Orchard Supply Hardware

I work in the city and decided to stop in for an item. I usually go to another competitor, but I will be coming here instead from now on. The employees are friendly, helpful and POLITE. I must have been asked by three different employees if they could help me! I never get that at the competitor, which I will not name! I was very impressed. The store is clean and beautiful. There merchandise in the patio furniture area was very quality looking.

Absolutely beautiful!!! Very neat store and helpful staff. We were greeted several times and asked if we needed assistance. I loved the hospitality and will definitely be back. The prices are in line for the quality of the items.

Disappointed by sales person trying to sell me solar panels while I was shopping for plants. I dislike solicitation and it’s discouraging when someone asking me how I’m doing today is really just trying to sell me something. Then I have to nicely tell them I’m not interested, but really want to tell her to gtfo, and now I feel like a terrible person, when really I’m way nicer than most people.

What friendly and helpful staff! David in the paint department was great helping us pick paint colors and getting samples, as well as handing out some much needed advice. The store is clean and not crowded. Check the prices though because they are kinda pricey on some things.

The Buena Park location was a big disappointment today. We wanted mulch/​bark and sea lavender statice. A sales associate came up and asked us which mulch/​bark we’d like and we couldn’t remember which we got last time so he directed us to customer service to look up a receipt. After waiting in line and finally getting up to the cashier, she says «we don’t do that, I don’t know why he told you that». This was at 11:45 am ³⁄₂₉. Frustrated, I went back out to the garden center to grab a cart and continue shopping and they had locked the gate! It’s the middle of the day. People are shopping! We parked by the garden center entrance to easily exit not go all the way inside to check out and then go all the way back to our car in front of the garden center. It was inconvenient, they were unhelpful, and we left immediately. We are at Home Depot now. The gate to the garden center is open as it should be and someone asked us right away if we needed help. I’m unsubscribing to Orchard until the Buena Park store learns how to run a business and make it convenient for shoppers spending money.

First of all, this is a beautiful store. I believe this location used to be an Albertsons? Also this place has been open since late last year. I came here last month for their grand celebration. Strange right? 3 months later for a grand opening but I don’t think enough people are aware of this location. It can be kind of hidden when traveling east on Orangethorpe just passing the Buena Park Mall.
As to the store size and choices, I think it’s the perfect size. It’s big enough you can stroll around without having it feel like you’re at Home Depot or Lowes. They have pretty much everything. There’s a self serve key machine when you walk in. There’s usually coupons too when you look at the ads or mailers when you purchase a set amount. If you join their club, Club Osh, you also get points for every dollar spent.
I really like the patio furniture and the nursery area. I haven’t tried but I believe they help you replant in the planters from a previous ad.
Price wise, it’s not the cheapest nor the most expensive. But when coupled with the coupons, it’s not bad pricing on the stuff you need and again the shopping experience was quite nice. Highly recommended if you live in the area.

So my potted plants have recently been looking like they need some TLC and my first instinct was to go to Home Depot. After going there and not really finding much, I went to Orchard and I’m so glad I did! Their store is much more welcoming than Home Depot because it’s a lot smaller and the items seem more well curated. They have tons of cute stuff! Also the staff inside the nursery area is so sweet. I believe David helped me find some pots and soil for my plants. He also had a ton of helpful advice about repotting my plants. Thank you for all your help David! I will definitely return :)

Just got to hang out at Orchard in Blenna Park for the first time. I was greeted upon entry multiple times it felt like home very courteous people. I purchased my first plant not knowing what I was buying when the gentleman by the name of David help me out and spent about a good 15 to 20 minutes explaining everything that I ever needed to know about the plants. Highly recommend orchard over Home Depot.

Whoa! I’m blown away by the variety of items offered in this hardware store. This was my first time here or at any Orchard Supply Hardware. I came in because I was needing some o-​rings and Unilocal said this was the closest hardware store to me.
Upon initial inspection, there were very few cars and lots of shopping cards in the parking lot corral. The exterior was very clean and organized. Not overly cluttered like my other hardware options.
When I walked it, I was instantly greeted by a customer service representative. It was obvious she was posted by the door for this purpose, but it was still a nice touch. Walking around the aisles were clean, organized, and there’s lots of signage. I was surprised by the variety of items offered. Hardware, plumbing, garden, and even things like kitchen — among others!
Check out was easy and fast and friendly.

Orchard supplies is so much better than Home Depot, Lowe’s & Ace Hardware. Here is why: I went to this location just seeing it on my way home. Thought I’d check it out. I had a list of items to get at Lowe’s. I recently bought an old home and had many trips to Hd, Lowe’s & Ah. (Business above) when I walked into Orchard there was someone greeting me asking if they could help me. I said thank you and I’d let her know. I still wanted to check this store out for my self. As I was looking at supplies for my home store employees would come up and ask if I was finding everything ok. One man I think his name was Tom he was amazing and thought me so much about fixing my toilet that has been running. Another great man helped me when I asked about mulch and he took it a step further and and where I was putting this at my home and showed me how to replant succulents after asking questions and finding out that was my project. Everyone in the whole store was so nice, knowledgeable, friendly and helpful. They ask the right questions to help you as the customer with the right products. I ended up getting everything from my list and more. Orchard supplies is further than the other store to my new home but I will for sure drive further to Orchard because they are so helpful at this store.

I absolutely love the customer service! I went in today for duct tape for a dryer, and right as I walked in, I was genuinely greeted by 3 gentleman standing inside the automatic door. I asked them for the tape I was looking for and he said follow me, I did. He looked in the front of the store, and the brand I was looking for wasn’t there, so he said I know another spot, follow me. I said sure, let’s go. As I followed him to the back of the store, a Hardware store, I would not have thought of clothes in this type of store, but they did. They had Carhart clothing, such as; jackets, pants, shirts, etc. We kept walking and he said were close to the tape, I was like OK. He was able to find the Pro Duct Tape for the Dryer Vent that I was looking for! I really enjoyed the care for customers, and the friendly workers. Keep up the hard work, and I will be back!

I have to say this site is a store that offers you quality, quantity, and service for all that you need based upon what you want and when you want it.
When walking into Orchard, there is always an employee who will say «hi» and ask what you are looking for. When you respond, they will either let you know or contact another store member to provide input and help. Each time I have been there when I needed something or wanted to know how to use the item, an employee would help me in every way. They will walk you to your destination and provide insight about the product. I had purchased an outdoor heater and was having trouble learning how to light it. I called the store and they sent two employees to my home who gave and showed me how to set the lighting and the heating.
The store is truly a magnificent site to behold. Every row is categorized for the various hardware supplies and sources. While Home Depot looks like a warehouse, Orchard is store with an outstanding environment. It is decorative, visible, and resourceful in every manner! Again, the diversity of items (from hardware and decoration to food and clothing) makes it a very practical site to behold! Also, becoming a member of Orchard, you can receive discounts on the products being purchased. A real resource!
Bottomline: Orchard is a great hardware shopping location in every way, shape and form!

Just left the place. Brand new store, clean, stocked shelves, nice background music and not crowded on December 22^nd! Place was redone and former blighted Rite Aide and Grocery Store.
I was excited that a new business was put in across the street from BP mall /​WalMart. And excited to shop for new shelves for my condo. Saw many neat products throughout the store, from Xmas decorations, to LED lighting, camping gear, you name it!
However, upon arrival no one greeted me or offered any assistance despite me walking by the front lanes and several other employees throughout the store.
As a matter of fact, another customer greeted me because she was curious to know what kind of a project I was working on and she was looking at the same wooden shelves I was.
Not sure what happened here? Is your staff not on board with your customer service program? Or is management dropping the ball. Hello this is Christmas which is a very important time for retail!
To their credit it was after 10minutes I finally overheard an employee welcome a customer near the entrance. And towards the back, I did see an employee speaking with a «guest» who was in a wheelchair.
Other than that I clearly walked pass 6 employees and no one asked me if I needed help. The store was not busy perhaps complacency because of slow business. Also no smiles on employee faces.
Hope my next visit is better-​CEO Barron AV, Resident Home Owner’s Association Advisor, former Target Stores Dept Mgr.
Lowe’s here I come…
Warm Wishes
Mark

I’d like to say welcome to the neighborhood orchard Buena Park with customers and residents of the neighborhood I thoroughly enjoyed watching the building go up and finally seeing you guys open I came into the store the other night looking around it was greeted by a gentleman by the name of Jeff said he was the lead manager for electrical plumbing and tools the way he run around and took care of matters that he was called upon and come back and check on me to make sure that I got what I needed when I was there I greatly appreciate it great customer service very friendly the whole environment is very friendly let’s just give a shout out and say welcome again to the neighborhood and we will thoroughly thoroughly enjoyed having you here keep up the good work and may all the employees enjoy the job and take it one day at a time

Christmas Tree Lot: The guy working at the lot was very nice and attentive (wink, wink) ;)…the lot was small and had a small selection of trees to choose from. However, their trees are very fresh and pretty. We got a 6 – 7 ft Noble Fir and it was $ 46.99. The place we usually go to has them for $ 49.99, so we saved a few bucks. I didn’t have time to visit the rest of the store so I can’t say much about that. But this is my new Christmas tree spot from now on.