TD Bank

RING! RING!
TD Bank Rep: Hello?
Me: Hi! Do you have a Penny Arcade?
TD Bank Rep: Yes, we do!
Me: Great! I’ll be there soon!
ONE TAXI RIDE WITH A GIANT SACK OF CHANGE LATER…
Me: Excuse me? How does this Penny Arcade work? I can’t seem to activate the screen.
TD Bank Rep: Oh, both of our Penny Arcades are broken.
Me: F@#$%&*@#$%^!!!
Soooooo yeah. Two stars because the guy got on the phone with their Court Street branch and confirmed that a) they had a Penny Arcade and b) it was actually working, but only two stars because I had to take a giant sack of change in two different cabs because the first rep I spoke to was too dim to realize that «do you have a Penny Arcade?» implies «do you have a Penny Arcade that works?»

I love this place the workers know me by name its always clean they have doggy snacks for your pets free pens and free lollipops.

I like TD bank but not this particular branch because it’s located across the street from my house. Every time I come there is line with one teller working and 2 – 3 employees talking behind the counter. That’s extremely annoying when it happens every time. I know this isn’t a perfect world but every time is too much especially when I don’t even come every week. Get your staff in shape!

Had a great experience at this bank today the teller had a personality and was very helpful I was trying to get around waiting for my check to be deposited so he cashed the check and then deposited it for me– helpful and funny made me feel comfortable! I will definitely be returning to this branch!

Opened a small business account here a few weeks ago because I read that TD Bank has the best ratings for small businesses in the northeast. I am regretting my decision so far. They stress being a «neighborhood» bank and appear casual and relaxed, which is nice. But someone needs to remind them that they are still a bank. I’ve only experienced long, slow lines, and very few employees actually working (though perhaps they’re hiding in the back?) Plus, I’m still waiting on a return call from the bank manager, it’s been 3 days now, who apparently is the only one who can address a $ 35 overdraft fee charged as a result of her own miscommunication when setting up my account. And BTW — $ 35 overdraft fee? Really??? Just left another message, wish me luck!

Very nice staff. Sometimes there is a long line but you can tell that the staff is trying to accommodate everyone. I always feel like they genuinely appreciate my business and their customers. Excellent service.

This is the exact opposite of convenient. One teller and three people standing around laughing. I always wait for an «inconvenient amount of time» when I come to this bank.

So happy I opened up a bank account with these people. They’re open late and are super helpful and friendly. I opened up my account in minutes. They allow pets (how cool is that?).

Long lines, excessive fees and now shorter hours. I joined this bank 10 years ago when it was Commerce Bank and have seen all the things that made Commerce attractive (better hours, lower and more honest fees) gradually taken away. The only thing they have left are the coin machines. I just opened an account at BOA and the service is far better, especially the fact that the ATMs will do stuff (like take cash an have it available immediately) that I can only do with a long wait in line at TD Bank.

I think they are always nice at this very kid friendly branch. I like the free lollipops and coin machines.

Terrible service at this bank. To wait ½ hr in a line at a bank that is supposed to have great customer service is absurd. Avoid this bank if you do t have all day to waste in a line.

Avoid this branch, just awful. TD in general has really gotten terrible. There were 15 people in line for tellers. 5 people behind the counter and only 2 working. No communication whatsoever, I left after 15 minutes. I will be changing banks.

My prior comments about TD were based on my experience with the local branch for basic banking services. However, I recently took out a mortgage and though the rate was excellent, everything else was not. During the process we were given incorrect information, they repeatedly misplaced documents we faxed to them, and deadlines were continually missed. This was a simple mortgage for less than 200K, yet we were not even given our final closing costs until 2 hours before the closing appointment. The process took almost 4 months and even now that the mortgage is in effect, problems continue. We had submitted papers to have the payments automatically deducted from our account and even that simple procedure has been screwed up.
If you only need basic banking, TD is great but if you need anything beyond «cash in, cash out» go elsewhere.

Special thanks to the customer service people in the TD Park Slope branch. I needed help with an existing account. On a Sunday, Stephen got me a new ATM card in two minutes — he was helpful, quick, sympathetic, totally competent. When I realized that something more needed changing, I saw Tynita on Monday. She handled everything beautifully, including dealing with the internals involving my new card not being posted in some part of the system yet. As I sat at her desk, reflecting on the past two days, I experienced that old «Commerce» feeling — their motto used to be «wow the customer!» I felt well cared for by my TD Bank.

I like free lollipops and coin machine counters that don’t take any money from you. This branch is great because its so big! With a few atms which is a plus!
My issue with td bank however, is there’s a few in Brooklyn (boo).

I like TD bank overall.
I mean, let’s be honest: a bank is a bank and pretty much all of them will find some way to screw you over, sooner or later. Thankfully TD bank keeps that to a minimum.
I like the free lollipops, and I especially like how they are all cherry flavored, even though they are purple and green.
I have always had friendly service, but I do feel like they seem to be having computer issues or something every time I go in which causes a huge line. If I can, I’ll skip it and just use the ATM (which accepts deposits too).

This branch, in particular, is a pretty sorry excuse for a business. Are all of the employees out to lunch or something? Are they not allowed coffee?
I applied for a loan a week and a half ago, was told I would hear back from someone at the branch in 2 business days. Nothing. Called yesterday afternoon to inquire about this, was told they would call me back. Nothing. Don’t make promises about calls you can’t keep, TD.
And, tellers, if the person in front of me has to give you their SS# on a piece of paper, and you leave that paper on your counter so that I can see it long enough to memorize it, that does not make me think you’re on top of the whole protecting-your-customer’s-identity thing. Tear those things up!

I wished I reviewed the comments for this branch before I actually visited today. I was recommended by my close friend that TD is convenient and great so I decided to go to this branch since I was nearby. I thought that I should deal with a small bank for my starting business – I was so wrong.
From the moment I get in, it wasn’t too great, I had to wait at a place where there are many staffs over customers…
I had to open a corp account so I had to wait and speak with a bank teller by the desk. When I finally spoke to the rep, she was fine at first but I can clearly tell that she doesn’t really have much experience dealing with opening business accounts.
On the website, it states that if you don’t have a copy of the Certificate of Incorporation, you can fill out their printable form, which I filled out and had my seal ready. I had the paperwork needed and I’m already registered in the state database.
I just can’t believe to hear that the rep didn’t want me to open a business checking account with TD. Don’t you want my business in this recession?
She told me that the instruction for the company’s website was wrong when in fact, I called the downtown Brooklyn branch few days ago and they said I had the necessary paperwork. She even told me to go open my account elsewhere. lol.
Another note, I have a personal banking account with another bank (a big bank) contacted me and begged me to open a business account with them few hours before I went to TD. This bank probably found my info through the state database since I never told them about my business.
It’s sad to see when a rep’s job is to increase business for the bank and yet they are turning down people who legitimately can do business. This is something I cannot understand…

Has really, really gone downhill since becoming TD bank from Commerce.
Go to
.
there are much better places.

First off Commerce is now TD. I only come here to trade $ 20 for rolls of quarters for my laundry; so I suppose harsh criticism is not the same coming from me as it is a full fledged customer.
There is ALWAYS a huge line no matter what time of day it is and there always seem to be 4 – 5 tellers who aren’t doing anything to make the line progress.
It is right near my house so I have thought of switching (esp since Citibank is going to charge $ 7.50 a month come February for going below $ 1500-​I am sure Chase who I do bank with will follow suit ARGH!!!)