Envirex Pest Control & Protection

My boyfriend and I live on the Upper West Side and we were recently having a mouse problem. We saw their van and gave them a call. The man they sent was very nice and really knew his stuff. He sealed up some openings we had and treated the area. Our problem was solved fairly quickly. The price was reasonable. I would highly recommend them.

Easiest way to put it is these people just simply don’t give a crap about you. The concept of customer service eludes them — the snarky receptionist couldn’t recognize customer service if it sat on her head. Rude, unresponsive and difficult to deal with. They’ll make you feel like you’re bothering them. In my case, I can see why — they have a relationships with my landlord, who insists on us using them, so they don’t have to earn their business. Any fool can come and spray my stuff down. Where the differentiation takes place and value is added is how well an exterminator can help their customers cope and navigate through a completely new to them situation. The woman I dealt with was extremely rude. Instead of helping me understand what’s going on, she wouldn’t listen, kept interrupting me mid-​sentence, pointing me back to their incomplete set of directions, arguing with me about what is and isn’t written in the directions (which is infuriatingly mind-​blowing, since it either is or isn’t right there in black on white), and just in general failing miserably at being in the least bit helpful. If you’re looking for someone you can trust (at least at little) to advise you on the right course of action, be warned — they make it very difficult. You know who I had a really good experience with on the phone? Gemma from Bed Bug Pest Control at (718)676−1919. She was helpful, understanding, knowledgeable, let me know what my rights are, and big bonus — unlike Envirex, they work on weekends! All clear signs of a customer-​centric business that earns the work every time. Would much rather be working with them!