Smith St Laundry

The man there could not find the laundry I’d given him the day before, yelled at me, and told me never to come back. There’s a Super Laundromat a half-​block away at 68 Bergen St, that’s where I’ll be going from now on.
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Here’s the long version. I came in on a Tuesday morning to drop off laundry for wash-​and-​fold and the man was watching videos on his phone. I rang the bell softly and he didn’t respond. I waited a minute or two and then rang it again a bit louder. Irritated, he stopped watching his video and took my laundry. He said it’d be ready at 7pm. I asked if he could have it by 6:30pm and he made a face, pointed at some other laundry, and started complaining. Not wanting to make a fuss, I told him that it was fine, and came back the next day. I’d misplaced the ticket and told him I’d dropped it off the day before in a blue plastic Best Buy bag under the name William. He said he recognized me and went looking for the bag. He couldn’t find it, so I asked if I could take a look behind the desk. Irritated, he raised his voice and said it was his property and no one was allowed back there. Sensing the man’s irritation, the dog behind the counter started growling at me. Another customer came in. I needed my laundry back so I waited. When he was done I asked if I could help look. This time, the man said yes and I went behind the counter. The previously very cute seeming dog went crazy and the man had to hold it by the collar. I started looking for the blue plastic Best Buy bag. Some of the bags were hidden on the shelves behind others, and when I tried to move the ones in the front to make sure mine wasn’t just hiding behind them, the man raised his voice again, scolding me. I then found my laundry, which they had transferred to a white plastic chinese food bag with a smiley face on it. The man then started yelling that I had told him it was a blue bag, which is why he couldn’t find it. I held my tongue but he continued yelling and gave no indication that he was actually going to ring me up so I could leave. In an effort to speed up the transaction, I asked him if he would like me to pay for the laundry or not. He continued yelling and told me to get out of the store. It was $ 12, and I only had a $ 10 and a $ 5. He wouldn’t make change so I ended up giving him $ 3 extra for the pleasure of being berated. It was definitely the worst experience I’ve ever had in a laundromat. Every other laundromat I’ve been to has had super nice staff, I was really shocked that this happened, especially given how much more expensive this place is than the laundromat near my apartment. I definitely don’t recommend this place, I feel lucky that I got my laundry back at all.

I’ve been doing drop-​off service for years & I can attest that the staff is very friendly & personable. They learned my name fast & even remembered how to spell my last name after only a few visits. I’ve never had any serious problems other than the odd sock that has gone missing (actually, oddly enough, I’ve gotten a few rogue socks in my laundry bag but I don’t think I ever had one lost). I find the prices to be quite reasonable & the hours are great. There may be fancier places out there but you really get a personal touch at Smith St Laundry.

Took a dress here for dry cleaning — this isn’t my usual dry cleaner, but this place is open later than others in the neighborhood so I decided to give them a try.
When I removed my garment from the bag, something was immediately amiss — it still looked rumpled and it hadn’t been affixed to the hanger like a freshly cleaned piece of clothing should be. I took a whiff of the armpits on the dress — sure enough, they smelled like B.O. that was now baked in. Mind you, I’m not a 500 pound wilderbeast with the indelible body odor of a linebacker. This place just plain didn’t bother to get the dress dry cleaned, yet they had no problem taking my money for the service.
I’m aghast; I’ve never experienced such blatant dishonesty and thievery from a merchant. Maybe not sending my dress out for dry cleaning was just an oversight, but take my advice and don’t bring your clothing here.

I was a regular at this Launderette and can say with confidence that there is better — and cheaper — close by.
A regular self-​service was recently went up from $ 2.50 to $ 3 (it’s $ 2 around the corner on Bergen) and the machines here are old and leave your clothes wetter than normal. The dryers are a quarter for 5 mins, which is not good value for money compared to local competition. Staff are unfriendly and atmosphere (if you actually care about that in a Launderette) is depressing.

This place is awful; overpriced, old machines and a rude owner.
I used to go here all the time bc it’s closer to me, but the owner is a really rude man who gave me abuse one time for putting soap in the machine when I was putting on a wash! What?! I hoped it was an isolated experience, but he shouted at me another time for putting an empty cloth wash bag on top of the machine when my clothes were being washed. He said angrily, «put nothing on top of the machine». What a horrible person.
Prices are too high; $ 3 for a small wash and the dryers are archaic and don’t dry the clothes unless you put in over $ 2 for a regular load; 25c for 5 mins. So, $ 5 for a do-​it-​yourself wash/​dry.
All in; I don’t want to go to an expensive laundromat to get shouted at by the staff, thanks.
Go to Bergen/​Smith Street instead; the staff there COULDN’T BE NICER, always friendly, and the machines are brand new and super inexpensive; $ 2 wash ($ 1.75 quick wash) and 25c for 8 mins dry. All in, wash/​dry for $ 3, with super friendly staff. Win!

Love this place. We always get our wash-​and-​fold done here. Everyone here is super nice and they do a fantastic job — and at a very reasonable price. A total neighborhood gem.
Go meet Lucky the dog — he might be skiddish/​shy at first, but he’s a good guy.

I had an awful experience here. I have used this laundromat for a little over a year, mostly out of proximity. It’s a little expensive, but this neighborhood is expensive, so no surprise there.
I don’t normally post bad reviews, but I was left with such a bad taste in my mouth I had to post this. I hadn’t had a problem before yesterday. Maybe this was an isolated incident (I really hope so, no one should be treated like this).
I had to wash a kitchen rug. I put detergent in the machine (to the 1 line, approx 2 tbs). I ran errands for about 15 mins. I came back and there was still tons of suds and water in the machine. I decided to do one more cycle. I put another $ 3. Again, tons of water. I pointed this out to management and I got berated for not using fabric softener. I told her I didn’t think I used too much soap and that rugs typically do not need fabric softener. She kept telling me «that’s not my problem, that’s not my problem.» I was so confused. She told me to wash it again. I was annoyed because she yelled at me and it was another $ 3. This third time, I watched the machine and sure enough, it didn’t go through the rinse cycle. She hysterically screamed at me for breaking the machine. I’m positive it was broken before I used it. There’s usually always a machine «under repair» when I go.
I will not be coming back here. I’ve never been accused of purposely breaking things at local businesses. I also have never been completely humiliated in front of other customers like that before. I know most people will continue to come here because there are limited options. I just hope no one experiences what I went through. It was completely unnecessary and unprofessional.

Exceedingly kind. Probably the first people in NYC to learn my name, and it took maybe two visits. Best to do drop off here – it’s fast, well done, and relatively inexpensive. For doing your own wash it’s kind of small and the dryers aren’t awesome. Go to the place on Bergen if you’re doing it yourself.
Alterations are also quick, fairly priced, and good enough.

A huge waste of time and money. The dryers take FOREVER to get the job done. There is no temperature control on the dryers. Go to the Super Laundromat on Bergen Street, which I happened to find on my way back home with my still wet clothes. It is right around the corner.

best laundromat around. period. it’s about $ 0.90 a lb for wash and fold, with a min. of 10 lbs. I usually bring about 2 weeks worth of laundry at a time, including sheets and towels, and never pay more than $ 15 – 20. which is pretty much cost equivalent to doing 3 washes and 2 dry cycles. The ladies are super sweet too and always make you feel comfortable when dropping off/​picking up. Another plus: even if you lose your slip, they will still give you your laundry.

I have tried many dry cleaners/​laundromats in Cobble Hill. Mr. Rafael’s, Bridgestone, etc… and I can honestly say Smith St. Laundry is the hands down best. Joy and her husband are the nicest small business owners around, who take the time to learn their customers names and go out of their way to ensure you get what you need. They also hired Na to do tailoring and alterations so this spot is now the full-​service package.
Their dry cleaning prices are very reasonable and they turn around jobs quickly. Many times I’ve run into this place just as they were closing and they stayed open, just to help me. I’ve also had several work and formal outfits tailored to fit and Na did a fabulous job, never satisfied until I was.
I’m so grateful a place like this is close to home and I’m happy to support small businesses like this. Do yourself a favor. Make this your go to spot from now on. Just don’t try to pet Lucky, the owners dog. While cute, he’s quite shy and hides behinds Joy’s legs if you get too close :)

I have nothing but high praise for this place. They are always super friendly and if you drop off your laundry in the morning will have it ready for you by that evening (I only ever dropped my laundry off so I can’t comment on machines).
One night I was coming home late but really needed my laundry. The very kind owner offered to leave the laundry for me at the deli on the corner and told me I could pay her next time I was there.
They also do dry cleaning, and when I was trying to get a stain out of a dress sent it back multiple times to see if they could help me out (only charging me once).
I recently moved so I won’t be able to go here anymore but I highly, highly recommend this!

New Yorkers are truly a bunch of brats if they can’t appreciate this service.
The owners here are incredibly friendly and always remember me by my first name every time I go in. I’ve used this service at least 20 times and they’ve always met me with a smile.
For about $ 5 more than doing the laundry ourselves (which takes 2 – 3 hours of our time), we can drop it off in the morning and it’s washed and folded by end of the work day. That is a massive bargain by my standards.
Special care instructions such as air dry, delicate wash or dry clean have never been an issue here and the lovely woman who runs the place even sewed a hole in our laundry bag that she spotted, without us ever asking her. She never charged us for that either. Now that is customer service!
Lucky, the shy dog, is always there to say hello too and while it might not be the world’s prettiest laundromat, it definitely produces great results, on time, every time.
Highly recommended.

Blech, only came here because my other place wasn’t open yet. I should have been patient. More expensive a snarly attendee, I know this isn’t the most exciting place to be working, but still… 2 stars for the cute dog.

Just good people. They could not be friendlier or more accommodating. Good wash and fold, wash and press, and dry cleaning. They remember your name and treat you like a regular.

I use this place regularly for drop off laundry service. Their service is impeccable and if you ask for special care of some kind they are always happy to oblige.
Until recently I thought of them as a 3.5 star laundromat. Good service, but nothing amazing keeping me there. That is, until recently…
Last week I dropped off my clothes. Like, ALL my clothes. (I am a bit of a slacker when it comes to laundry — hence my using a drop-​off service in the first place…)
Anyway, the following day I was going away and really needed those clothes, so I asked for same day service — but then completely forgot and went out with friends. I called the laundromat 15 minutes before closing time in a panic, realizing I wasn’t going to be able to get my stuff before leaving tomorrow morning because they didn’t open until 8 and I was taking a 7am bus!
The appropriately named Joy answered the phone and proceeded to blow my mind with her offer. She would bring my clothes to her house and I could pick them up whenever I got back to BK that night. No extra charge or anything.
Talk about going the extra mile. They’ve got my business as long as I live in the ‘hood.