Dillard’s

The rudest ever clerk there named Carol. She was working in Men’s perfume. She’s forty-​something and blond. She was working in Men’s perfume when I heard her saying the nastiness things about co-​workers and management.

The women in lingerie were so nice and helpful. I had nearly no idea what I needed and they helped immensely.

I really like to shop at Dillard’s, but this last time, the teeny bopper working — yeah you, with the side braid and glasses in the junior’s dept was just down right rude and was not going to help me. I generally take it upon myself to find a fitting room with no help and then locate the first sales counter to check out at, however, after such a rude exp, I was not going to give her any sale whatsoever.
Being the only brown skinned person shopping in that dept, she went out of her way not to ask me if I needed help and instead asked everyone else — several times. I even saw her eyeball the 100lb security guard and then look at me. Really, F-​U. I looked at him with the glare of death and I can take you, so don’t F with me… I have money to pay for my items. So instead, I took my dresses to another fitting room where I recalled a lady (Wanda?) asking me if I needed help and to get her if I needed anything — and I was just walking by earlier to get to the jrs dept. A purchase of several hundred $$$$ later, and service with a smile and a thank you for your business, I left Dillard’s with miss teeny bopper eyeballing my purchase.
Thank you Wanda for your kind words and friendly attitude. It makes a difference.

For me this is just another Department Store. When I’m in a Shopping Mall I do venture in to almost every store and this one is no exception.
Being that it was Black Friday there were lots of sales and the customer associates were very helpful if you needed something.
Based on this experience it was nothing special but I may hold out for additional stars for my next visit. See you next time Dillards!

They have the best sock department in all of the mall. They also have good accessories and shoes.

Okay, so I love shoes and currently Dillards is having a big sale. I went there to check it out and wandered around the women’s shoe department with a couple of shoes in my hand. NO ONE asked to help me. Lest you think everyone was busy, I asked a dark haired young woman who was standing looking toward the makeup counter if she worked there. «Yes,» she said unsmiling, without offering to help me. I held up the shoes I had in my hand and gave her my size. She returned quickly with the shoes and went off to stand looking toward the makeup counters again. I tried on the shoes and they didn’t fit and I left. Buying shoes here is not fun.
If all shoe sales people were as unhelpful as the people in this department, I would not have so many shoes! I’ve been to the shoe department in this Dillards a few times and EVERY TIME the employees seem reluctant to offer help, preferring to talk to each other.
Back to the Longmont Dillards, I go – they have GREAT customer service!

Richard in the mens department was about the most helpful person that I’ve ever encountered inside of a department store, in any state, in my entire life, except when my aunt worked at Nordstrom’s.
It went down like this:
«Sir, are you finding everything alright?»
«Why yes I think so, I’m just browsing for a wallet, but I think that I’ve found them.»
«Well let me see what you have now.»
–Story edited for efficiency/​awesomeness from here— Oh! That one’s exactly like this. Better yet, here’s one that’s even more exactly what you’re looking for, and it’s on sale for 50% off eventhough it’s already half the cost of the other one you were just also considering! Booya!
«And with how inexpensive that one is maybe you may also want the other one just in case. (He did do the right thing and go for the up-​sell. Kudos from a former retail person.) No? That’s fine. Have a wonderful day, and let me know if there’s ANYTHING else that I can help you with today.»
The guy should get a raise on the spot because I will be back again guaranteed because of the wonderful impression that was left from here.

Richard in the men’s department was very helpful!
Stopped in here hoping to find the hubby a wallet. He is very picky so I was guessing we were going to have to go to at least 5 more stores. I was wrong! Richard found us looking around and after asking my husband what he prefers in a wallet he picked a couple out for him to test. Hubby picked one of the 3 he suggested and after a week of ‘real time’ use, he still loves it and is very glad for the suggestion. Will be back
for any ‘man’ thing for sure!
Oh and also the wallet was 50% off too: D

Being that I’m a guy shopping doesn’t often make my list of exciting things to do. But as circumstances arise I am forced to occasionally do a little shopping. To compound my shopping woes I fit into the category of the Big and Tall guy. I have to say that Dillards really has a great selection and high quality clothes designed to make us bigger guys look as good as we can.
Now with that said here’s why they get a 5 star review from me. The staff in the Big and Tall department allow me to shop like a man. Its easy, lets measure you fast, show you 3 or 4 things that might work, ring you up and get you the heck out of here. Men don’t love stores we just want to get in and get out they get this that’s why I like Dillard staff. Helpful, knowledgeable and fast.
I almost forgot, be sure to ask for a guy named — Farhad Haji he is great to work with.