ABC Hardware Rental Special Events

Unprofessional communication with customers…
I witnessed someone bring back a rental tent and his (the customer’s) staff didn’t fold it so it could be given as it was received initially. CLEARLY the customer was in the wrong but instead of someone saying calmly, «hey this isn’t being returned as agreed upon, we’re going to have to charge you» two different people came out & spoke/​yelled in EXTREMELY disrespectful tones.
He was trying to ask what he could do to fix the problem & they continued to be unprofessional & rude. I’m sure it was degrading for that person & he took it a hell of a lot better than I EVER would have.
*Note to the staff — it’s not what you say it’s HOW you say it. Do better.

This place is alright. I was renting some bistro tables for an event and was hoping that they could deliver them, but they were not able to be specific with delivery times (which cost $ 75 for a round trip) unless I paid $ 150 for a specific time-​point of drop off. Having their staff member simply tell me that «they would drop it off sometime» is a little too lax when you’re planning an event and you want to make sure that everything goes smoothly and on time.
I rented the bistro tables anyway and borrowed a truck from a dear friend to pick them up. They didn’t have all the same sizes of table available, but I took what I could get. It cost around $ 70 for 7 tables. Load-​in was a little stressful since the employees looked at me like I didn’t know what I was doing when I parked my truck to the load in zone, effectively blocking someone else in. Okay, yes… I didn’t know what I was doing and I was pretty stressed out but a simple understanding smile would have been appreciated. I don’t know how to drive this thing!
I’d probably use them again if I had to, but there’s definitely some improvements that could be made on the customer service side of things. You gotta understand that people on the other end are planning events and are stressed. Your job needs be to ease their stress, not add to it!

This is our «go-​to» rental place for tents, chairs, tables. They have a great package — $ 99 for a one day rental of a 20×20 tent, 3 tables, and 12 chairs. An extra $ 1/​chair beyond the 12. This rate requires your own pick up and set up though. I love that they give you the option to save money by letting you do the work. It was a little frustrating putting up the tent for our first time. But, now that we have done it once — it would be easier to do in the future. They opened at 9am on a Sunday and we got there right before 9 to pick up the tent, but it took over an hour because there was 10 people ahead of us and they needed to clean the tent from the user the day before. Understandable, but we had hoped to do a quick pick up and have it set up before we had to head to church for the baptism at noon. So be prepared for a possible wait if you show up first thing in the morning.
They are more than just a rental place — they have hardware too. I never used it, but have received good reviews from people who have. They also sell the cotton candy floss sugar, which is hard to find. My mom has a cotton candy machine, so this is our place to buy the sugar for it.