HSBC Bank USA N.A.

I used to bank with this bank and today I was reminded again why I will not bank with hsbc. They suck horribly, There service is horrible, banks in general have become a pseudo government entity but hsbc takes it to the next level. When you call there customer service they ask so many stupid questions and won’t let your wife talk to them on the phone when you give her permission without power of attorney. Other banks once you give permission to anyone else then those people can call on your behalf anytime which is great because I work during the day and can’t call in to give her permission every time. I will be taken my business elsewhere.

I feel like HSBC branches are dying. There used to be one on 86^th between 4^th and 5^th ave. Also, there was one on 18^th ave, 60 or 70something street. Both branches closed.
I usually try to use the ATMs but there are times where I need to use the teller services. Usually they would keep 2 or 3 tellers. There were times where there were shortage of tellers and the line would be very long. The customers who had a business account or première account would get served before the regular accounts.
Usually on Thursday, they would close at 6, that’s the only day they would close so late. I think the other days they would close at 5pm. I stopped by yesterday (Thursday, before 6pm) only to find out that they changed their business hours and they now close at 4 for all the business days.

With two measly ATMs in this small foyer area it gets the job done – nothing more, nothing less.
No comment on teller window services or platform associates as it was on a Saturday afternoon St. Patrick’s Day, which I did not utilize.