Macy’s

Do they not see the reviews? I thought boulder was bad customer service but flat irons beat them by a LONG shot! I will not be shopping at Macy’s again

Worst customer service by staff and managers in the home/​bedding department. They had me call back over 7 times just to try to place a order that
already messed up. The manager left me on hold and then for 20min and then told me to call back. Absolutely unprofessional — worst store worst Macy over all experience

This company is completely BRAIN DEAD! From the sales associates to the customer service team. They pull their staff right from the neighboring retirement homes. Going in there to shop is fine. If you order something from them and need to get it delivered its an hour process just to get the right wrong guy on the phone.
We bought a top of the line mattress from them and they promised to call and set up delivery. Never got a call back and when I called in the figure it out. I got a guy who clearly lost his hearing from heavy artillery in WWII.
STILL DONT HAVE A DELIVERY SET UP and I’m beginning to think Scott (Kamar) doesn’t give a shit.
I put Macy’s up there with the Comcasts of the world.
Hey Macy’s. GFY!!!

Sales here are good but they never seem to have enough staff onsite. But when you are also to find someone, they are always very helpful. Brands are limited in places like home goods and shoe department. In all it’s a great place to stop by to find some good deals but it can be limited.

This is for the furniture department as well as customer service:
While we understand people have to go to dinner, having more than one person on staff is expected during the holiday season. When we asked if someone could help us in the furniture department, the customer service rep talked to us as if we were inconvenience to him and told us «she was wasting away in there. So she will be back in 20 minutes» and offered us no other help.
The upside is that this Macy’s is overall cleaner cleaner and more organized than others that I have been to. Customer service is lacking however.

Jewelry Department. I was shopping in Macys, Sunday, Dec. 13, and I had one item to return to the Jewelry Dept. While returning it, the sales lady showed me another item. While I was looking at it, she walked away to help another customer and she never came back. My original return was never taken care of when she left me alone. Really bad customer service Macys!

This Macy’s was an overall terrible shopping experience. We went to this establishment to change out of our cat-​urine soaked ammonia laden clothes. The first lady we dealt with could not understand the concept that we wanted to have our clothes handled before handing them our piss soaked credit card and ID’s. While being harassed by an older woman, the original woman went to get the assistant store manager Ken.
Ken was terrible, refused to listen to our instructions and proceeded to rub the urine all over himself and our new clothes. He told us he didn’t care and it was his job to ignore our requests. Since our macy’s card was all we had on us, and they ruined the only clothes we really wanted to buy there, we were totally left SOL.
It was a crazy situation to be in in the first place, and by watching him destroy merchandise and proceed to contaminate his co-​workers register area with a substance that is by most health standards to be pretty toxic, it made me realize how truly stupid this man really was.
The real store manager greg was nowhere to be found, and after being harassed by ken when re-​entering the store, I had to leave shirtless and walk through the mall half naked. Thanks a lot Ken you scared off some loyal customers looking to spend ALOT of money on new clothes.

Great place for a bridal registry! They gave us a ton of great additional perks and personal service!

Purchased couch and arm chair, was told $ 200.00 credit on Macy’s charge account if I open an account. Also was told furniture was in-​stock and would be delivered the following weekend. Fulfillment center called to advise the armchair was out of stock and would have to come from California and would be delivered a month and a half later. Credit card statement arrived and was only credited just over $ 100. I was mad and paid off credit card in full to get it over with.
The following month I was charged another $ 75.00+. I called to dispute charges and kept getting the run around. No clear explanation of the new charge. Every time I called they kept pushing me to make a payment. Disputed charges for over three months and was sent to collections. Still no clear explanation of why I was charged after paying off the first bill. The collections company would call my cell phone 5 – 8 times a day at ALL hours. Every time, they could not give me any clear explanation of why I was being billed again after I paid off the account. Numerous times I was transferred to «customer service» and they said they would research my dispute and call me back. Nobody ever called me back except for their collections department. They started telling me that customer service has agreed to reverse the charge however I would need to make a $ 25 payment. What a load of garbage! After disputing and being harassed for 5 months I was fed up and paid off the charge card again, with all their «penalties and fees» for being late, now totaling over $ 125. A week later I received a letter from a credit bureau advising me that a negative was reported.
This week I received another bill from Macy’s stating I owe just over $ 2.00.

An OK store for when some brand name merchandise is needed and it needs to be bought in person.
Cleaner, better stocked and friendlier than the Boulder store.

A run of the mill department store. This one is not as good as a lot of the others for me. Macy’s is not high quality anymore and they don’t seem to take as much pride in their stores as they used.
No return visit for me.

This Macy’s was an awesome place for deals. With multiple sales that pile on top of each other, I saved a ton of money on designer clothing. The service was pretty friendly, but a little condescending at times, hence the four stars. Also, the store’s in a great mall.

LOTS of sale racks which is good on the pocketbook.
Other than that, pretty run of the mill as far as department stores go for me.
They did have my size in Levi’s though which is a feat in itself. Being 6’3″ I have to have long inseams, and they actually did!

Decent. Not the most well kept Macy’s around, but glad its there.

Not much in the way of staff… but it’s Macy’s.
If you’re looking for something nice and on sale. you can find it here. As far as this store goes… I find it to be on par with every other Macy’s I have been to sans New York. Clean, nothing unexpected product wise, and deals if you are willing to look around.
It is nice to have a Macy’s around when out of town because just like McDonald’s, it is reliable and predictable. This location served it’s purpose.

Macy’s is always having a sale right? The store is clean, neat, and organized and I can appreciate that when so many other big box stores are a disorganized mess.
Decent clothing selection — but it lacks in shoes. Dillards or Nordstrom definitely are better shoe options.

I have to agree with Steve R. We visited last week, and it looked as if a bomb had gone off in the place. Empty shelves, with what merchandise there was strewn about on the floor, draped over other merchandise, and mismatched.
There were literally about 20 pairs of shoes in the shoe department. Empty shelves lined the walls.
The bedding/​home section had about 40,000 comforters. The only problem was: They were all the SAME comforter. That, and a $ 400 set of Calvin Klein sheets sent me running to the door.

Blech. Macy’s everywhere seem to suck.
Limited staff means long waits when (and if) you can find someone to check you out. The LONE exception was an excellent associate in the bedding department and she is the only reason this review is going from 1 to 2.
Occasionally staff will ask if you are finding everything ok but mostly there is no (or limited) staff in this store.
There has to be better options out there.

I was in the jewelry department yesterday eyeing something that was locked in a case (not an expensive piece or anything, just a piece of costume jewelry). There was a stockperson setting up displays literally 2 feet from me, of course I didn’t expect her to help me because that’s not her job. There were 3 Associates in the jewelry department. One of them refused to leave her perch at Fine Jewelry. I waved at a second and she looked right at me and held up a finger, then she went over to the lady at Fine Jewelry and started to complain about how bad her boots hurt (yes, I could hear her) and then the third associate was «helping» another customer. By helping, I mean she and the customer were looking through the Clearance stuff and the salesperson was actually trying jewelry on herself and asking the customer for her opinion. I left for a few minutes and came back to see if anyone would help me, and one of them came up to me to ask me if I was the one who needed help with chains. Suddenly the stockperson turned around and said, «No! It’s not her! It’s that person over there!» I mentioned that I had been waiting for help, and the associate said that they were all too busy and started laughing. Frustrated, I said that this was the worst customer service I’d ever experienced and the Associate just walked away. There’s no excuse for Customer Service this poor! Save yourself the trouble and go to Dillards at the other end of the Mall. You will find the exact same merchandise and employees who are actually willing to help you.

Worst shoe department I’ve ever seen, not to mention it would take a cow bell or megaphone to get the attention of an employee. It seems that this Macy’s knows how awful the selection is in the shoe department is so they don’t even bother to keep a representative in the department to assist you on the chance you might find something you’d like to try on or purchase. Clearly I’m bitter… I would give this Macy’s 0 stars for their shoe department if I could. I was too annoyed to even walk through the rest of the store.