El Pollo Loco

I have got to say we got here on Oct 21 and I have ate at the Pollo Locos at least 7 times since, and it does not disappoint. I always get 4 pc chicken with 2 sides usually slaw, pinto beans, flour tortilla s. Delicious, make your own tacos and all the fresh salsas freshly made on counter to get as much as you want. They gave me a senior card with large drink $ 10.22 not bad. Chicken is so good, you want to eat it all encluding the skin.

I normally really like El Pollo Loco for their grilled chicken thighs and sometimes I get a salad as well.
Even though the place only had 3 customers inside at 11:30am on a Sunday, I passed up 3 dirty tables before settling on one near the back door. Um docking a star because of that.
Our food came out quickly which was good, but the chicken was too spicy and so was the medium salsa.
Its OK to have a local flavor for a local restaurant but chains should be consistent in their recipes.

I would have put one star, but as the service has always been very friendly and prompt, I added one more. The last time I ate here the chicken tasted raw and undercooked, and this is not the first time. I used to love their chicken burrito, but the serving of chicken in it dropped until you were lucky to get one bite with chicken out of three bites. The prices are not cheap, but they would be worth it if the food quality was there. And the place itself is always dirty and unkempt, isn’t there somebody who is employed here who empties out the overflowing garbage cans, wipes down the dirty tables, and cleans the bathroom? I chalk it up to management, they need to step it up.

I got the chicken salad, and its more salad than chicken. I counted a total of 6 little squares of chicken. For $ 8 I expected more chicken!

Now for fast food I must say El Apollo Loco is one of my favorites, but my visit today fell short of expectations, got the ½ chicken combo for $ 10, but I think the chicken was malnourished, cause it was so small I left hungry. also had the pinto beans amid broccoli which was tasty. as for the chicken it was over cooked and dry, such a shame. I would probably come here more often, but have had same issue before. this location is the closest to my home and still drive 15+ miles to get my El Apollo loco fix. glad they are opening a new one in the Goodyear area. let hope quality/​quantity is better.
Now for the service the staff is very friendly and prompt, that is one of the reason I have continued to come back. If this stars were based on service only they would have got 5 stars, but because of cost vs. quantity I will not go higher.
El Apollo loco get bigger pieces of chicken, your price of a meal is not on the cheap side so stop getting such small chickens

Sad to say that we didn’t have a great experience. The wife’s meal (chicken enchilada meal) wasn’t very hot. Border line cold.
My meal was okay, but not outstanding (2 piece combo). Not as flavorful as in the past.
But when we entered the establishment, we were greeted by a very large black beatle crawling on the floor as we were ordering our food. Also, the drink area had some kind of plumbing problem. There was even a mop there as the staff would sweep the wet floor occasionally.
Notice other comments about cleanness but not sure anyone is listening.

We have come here a few times now. We find that for the price it is better than KFC across the lot. The service was good, as it usually is. We came in the early afternoon so there was not a busy rush going on. The dinning room was messy. The dinning room is almost always messy. Garbages can use changing and several tables needed to be wiped off. It seems that the chicken was kind of dry also. At least the chicken breast I had was. My wife said the leg and thigh she had was very tasty. The rice, beans, and mashed taters we good. This was one of the times that the salsa bar looked half decent as well. Usually it is disoriented. The avocado salsa is good stuff. To stop here for a better food option of real grilled chicken opposed to deep fried chicken.

Terrible, overpriced food. My «chicken» burrito was just beans and rice. That must have been one skinny chicken.

THIS EPL needs works. it was very messy when we came in. i’m fine with a little mess in a chaotic place but this place was empty. not a single trash can to throw my try into bc they were all overflowing. yikes.
food is fine. like any other EPL. we had been traveling and would have liked just a slightly cleaner place to have lunch.

Stopped in tonight 10÷3÷13. Just a regular el pollo nothing special and nothing bad. The workers were very courteous and asked me how my day was going. I had a 3 piece meal and a great time. I’ll be back to this location.
Oh and I bought a Mac and cheese on my way out and it was nice and fresh!

I bought the chicken breast meal and I have to say I liked the flavor and tenderness. I would defiantly come back to eat here.

We’ve been coming here for a few years now. Not often but every once in a while. When we first started coming, I thought the food was pretty awesome. Since the, however, I feel like there’s been a steady decline. Today just kind of topped it. The service was fine — nothing to complain about. However, the chicken was so DRY! And I saw a little bit of blood! When we first came here we bought extra chicken for left overs. Never did it again because although initially the chicken was yummy and juicy, the leftovers was dry and not good at all. That’s what our chicken tasted like today. I was very disappointed. Needless to say, we probably won’t be coming back here. That really sucks.

one star only because their chicken is on point. the salsa bar was a disgrace! the cilantro was yellow, wilted & rotting. the salsa was spoiled to the point that you could smell it! I brought it to the managers attention, asked her if she had fresh cilantro, she showed me the pitcher that had the same sad looking cilantro and said it was fresh. wtf? and when I told her she needed to change out the salsa, she said it was fine. I told her she was gonna get people sick, she rolled her eyes and disappeared to the back and never came back out. SAD! ALERT, WHERE ARE THE FOOD SAFETY INSPECTORS?!

I’ll start by saying we really like El Pollo Loco and go here often. However, I’m tired of dealing with the same issue at this location and if the owner doesn’t fix it I’m going to quit going here. Also, witnessed another disgusting issue here last night that others should be aware of.
First, the issue that I experience every time we go here for dinner. We arrive around 6pm which is prime time dinner time. EVERY TIME the largest portion of the seating area is blocked off and everyone is jammed in the little section over by the drinks. There were so many people last night that customers were bypassing the blockade they put up so they would have a place to sit. I’ve never been in this location when they don’t have the largest side blocked off. Why would they close off the largest section of seating area at dinner time with 5 hours until they close? They also turn around the garbage cans and only leave one usable at the front door so you have to carry your garbage through the entire restaurant to throw it away. This is just laziness so the employees don’t have to clean the entire place at closing.
The second issue, which appeared to be done by the manager (heavy-​set Mexican woman in red shirt), needs to be addressed immediately. A customer ordered a family meal that came with tortillas, the customer took their meal to the table and started eating their meal for about five minutes and then noticed they were given the wrong tortillas. They took the tortillas back up to the counter and asked for the correct tortillas. The manger got the correct tortillas and gave them to the customer and took the returned tortillas that had already been handled by the customer and his wife at their table and set them down on the back counter where they assemble the meals. She passed a trash can where she could have thrown them away but made a conscience decision to reuse the returned tortillas. I was standing there waiting on my meal and watched the entire thing. The manager then was assembling a to go meal and picked up the returned tortillas, looked to see how many were in there and then put the returned tortillas in the to go order and walked the order out to a car waiting in the parking lot that had been told to pull around from the drive through window.
This really needs to be addressed by the owners and until it is I’ll not return to this location.

As far as chains go, this is one of my favorites for fast food. Why? Because you can stay healthy and still have a great quick meal. When I am doing the low carb thing, I love grabbing some grilled chicken and a salad… easy and much better than a burger and fries…