Chili’s Grill & Bar

I understand that I went on a week day. Tuesday to be exact. When we arrived there was no host to greet us. It took awhile for them to seat us although it wasn’t that busy. They had tables available but yet those tables were dirty and nobody was cleaning them.
The appetizer was really good.
The food; it was okay. I did order the spicy shrimp tacos. The avocados were somewhat green and part black. That’s not appealing at all to the eye. The waitress never asked us if we wanted any sauce with our food. Aka A1 Sauce since my husband did order a steak. You would assume they would ask if you wanted any sauce. Not one waiter came to our table until we were almost done with our food.
We did ask for some water and the waitress went to go the pitcher to refill our two water cups. But she didn’t fill them up all the way. My husbands cup was half way and mine was less then half way. She did apologize and say «Sorry were low on water» and said she would come back for more. Did she ever come back you ask? No, she didn’t until the experienced male waiter saw we had empty cups of water and brought us the two water cups.
Something else that I did notice when I ordered the Spicy Shrimp tacos was that they wrap it in a white paper and put in on a metal holder. That was a good thing so the shrimp doesn’t touch the metal. But they forgot that the rice was touching the metal. I have worked in food before and I’m pretty sure that no food should be touching metal. This is not safe at all!

Stop by Chili’s for lunch. My wife and I arrived at opening time. We were immediately seated. Our server was Nicole. She was a nice gal. Brought us drinks and gave us plenty of time to decide what we wanted to eat. She gave us suggestions. I went with the Top Shelf Tacos. They come with Black Beans and Citrus Chili Rice. I had double rice which was tasty
I had a variety of Tacos. Prime Rib, Chicken, and Pork. They are AWESOME! Best tacos ever. A Must Try.
My wife had the Chicken Crispers, with honey mustard and ranch dipping sauce. Fries and Broccoli. Food is always good. Washed it down with a couple of Blackberry Ice tea.
No dessert feed back this time. But they are all great too.
Keep up the great work staff, always a pleasure.

I come to this restaurant all the time and not once did I ever get bad service. Love this place!!!

FYI. If you get in line to be seated with the #Chilies app you still have to «check in» when you get there (even though it doesn’t say that on the app, it says they will call you when it’s your turn) because if you don’t then you will never get seated. App said wait time was 5 – 15 min. We have been waiting 45 and we STILL aren’t seated. That is HORRIBLE customer service in my opinion. UPDATE: we were seated after an hour and everyone was very nice and rushed our order along. Good save Chilies. We are still irritated about the wait but appreciate the effort. Upgraded my review from 2 stars to 4

Came with my 10 year old granddaughter who had a free meal certificate from school for the honor roll and we had a great meal. She loves playing the games at the table. We had no wait time, waitress was very prompt and kept our drinks filled. I had the anniversary special with ribs, fries, salad and molten chocolate cake for dessert, only 10.99 for it all. An altogether enjoyable evening.

I went to this Chili’s on Wednesday evening and it was awesome. The wait time was about 30 mins which I didn’t mind. The best part of this experience was our waitress Karen. She by far the best I’ve seen, not only at Chili’s but compared to some other places as well. Even though it was busy she managed to check in on us quite often. She even recommended some VERY delicious drinks. Like I told her, I would make the 30 – 40 minute drive just for her. If anyone wants great service when eating at this Chili’s, I would recommend you ask for her.

We all know what to expect from Chili’s in terms of food and atmosphere. So this review is for the sole purpose of addressing the utter lack of service this location has to offer.
My family and I decided to eat here for dinner after an evening at Big Air trampoline park. It was 8 pm when we ordered food and we were starving. Around 8:20 pm we all had received our main courses except my sister-​in-​law, who had ordered a bowl of soup. Fifteen mins after all of our dishes had come out, my sister-​in-​law still hadn’t gotten her soup. The waitress came out to apologize and say that the chef was making a fresh batch and that’s why it was taking so long. 10 mins later the waitress came out again and said the soup would be right out. Finally after 30 mins had passed and we all had finished our food, the manager of the restaurant walks out and tells us, ‘I understand someone ordered a soup over here, I just wanted to let you know that the reason it is taking so long is because the Chef is making a fresh batch of soup. It should be out shortly.’ Another 10 minutes passed and by now a total of 40 mins had passed my poor sister-​in-​law had munched here and there on some of our dishes and by then we had all given up on her soup ever arriving. At that point she flagged down the waitress and asked her if she could have the soup packed and taken to go.
When the check came, we were not only charged $ 5 for the bowl of soup but we were also charged $ 2:95 for some stupid word scramble game we had clicked on, on the tablet provided at the table. First of all, you cannot charge us for a game we clicked on when it never told us that we were going to be charged. Secondly, and most importantly, I really wish I had the name of the manager who came out to make a big show of being aware of a customer not receiving their food on time, because if I had her name, I would have made sure to call her and Chili’s corporate to let them know that this was customer satisfaction at its worst. It is not that my family and I cannot afford a measly $ 5 bowl of soup. It is the fact that you had a customer come out with their family and never receive her meal while she watched the entire family enjoy their dinner. It is the fact that you never had the decency to say, «I know you meal is still being prepared, but I bring out an appetizer on the house while you wait for it. I am so sorry for in the inconvenience’.
In the end, when it came time to pay the bill, our waitress had clocked out. The manager was nowhere to be seen. We had to flag down a random waiter and we paid up our entire bill, including the soup that never arrived and the game we never knew we were being charged for. I have never been more disgusted at the lack of managerial skills at a restaurant before and my family and I will never eat at this Chili’s again.

I’m never going back to this place or any other Chili’s again after extremely disappointed with their service and food quality/​quantity. Buffalo wings for appetizer came out with 6 pieces for $ 9.99. Seriously?
Chili’s used to be a lot better but what happened to them? It seems like they’re promoting their rewards program with app they developed but I’d rather get the quality food for what I pay for. If they have to sacrifice their food quality to reserve the costs for the new rewards program, then they are not playing smart. Customers aren’t that stupid.
The server was unfriendly and did not care to explain after listening to my complaint. I wanted to have a good time after a long and tiring work day and instead I received below average foods and service. Completely disappointed. Thanks Chili’s.

My family and I went here for lunch to celebrate my new job. My husband and I always order the 2 for $ 20 deal and I always get the chicken quesadilla with nothing spicy at all. Our waitress Karen was awesome! She made sure all of our orders were correct and she was very attentive checking on us frequently. Besides being an awesome waitress, Karen was very friendly to chat with!

This location isn’t the best. Their staff is a majority teenager/​college kids who don’t take their job seriously. The staff here is constantly complaining within earshot of the customers. It made my experience here really uncomfortable. I don’t want to be waiting from my food and hear how you don’t like the way you are scheduled, or singing inapproriate songs to your coworkers.
The food is mediocre at best. Their menu has fair prices but nothing truly interesting on it. It’s probably a good place for tourists that are coming to eat after being at Knott’s but I don’t think its that great.
The parking at the mall is terrible. and the direction of traffic in the parking surrounding Chili’s is very questionable. I hope things can change for Chili’s but I’m sure they will stay around regardless because they are a chain.

This is one of our favorite restaurants because of servers like Melissa. She was very attentive and friendly. Always checking on us to make sure we had everything we wanted. Her manager, Jeremy, was also very friendly and let us know that he was there to help provide excellent customer service.

I’ve been coming to this Chili’s location since it originally opened. It’s always delivered satisfactory results.
I came here on a Friday night for a family dinner celebration with a group of 5 adults and 4 kids. The wait time was about 15 minutes, which is what they told us when we got there.
Our server, Christina, was outstanding. She was extremely helpful with making suggestions and being patient with some of our parties indecisiveness. She got all of our orders correct and checked on us frequently even though it was a busy night in the restaurant.
The food was up to par as well. My cousin, who lives in the High Desert area, said it was the best Chili’s she’d ever been to. And she’s actually very picky. They had a great deal to celebrate their 30 years of Ribs. $ 10.99 for a side salad, half rack, fries and a mini molten dessert. Although I thought the salad was kind of dry and could have used more dressing, the ribs were delish. The mini molten was a nice touch and I finished it off with my kids.
Overall, it was a great family outing and I will happily keep visiting this location.

When my boyfriend turned 21, Chili’s became our go to spot for happy hour. The prices were decent to just go and grab a quick drink and maybe a small bite. Our favorite happy hour appetizer is the half order texas fries. They’re fries covered with cheese, bacon bits and green onions. We never really eat at Chili’s so one night we were both hungry so we decided to look through the menu. They have a 2 for $ 20 deal, which was really nice considering it came with an appetizer and two main entrees. For the appetizer, we got the fresh guacamole and salsa and for the entrees, my boyfriend got the sirloin steak and I got a bacon cheeseburger. The burger was fairly large so I split half of that with my boyfriend. The food was mediocre but the deal was great so it suited us well.

What can you say about Chilis… Lol it’s Chilis. Nothing special but definitely not cheap fast food. I LOVE HAPPY HOUR!!! 3−6pm or 9pm to close. Can’t beat it. If you aren’t too cheap upgrade your margarita and you won’t regret it. I like coming here over BWW. Less crowded and faster food times with more variety.

I went to dinner with family on 3÷31÷16, there was a total of seven of us and myself and my sister checked in so we can get a table while we waited for the rest of our family. They informed us that they had a table ready for us but we were able to be seated in till half of our party was there… As soon as everyone arrived we got our table. Tesla was our waitress and she was very sweet and efficient. But horrible horrible service waiting for our food. It literally took an hour to get food to our table. The Manager brought our table chips and salsa as a delay. Tesla came in to check with us and apologize several times for the food delay, we completely understand it was not her fault at all but the fact that we had to wait an hour for our food was just ridiculous. Not too sure if I would return to this location again.

I am really disappointed with this locations management. The to-​go parking is CONSTANTLY full with mall goers and the staff fails to monitor or fix the situation after multiple complaints.

No matter when I come here it’s always good service and great food the servers you want to ask for are John #1 me and my bf love him he’s always on point about everything refills, checking on you and making sure all the food is good. Christian sort of new I believe but he has a lot of potential and very good at checking up on you and Stephen is also great as well trust me sit in there sections and you will leave happy with your experience. sadly I wish I had a female to name as best because well I’m a female And want to rep my girls but every time we’ve had one of the female servers they have messed up our orders or have been no where to be seen after taking our orders and never check up on anything so no one to name their. This chilis is our spot whoever the manager is here is doing an awesome job even when we Come on holidays we’ve had good service (guys for real download the app and get in line while on the way here and literally you will never have to wait in line for a table so seriously DOWNLOAD THE APP) …surprisingly they have great steak here it’s one of my bfs favorite things to order and use to have to go to wood ranch for a good steak but now we can go closer to home… so if you want good service (see servers to choose above haha) and great food come to this chilis I found the one on Katella to be disappointing
Favorite menu items
10 oz steak — always full of flavor
Burger bites — more flavor than the bigger burgers sometimes
Tacos — go when they have the taco deals
Baby back ribs –a hit or miss I really think it depends on the cook sometimes they are
and other times just dry
Chicken salads — all very good and fresh and crisp
Appetizers
Chips and guacamole-can’t go wrong
Loaded buffalo wings — bf orders them every time and falls in love Everytime haha
Fried pickles — need I say more haha

I visited this location with a friend today and didn’t even stay to eat. We were barely even greeted at the door by the host. He then awkwardly noticed us and said the wait would be 15 minutes. I was fine with that but noticed there was seating at the bar, so I told him we were going to sit there instead.
We sat down at a dirty table at the bar. I really didn’t mind because I figured we would have time to look over the menu. 10 minutes passed and we weren’t even greeted, acknowledged, or offered a drink. I saw it was busy so I let it go. Then 10 more minutes passed and nothing. I’m still sitting at a dirty table without even a glass of water. At this point I was going to flag down a server but the minute I made eye contact with someone they quickly turned and walked away. That’s when we decided to leave.
I get it, it’s Saturday, it’s crazy busy, and you’re short staffed. But the only thing you really need to do is come up to me and let me know that. It’s as simple as saying «We are really busy right now but I’ll be with you in a moment.» I’ve worked in the service industry before and I know how it goes. Don’t even offer me a drink, but at least acknowledge my existence.
To make a long story short: I won’t be back.

Still when I come here they have excellent service.
I got the new onions rings that they have and it’s pretty good but Nothing like their Texas cheese fries.
I been coming once a week now for there 2 for 20 deal. I love getting their sirloin steak with veggies.
I also have tried there mango chicken it’s pretty tasty and I love the little mangoes they put on the chicken.
Mmmm.

Love Chili’s! It’s our go to place after a long day. Many drink selections and great appetizers. My hubby and I always get the 2 for $ 20. Comes with appetizers (get the onion rings!) and 2 entrees. If you go during happy hour, chips and salsa are free! I always get the original chicken crispers. definitely the best place for chicken tenders. They are battered and deep fried.. yummy! This place is usually never busy so you get your food pretty quickly!