Lane Bryant

This is more of a review of this store rather than Lane Bryant as a whole. As a matter of fact, I worked at a Lane Byrant when I was in college and have always liked the clothes. This is the closest location to work so I used to shop here quite a bit, and now I only stop in occasionally when I really need something. There are a couple of sales associates that have made shopping here unbearable, so I have been going to the Orchard location or just shopping online.
Earlier this year, I wore a brand new pair of jeans ($ 70, T3 Bootcut) on a business trip. When I was getting off the plane, the button at the waist came off (the back of the button detached from the front) and I had to keep my jeans closed with a giant safety pin. When I took them back to the store for the quality issue, the sales associate was very surly and annoyed. She was shorter and had short blond hair and a British accent, I think her name was Helena? She sort of scowled at me, then typed in some numbers and said they could give me $ 10 credit towards a new pair. That’s $ 10 on a pair of $ 70 jeans that I had owned for 72 hours. I asked how that was possible for a quality defect, and she rolled her eyes and said, «Well, you don’t have a receipt so I don’t know what you expect me to do. Do you want me to talk to the manager even though she will tell you the same thing?» I said yes, and she walked to the front to the store to get the manager, as she was walking back with her, she said loudly enough for me to hear «I don’t know what she bloody wants, I already told her she does not have a receipt!» The manager came to the register, looked at what was going on and said «No, it’s an even switch out, just give her a new pair of jeans.» This infuriated the Associate. She walked away, grabbed a pair of jeans off the wall in my size (but not in the same color) and threw them in a bag and practically threw the bag at me. She did not say a single word and never once did she offer any sort of apology. As I was leaving the store, another customer caught up with me and said, «What ever happened to good customer service, eh?»
I wish I knew.