Pizza Hut

This place has changed over the years. The manager is nice but one of the workers is the absolute worse. I think his name is Cesar. He doesn’t wait on people. I was picking up a pizza and a couple came in. They stood there waiting to be seated and he didn’t bother to acknowledge them. Pizza was gross and not even fresh. Not coming back again after 20 years of being a customer.

This review could have easily been a 1 star but because of the professionalism and the customer service I received from Carla, it is now a 5 start review.
I placed my order this evening and was informed there was a much longer than normal wait time. That was a bit upsetting but I was willing to wait. When I ordered a pan pizza, I was then told that they were out of pan pizzas. Grant it I called at 9:30 pm and it was close to closing time, but with a $ 10 for any pizza, they should have been prepared and had extra dough prepared. I asked to speak to a manager so I could complain. I was expecting lame excuses and apologies but I was so pleasantly surprised! Carla, the manager on duty, did apologize but she did not try to give me a song and dance. She was honest with me and that goes a long way. She handled my complaint so well that I decided to go ahead and order anyways. She offered me a substantial discount for the trouble that I experienced and for that I am thankful.
If every manager could learn how to handle customer complaints with the same amount of honesty and understanding as Carla did this evening, the world would be a much better place. A little but of humility and honesty goes a long way and is very much appreciated. Thank you Carla for renewing my faith in customer service.

No more salad bar, what a joke. It would be nice to see new owners for this place that cared for customer service. Hate to say it but must, typical Buckeye.