Chase Bank

How ridiculous are you chase? Your door hasn’t worked in weeks apparently, from What the other customers say. You are actually keeping customers Out of the bank. All the money we give you, and all the charges you charge customers and you Can’t get a simple door repaired? Smdh… why do people still do business with your shitty bank?
Holy Shit! I just went in to tell the branch manager about it, and their ain’t a sole in this place! Holy Shit! It’s fuckin payday, and I had to let in the last 20 people who were trying to get in here. Come the fuck on chase. Worst bank ever!!!

Over the weekend I had the occasion to open an additional Chase account. I walked to this branch, waited for an available banker and met with a young man named Eric Balson. I am not one to give easy praise, but I have to tell you, he sat and patiently explained ALL of my options before hearing what I had to say and then going over them yet again to make sure my needs were met. It is not often I hear anything complimentary said of bankers or the banking industry for that matter, but the attention to service, the personal touch and great attitude went a long way. I could have easily taken my money to a different bank but I felt comfortable with the choices I made thanks to all the time that was taken to explain every aspect to me by Eric. I only hope Chase appreciates him and cultivates more bankers of this caliber to attend to the needs of their customers.

Avoid these people at all costs if you are pursuing a mortgage. They will string you along for weeks, promise to get back to you «in 48 hours» and fail to do so, and in the end, you will waste enormous amounts of your own time and effort – and miss great opportunities – because they are preposterously unprofessional. It’s a shame because they have a couple of good people in personal banking, but when it comes to a mortgage, do yourself a favor and STEAR CLEAR. What a debacle.

Did a refi here on coop apartment and just wanted to give it the thumbs up – staff was professional, worked quickly and helped me out when we had a big of a paperwork snag. Worked with Heng Chen and would recommend him highly to anyone who’s trying to get their rate down.

This Chase Branch is one of the oldest Chase Branches in Park Slope, located on 7^th ave for as long as i could remember.
Convenient location.

I must say I am very disappointed in the business banking end of this Chase branch. I recently reached out for help from him in securing some contact information from Chase as a potential sponsor for an event I am hosting across the borough of Brooklyn. This action was recommended to me via a Sr Manager in the Chase foundation. I was stunned when he pointed me to the website, which I could find on my own. He had no interest whatsoever in assisting me, and has repeatedly shown that he only truly cares for the customers with high bank balances rather than helping those with lower levels reach the higher levels (a large part of his job). He took the terms customer service to a new low. If you want personal service from a bank, go elsewhere (Citibank 2 blocks away is much more amenable and friendly).