Tuck It Away

Just moved out of my two spaces in Tuck it Away after almost 10 years there. I added the second room 3 years ago and looked at a number of options in Brooklyn and Tuck it Away was still the cheapest and I understand still is, despite yearly price increases. I have always had great relations with all involved in the place and the place is really extremely clean, dry and well-​maintained. I have had no unpleasant surprises in all my time there. Given the generally indifferent service you can get in NYC with such businesses, this place is well-​recommended.

I’ve only been in once, but it was an easy experience. Mohamed the guy who runs the freight was really helpful and even helped us get a sofa into the storage space. He was happy to do it. Again I’ve only been in once so this review is based on my initial experience.

A few things to remember regarding storage in NYC in general… they’re all pretty much scammers looking to lure you in with cheap prices to only then jack your rent ASAP — assuming you’re just too lazy to go get all your crap and move it somewhere else. That’s probably a fair assertion for many New Yorkers. That said, here’s my specific experience:
I showed up 2 hours before closing on a Sunday and Brenda was extremely helpful, pleasant and attentive. I had seen a room on their site that I wanted, but, as I read, like most places in NYC, those were magically «no longer available» — and I was left to choose from the list at the office. I was told there was a «3’x4’» walk-​in unit available. Was the «first month only $ 1» sale still on? I asked, (as indicated on their website.) But again — a bait-​n-​switch. «That’s only for the lockers. You need to carry your stuff up a ladder to access those.» Funny, it didn’t mention that detail online. It simply said «First month, $ 1!!!» Yeah, so there was that. And this place is relatively affordable, so I was willing to overlook this. Like I said, this is par for the course for ANY storage space in NYC. I’m not singling them out.
She then offered me what I thought was a reasonable price for a 3’x4’ unit. I agreed to the price only to find out that an additional $ 8/​month insurance policy was REQUIRED unless I could show proof of homeowners/​renters insurance. I did not have my policy on me at the time (crazy, right!?) but I’m pretty sure you cannot REQUIRE someone to buy insurance. Sending the contract to my lawyer tomorrow and I will update this review when I hear back. All this to say that $ 50 all of a sudden became $ 58 and guess what — they (like all storage spaces,) can raise the price whenever they want. Not to mention, there is a clause in the «insurance» policy exempting them from covering damage resulting from hurricanes and tornadoes. Strange, as they are one block from the east river and I am on the ground floor — Sandy would be reading ALL my books if I was here a few years back… Just sayin. Zone A, partly of Floodwaters!
But here’s the REAL not-​cool part (and allow me to again state that this place is NOT unlike any other in this regard, they ALL do this,) I brought my shit to my «3 foot x 4 foot» walk-​in unit and proceeded to measure it with a measuring tape. (It’s an anachronistic relic from the time when men knew how to size things up all on their own,) and — low and behold… Guess what??? The room is 3’2″ by 3’6″.
«What’s the big deal?!» You may ask. Well — that’s just less than a half-​foot LESS than the description of the unit, so… I don’t want to use the word «fraud» but if you’re selling a 3×4 unit, it should BE 3×4, am I crazy?! I haven’t read any storage reviews that didn’t have one of these happening in there. So this is why I’m giving them 3 stars. Everything they offered me was what I expected. Unexpected charges, unrealistic demands, liberal interpretation of the word «size» and surprise charges. But it was all done with a smile and it seemed everyone there was happy and content with their lot at Tuck-​It-​Away… And although it is on the affordable end of storage spaces in Brooklyn, you get what you pay for. It’s dusty, there’s trash in the halls, there didn’t seem to be much security or anyone paying attention. That said, I didn’t feel my stuff was really in peril either. I think you’re taking a risk anywhere, and I assume all of their insurance policies will probably pay you absolutely nothing if something happens, but since it’s the case anywhere, this place will do just fine. It’s, well, it’s just what it is.

I had a good experience storing my student stuff here over the summer. The staff were all very friendly, and the free pickup made moving my stuff to the warehouse much less stressful. I do wish that they offered a lower-​cost moving service for moving out, because I only had 2 suitcases and 2 boxes and Tuck-it-away’s flat rate meant that taking a taxi there and back was much cheaper. Not much of a hassle, but if they’d had a smaller vehicle to do a drop-​off it would have been perfect!

Ruby on the phone was extremely professional and helpful. She navigated me through options and provided all further details i enquired about. she was quick and sharp to respond to last minute changes. I got the storage because she found me the best solutions.
Delfis at the site, was friendly and efficient. She helped me too in the last minute change of unit, and was extremely pleasant to deal with.
Mohammed was the ultimate help. Showed me the different options but fast and to the point. In helping me choose the unit, he immediately understood my individual concerns and needs and found me a spot I felt satisfied with. He came out to measure my largest item to the inch, went back to the units and compared the fit, told me my matches. He has a sharp eye for measurements but these were concerns to the inch and detail.
My suggestion is to go and look at the units as they vary immensily from floor to floor.
The entrance and loading area are quiet which makes for a smoother move in.
It’s not the most up to date /​renovated facility but they take care of you and it’s good value.

I learned not to trust what Tuckaway says over the phone or even in person. I called them about an offer I saw on their website, a 5×7 for $ 100 a month. The nice woman told me it was available so I came the next day to inspect it myself. Ended up the 5×7 was actually 3.75 by 8. The woman in the office seemed exasperated that I questioned her measurements. Most of the units were not the sizes she told me. And there were none at the price advertised on the site. The prices were quite a bit higher. And she made some lame excuse that the sizes weren’t accurate because of the previous owner. HUH? Not getting any straight answers, I took my business elsewhere.

After moving to New Zealand two years ago, I recently returned to Brooklyn to see how my worldly goods were doing packed away in deepest, darkest Vinegar Hill. I was extremely nervous opening up the door, terrified of finding water damage or a newly-​erected rat condo in my dresser. Joy of joys, everything looked great! Clean and dry, with only a few moths.
The building is dark and old and spooky, but for what you’re paying, it’s a great deal. If you can get past the thinly-​veiled contempt the ladies at the desk show when you ask even the simplest of questions, you’ll do well here.

We had planned to move the day before Hurricane Sandy arrived. After some discussion over whether the truck would come as scheduled, the truck and driver arrived. The driver was most helpful in loading and unloading-​even had an extra person at 160 Water to help us get into the storage unit. The two employees could not have been more helpful. Moving on the day before the storm was stressful, but got done due to the diligence of Tuck It Away workers.

I had never used self-​storage before and this was a great first-​time experience. I had a difficult situation and needed storage last minute– literally 2 days before I had to move out. I called and spoke to the manager and he was able to arrange to pick me and my belongings up. The manager also drove me back to Manhattan!
It was very cheap and safe storage!
HIGHLY RECOMMEND!

I have never used self storage before so wasn’t sure what to expect. Tuck it away is very reasonable and the space is good. Huge locker and we got a special deal on the first 4 months. Spoke with a couple of other renters there, who were long time clients. Nevery any problems with mice or vermin. And no flooding.
All in all, I highly recommend. The only downside was that the counter staff – who was very nice – was very confused and at first wouldn’t honor the special deal I had been promosed over the internet. Took forever to resolve it. And he also was hesitant to honor the «2 hour free» delivery/​moving guy. So they need to be more upfront about these things. Everything worked out in the end, but took forever!
I wish there was a way to register and pay via phone/​internet with the central office staff since they seem much more competent.

My Boyfriend decently needed some space, and decided to use this place bc of the convenient location. If you have a car and you live in the city, its perfect and super easy to get to. Staff is friendly enough! Price is right too

We recently moved to New York City from Dallas and had arranged to meet our movers at Tuck It Away Storage on the morning of 09÷18÷11. Brendalee Morales was on duty that morning and she was helpful above and beyond the call of duty. Our movers were not adequately prepared for the size and scope of the unloading and Ms. Morales did everything she could to assist us, including running the freight elevator when the usual operator could not make it in and providing flatbeds for our movers who only had a few dollies. She had no other staffing support that day and managed to assist us as well as a number of other customers while maintaining a pleasant demeanor, despite circumstances that might have overwhelmed someone else in the same position. Our movers were over an hour a late to meet us at the storage facility and thanks to their poor preparation, the unloading took much longer than it should have. We were on the verge of being late for an appointment but Ms. Morales saved us by calling a car service in the area for us. She was more than helpful and we just wanted to let you know how much we appreciate her kindness and professionalism.

This location is super. They have over 30 sizes, I love the way they will work with you. Everyone there is so nice. They are open seven days a week, and I love how are its open ON TIME. 718 596 7867 is the number. It’s the F train to york st. You will not be dissappointed!

Been my storage place for 2 years now. For $ 35 a month, I get a huge «locker.» I’ve managed to cram A LOT of stuff in there. The ceiling is super high, so you store vertically. Would be great if they had later hours (they shut down at 6:30), but if you’re looking for a cheap storage place, then this one is just right. It’s an old, old building, and the elevator will crawl up slowly, but everyone is friendly and helpful.