David’s Bridal

I am so disappointed in this place. I am going to a wedding in September and I ordered a bridesmaid dress from David’s Bridal. When it came in the mail it was too small even though I am usually a size 8 this dress might’ve fit someone who was a size 4. When I came into the store to exchange the dress staff was so unfriendly. I started looking for a new dress as one of the associates came up to me and told me the dress was dirty. When she showed me the dress I saw a little dot on it that was most likely there already when they sent me the dress because the dress didn’t even fit me so I put it away to bring back. They gave me a huge problem saying that I have to take the dress back to Long Island where it was originally ordered.(Even though Davids Bridal is a chain of stores). The bride spent thousands of dollars on everything there and they couldn’t accommodate the bridesmaid. This is the most unprofessional store I have ever been to. I am extremely disappointed that we chose to get our dresses here. Also the other bridesmaids have been waiting 5 months for their dresses and another one received hers and it has a defect. OH and I forgot to mention none of these dresses were cheap but yet were horrible quality!!! If you want to have nice dresses for your wedding don’t go here!!!

Absolutely the worst. Nasty people, I will never ever go here again. I can’t even believe that I was spoken to or the way I was treated. No one has a brain there. The manager, which I hope she really wasn’t was so rude and didn’t give a crap about anything. If I could have left my dress here I would have. Not because of anything other than the nasty ass people that work here. My dress is so nice, I almost wish I would have just ordered online not to deal with these idiots. Hours later and I’m still mad about how rude these people were. The ONLY nice people were the women who helped me pick the dress, and the lady who helped me today when I already was mad. I thought this was supposed to be a good experience instead I left with a headache.

I can’t speak for all of the associates, but this review is for one in particular:
I came here again just to browse and guess who I bumped into, again, THE MEAN OLD LADY WITH DREADS. She must’ve been a head mistress or a cop with no friends in a past life. She told my boyfriend and I that we could not look at dresses unless we made an appointment and if we want to check out the other dresses (bridesmaid, guest dress, etc.) I would have to tell her what I am looking for, so a salesperson can assist (after I told her I did not need assistance). Mind you, while she explained all of this to me the phones were ringing off of the hook (it adds up right, you’ve been trying to call and no one answers… it’s because of her (petty? I know).
What am I going to fold a puffy ass dress into my denim jacket and walk out the store? Come on!
I hope she has began a trust fund or has a hefty pension/​401k with the money she has made with her career at David’s Bridal; otherwise, her attitude and devotion to protecting David Bridal’s money is very sad. May God bless her in her next life because the outlook is not looking good.

This place has the WORST customer service ever! I was shopping for an evening gown to wear at my wedding and the salesperson AISHA wasn’t very friendly at all. But I still ordered the dress with her because I really liked the dress. When I ordered the dress on 3/​17, she said it would come in no later than ⁴⁄₂₀. My wedding is on 4/​30, so that’s really pushing it, but she said it usually comes in earlier, so I ordered it anyway. I’ve called every week asking if the dress came in, and every salesperson that picks up just told me it hasn’t come in yet. Come 4/​20, I called them since the morning, one of the girl told me, the order comes in at around 2– 3pm, so I called them back at 3:30 pm, and was told they didn’t unpack the boxes and to call back after 4 pm. I call back at 5:30pm, and after being on hold for 30 minutes, the girl tells me she called her warehouse and they didn’t ship it out yet. THIS IS HIGHLY UNACCEPTABLE! why haven’t they checked if the warehouse shipped out my dress the last few times I’ve called before ⁴⁄₂₀? I would NEVER refer any bride to this store.

The good: The salesperson who greeted me was warm and welcoming. Store is clean and easily accessible by subway.
The bad: I was very organized and had compiled a list from the website of dress styles I wanted to try. Of the roughly 12 dresses I identified, only 3 were in stock, 1 of those 3 were available in my size to even try on. The explanation/​direction I was given — «We don’t carry new arrivals» and «You can try a size smaller and a size bigger, and if one is too tight and the other is too big, then the size in between is your size» and «you can order the dress and if it doesn’t fit, you can get a new size». I went to find some shoes to use while I tried on the limited amount of dresses. Every single pair of shoes was in the wrong box, so while I was looking for my size by glancing at the labels on boxes, it didn’t matter — the actual shoe size didn’t correspond to the size labeled on front. I asked the salesperson what she would suggest I do, given that they didn’t have my size for me to even try one. Her response: «I don’t know.»

I’m giving this location 3 stars because my experience when I went to try-​on/​purchase the bridesmaid dress was not awful. The store was definitely short staffed but the one sales person gave me her attention and assisted with the trying on process. When I returned two months later to pick up my dress, my experience was not ideal. I had to ask if I could try on the dress to which they seemed surprised. The sales person threw me in a fitting room and disappeared. I had to struggle to get the dress zipped up and then off (zipper in the back with an eye hook) which was extremely difficult. Since this is a dress store one can only assume that the staff would help you in and out of the dresses you are trying on. Since I had already purchased the dress, I wanted to make sure it fit. The store did not seem to care and after walking out the door I plan to never return. I guess maybe because I already made my purchase and wasn’t a bride they were not concerned with helping me. Overall, not impressed.

I definitely don’t recommend this place if you are a stressed-​out bride looking for help and great customer service.
I made an appointment for a wedding dress for myself and for bridal party dresses for my maid of honor, who came with me. When we arrived we were greeted pleasantly but then matched with someone who seemed overworked and testy. She told us that we could not look at both bridal dresses and bridesmaids dresses because it was «Saturday» and they were busy. I pointed out that we each had email confirmations of our appointments and she said our appointments didn’t matter, we couldn’t look at both because it was too busy. I was not going to do wedding dresses with this kind of customer service so we decided to look at bridesmaids dresses. We started browsing, and were rushed to pick a few and get to the dressing rooms. It was a terrible experience. The next day we visited some smaller boutiques and had such a different experience– night and day. It’s not worth the discount you get here! And it’s not even that much cheaper. Some of the smaller bridal boutiques in Brooklyn have great prices and their service is a thousand times better.

I’ve been to this place twice, and although some of the staff can be a bit unprofessional most of the staff member are very sweet. Desiree the lady that has been helping me is extremely patient and just gives good vibes all around. I looked through the tons of bridesmaids dresses and took out way to much but she she was cool about it not. No fuss. They are a bit ummmm understaffed so if your looking for personalized attention this place isn’t it. But it’s does the trick.

Let me start by saying that the quality of dresses were poor, HOWEVER, my consultant Nya was phenomenal and that’s why this place deserves a 4 star rating. She was attentive, knowledgeable, and listened to my concerns. She was wonderful at clipping me into dresses, knew her stock very well, and was bull blyth and warm. I felt very at ease with her, and I was absolutely blessed to work with her. Ultimately, this store doesn’t have what I’m looking for stylistically, but the service she gave me is enough to refer any engaged friends to this place to try. Thanks Nya!

I do recommend this location. My sales person name was AnnMarie and she was very helpful, professional and courteous.
I went to make an exchanges because the gown was so big! I order the gown in May, but when I picked it up from the Westbury store it did not fit. I was going to have alteration made on the gown, but by the time they got finish I would have had to buy the gown all over again, So I took the gown to the Brooklyn Location. Thank GOD I did from the time I walked in the store. I felt comfortable and sure that everything would be alright.
In the matter of minutes Ms. AnnMarie had help me pick out another gown that fitted me perfect. She also was able to assist in selecting my bridesmaid gown.
This company should be proud to have someone like you working for them. Thank you very much from my whole bridal party!

Went today to look at dresses & by far I got the best service ever. Aisha was great, patient, & super helpful. Can’t wait to come back in a couple of months to do service with Aisha. If you come here request for Aisha.

If I could give ZERO STARS I would. Service, selection, horrible. The staff has since been replaced since our appointment and the new team are equally rude, lazy and disrespectful. If you must buy for bridal choose Lestan’s on Flatlands — much better selection and the staff didn’t expect our bride to get out of and hang up the dress by herself like at this David’s Bridal! The rep at DB walked off and left my client in the lace-​up back dress to try to take it off. I had to wave her away from her conversation with a co-​worker for assistance. The appointments are booked online and you have to input your own information so imagine my surprise when they kept calling my client the wrong name and then input into her profile her name — misspelled, effectively changing her name AGAIN! I spent the majority of the appointment wrangling the wandering rep!

The ladies of David’s Bridal were helpful from the moment I walked in the store. The Stylist, Jermaine was professional, courteous and very helpful. I’m not sure where this is other David’s Bridal is but the one at the Junction in Brooklyn was top notch! A true testament to the Manager Fawn! She was Awesome! The prices where reasonable, I even got $ 20 off at the register. You need to go to David’s Bridal!

I am happy to say that I had a great experience at this store. I visited a few places, Valentina Bridal, Macy’s, RK Bridal, etc. No other place treated me as special as they did. I wish I could remember the name of my seamstress, she was very sweet and did a fantastic job! From everything to the measurements, to my bustle. It was perfect. The salesperson I worked with was Marie (I’m pretty sure that’s her name). She was lovely and so helpful. I was in the store for at least an hour and a half the day I bought my dress and they pulled and let me try on like 10 dresses or more. No other bridal store did that for me. Everything came right on time, I had no issues. When you’re planning a wedding, it’s hard to be calm all the time because there is so much going on. This store has a pleasant, relaxed environment unlike other stores I’ve been too. I’m glad I came here for my big day. I also want to add that I bought my wedding bag, shoes, belt for my dress, undergarments, and veil from here. Happy with everything.

I had a great experience at the alterations department my consult was very nice. the only thing I would change is the privacy when getting altered for example there was a lady who had an issue and they were pissed of but the point is that they just stood there arguing about whatever it was they should have taken that conversation else where. Beside that the experience was good my appointment was at 4 I was taken to alterations ten minutes after four not bad and again my consult is awesome !

STAY AWAY FROM THIS PLACE. I’m serious. This location is disgusting and the associates do not care about what you need and certainly don’t care to help you. I have never in my life went to a David’s Bridal and had an associate tell me I HAVE TO PULL THE DRESSES MYSELF and FIGURE OUT IF IT COMES IN THE DESIRED COLOR. Why do they have employees? Why make an appointment if its a free-​for-​all? If we have to do all the work? I literally had to pull up the David’s website and search each dress I liked to see if they had the color. They also didn’t carry ANY dresses in the desired color, and didn’t have a swatch. Seriously? I wish I didn’t have to buy a dress from them, they don’t deserve the business after what I experienced. Go to Manhattan or Jersey, save yourself the aggravation.

Yesterday, I headed into Davids Bridal at the Flatbush Ave location. I had an appointment to look at bridesmaid dresses and mother of the groom dresses and brought my bridesmaid and future mother in law along with me. We were quickly greeted upon entering and were assigned a sales associate (I did not catch her name) she looked unenthusiastic about assisting us and was not knowledgeable at all when it came to helping us select the perfect dresses for a beach wedding.
She constantly had a sour look on her face that made me want to get up and leave! When we were checking out, her and another employee began to ring us up and did not mention about the $ 20 of coupon and when I asked about it she had a snarky attitude.
I would rather spend a few dollars more to at a higher end bridal boutique in the city and have more knowledgeable salesmen and women assist me than to deal with these unprofessional «saleswomen». Save yourself the time and the hassle and go to a different bridal store!

These 5 stars are for Yulia, the in — house seamstress. On October 25, 2014 I took my niece to purchase a gown for the 60^th Birthday Party of one of her coworkers. The gown needed a few alterations so Yulia took the necessary measurements. On November 12, 2014 when my niece tried on the gown after it had been altered, it fitted her like a glove. Yulia had done a wonderful job. My niece was pleased beyond words with the outcome; as well as all who saw her (niece) dressed up when she went to the gala.
Yulia’s input made my niece’s dream come true. My niece was the Belle of the Ball. She felt like Cinderella.
Thank you Yulia for your gift.

Several bad experiences here. I went in to try on a bridesmaid dress, everyone who worked there was so rude. I understood try we’re busy that day, but that’s no reason to be rude. They didn’t have the size I needed to try on in the style of dress I ordered. And the lady helping me didn’t offer to get another style in the size I needed. Wish I would’ve thought of that when I was there.
I asked them to ship the dress to Arizona, where the wedding will be. No problem they said! Just pay the shipping. Ok no big deal. 4 weeks later when the dress had not arrived I called the store to see what was going on. They had the dress in the store but someone forgot to leave a note that I had paid for shipping to az. The woman told me it would be shipped soon and they would call me with the tracking number. A week later, no call, and the dress showed up to my address here in Brooklyn!!! Ughh!!! At least I got the dress!!!

It’s unfortunate that David’s Bridal is one of the only budget-​friendly options out there. Most brides have no choice but to shop here. The sales people make it clear that they know this. The customer service at this store is disgusting. I should’ve known better than to come to Flatbush David’s Bridal.
During my appointment, I was given very minimal attention because the woman who I was booked with was also booked with other brides. There were several moments of me standing there in a dress that I didn’t like, waiting for her to come back to me and help me find more gowns to try on. I got so frustrated that I ended up pulling gowns myself. I didn’t have all night to stand there and wait for her to bring me 1 dress every 20 minutes.
I finally decided on a dress.
I was told the dress would be ready for pickup a month later. I ended up calling the store on the day it was supposed to be ready and the girl who answered the phone tells me that the dress has been sitting in the store for 3 weeks! I asked her why no one called me to let me know and her response was «Oh, we have hundreds of girls to call…» I could not believe my ears. This is a completely unacceptable response.
I went to pickup the dress the following day. I got it home and it didn’t fit the way it fit in the store. It was loose around the hips. I didn’t lose any weight so I don’t know what that was about. There was no way I was going to pay more for alterations and I was starting to fall out of love with the dress.
I brought it back to the store (after being told over the phone it was OK to just walk in) and the rude manager couldn’t be bothered with me and basically told me they were really busy and to schedule an appointment. I told her I couldn’t afford to do that and I needed to find a new dress that day. Thankfully, a saleswoman was able to help me and I ended up choosing a dress that I had tried on at my original appointment.
Once I got to the counter to pay, they were high pressuring me to purchase add-​ons (veils, sashes). I did not pay any mind to this. Finally, I paid and left.
The very next day I got a call from the woman who helped me at my original appointment. She was upset that I returned the dress I bought with her and was telling me that she wanted the commission from the new gown if I had tried it on with her. I couldn’t believe this woman was taking up time in my day to call me about her commission!!! Meanwhile, there’s no way she’s deserving of a commission since I pulled the gowns on my own during the appointment and was pretty much ignored by her.
She ends up leaving me on hold while she straightens out her commission and then gets back on the line and says «ok, that’s it. thanks!». So, you called me and make me wait on HOLD so you could make sure you got a couple dollars from the sale of my dress. UNPROFESSIONAL and DISCOURTEOUS.
Before we hung up, I told her that I thought I lost a pearl earring stud at my appointment the night before and asked if anyone found anything. She put me on hold and never returned to the line. I waited for 30 minutes.
This place is an absolute disgrace. It’s the Wal-​Mart of bridal stores. AVOID AT ALL COSTS!!!