences at focal point, but I can only speak of my positive one.
Jeff was very patient, professional and friendly to with me and also excepted the $ 35 expired focal point cupon that I had!!! I was very appreciative of that. I ordered my sun glasses on Tuesday and they were ready for pick up on Friday morning even though there was a big snow storm that Thursday!
When I picked up my sun glasses, the salesman (which I didn’t get to know by name) was very pleasant, friendly & easy going. He also handed me my prescription and tolled me that they have it on file for me, if I ever needed it.
I was very happy with the costumer service at focal point and with the big selection of sun glasses that they have… I searched other stors in Brookline, and the sun glass selection at focal Point was by far the biggest.
I would defiantly recommend trying them out… it was a very positive experience.
All the best,
Maya:)

I’ve been here twice for different small repairs and always treated well with prompt service. The first time I needed my lab glasses fixed — it was done in 5 minutes by the guy who works here. He was very kind and only charged me a couple bucks. The second time I went is why this place deserves the 5 stars. I walk in off the street with my rayban wayfarers which I had sat on and they needed a new screw. The woman who works there took care of me right away, brought them out in the back, and 5 minutes later it was as if I had never broken them in the first place. She used actual rayban parts and didn’t charge me ANYTHING. I will continue to give this place my business because of practices like this.

Terrible experience — Exam, product, service and lost a lot of money at this place. Had just gotten Vision Insurance so I looked for a place that was in my network, the exam was ok, although it was like being in a closet, but she told me I needed distance and reading but she wouldn’t recommend I get bifocals or one pair of glasses for both. (??? I never understood this). Dr Muler took my insurance info and then gave prescriptions and then I went in to the next room and the man started showing me glasses. This was my first experience with optometry, had only been using readers.
Found two pairs and at the end he gave me a lot of paperwork for my insurance and I had to pay out of pocket, I didn’t know any better!!! Turns out the DOCTOR IS IN NETWORK, THE GLASSES ARE OUT OF NETWORK! I should have looked better on my insurance, but I cannot believe they don’t do this on purpose, in case someone has not really checked IN/​OUT NETWORK.
To top it all off — It seems that neither of these two glasses which I paid for dearly, work for computer work. When I went in and said this, I told him that I have to wear my readers for my computer work. He said, «Oh just use those then.»
Will never darken their dark doorway again! Beware!

Horrible experience.
I actually went here to see the optometrist, and not necessarily to get new glasses. I was having a lot of problems with my eyes, like burning, tired, and scratchy eyes. But the doctor (Doctor Muler, I think) completely ignored all my other symptoms and totally wrote it off as being allergies, even when I told her that my symptoms were pre-​allergy season (I went to see her in April 2010). Well, 6 months later, I still have the same problems and I had to go see a different optometrist.
She was condescending during the prescription exam process as well. It doesn’t seem like she has up-​to-​date equipment either.
All in all, bad experience and even to this day, I still have the same symptoms and I know its not «just allergies».
Oh and I got a student discount but she only accepted cash for that discount so I had to go to the ATM and withdraw money.

This is a family-​owned business and I was a customer for years because of the attention and service. Unfortunately, in the last few years, I haven’t gotten much of either.
When I wanted new glasses during the past year, they strung me along, telling me they’d be getting new stock in «soon.» The truth seems to be that they don’t want to invest in new stock. I’m tired of waiting months to see something that never arrives.
The frames are no longer cutting edge, in fact seem geared to an older clientele. There are cooler, less expensive frames at several shops in the Boston area. Though I’ve been a loyal customer and have sent friends and family here, I’m finding a new place for my next pair of glasses.