Basil Ford Inc

The good: got a decent deal for a trade-​in for a used vehicle upgrade in September, 2015. Received fair financing for the exchange.
The bad: now *2* unpleasant encounters with the Service Department:
1. When I accidentally left my EZ-​Pass in my former vehicle, they instead decided to throw it in the garbage can rather than give me a simple phone call (or e-​mail, or text, or…) to come and pick it up. The serviceman, who looked like a Caucasian version of «The Grinch», looked bewildered, perplexed, and confused when I suggested the same to him directly. («Customer Service? What’s that??»)
2. They scheduled me for warranty service (January, 2016) that they were not able to perform themselves. They knew the make and model of my vehicle, but scheduled the appointment anyway. More confusion and bewilderment when I arrived at my scheduled time. No apology was issued; no remorse was felt. Only one thing was accomplished on this day: incompetence/​laziness completely wasted my time.
There won’t be a third unpleasant encounter with this outfit, as I have hereby and enthusiastically «said goodbye» to Basil Ford.

Great service dept, friendly and fast never to long of a wait. I like the window that looks into the shop

My transaction was just plain ragedy. The sale man was good but the business practices of basil are lazy. They are supposed to complete the 101 point inspection I don’t believe that was done. I asked 7 times for the results, another sales man distracted me and I left without it. They also talk about same day delivery. My car was not ready when promised because they didn’t want to spend $ 150 to prepare it if I wasn’t sure even though I called right back and said I was sure. When they decided it would be ready I expressed my tight time constraints on that day and I still had to wait almost an hour. I asked about my first oil change and was told there would be a sticker in the window. I asked if the car would be reset so it can tell me, I was told no because that is not as accurate as the sticker. Ok I get the car home no sticker. I checked this morning none of the fluids were topped off and there was no oil change. I spent almost $ 30k for a car and you can’t add windshield wiper fluid? I just spoke with the sales manager and he said that complete opposite of what I was told and what is listed on the website about oil changes and inspections. The more I deal with these people the more I disrespect them and their business. If you go there keep in mind it’s like going to Walmart no service and you are going to get what you need for the cheaper price.

I’m confused.
I was constant contact with a rep (Matt) for a few days about a car that I found in stock via the on-​line inventory system. I showed up to my appointment, and I was introduced to a salesman that couldn’t find the car or anything similar to experience the features that I was interested in testing.
And so, I was instead given a car to test drive that didn’t resemble anything that I had asked to see. The salesman sat in the backseat and didn’t say a word about the car. Nothing about the gas mileage or any of the selling points you’d expect to hear. Upon getting back to the dealership, I’m the one that had to ask to pop the trunk open to see the space.
In the end, I decided to leave because nobody gave me anything to seriously consider buying. No alternative vehicles in the same price range or style were offered to test drive when the one I saw online couldn’t be located. The salesman was just so unenthusiastic.

I have purchased 3 cars here and regularly use their service with no problems. Everyone is professional and, yes, sales people will try to sell options. That’s where the money is and every company does it. When buying a car, know your price and details. All dealers can sell for a good price but it’s the service after the sale and Basil has been good for me

Not sure how buying and caring for a car should go but I have not enjoyed any of the customer service I’ve gotten here.
(Actually there was one good moment where the customer service rep emailed me while i was out of the country to confirm a fix)
Today I was told an hour I’ve been here for over 2 and looks to be another 30 – 60. While rotating tires (that they put on last and that i bought here) they broke my lugnuts. So i have to pay 50 in extra charges.
I am not satisfied and today isn’t the first dissapointing encounter.
This starts with me buying a car here and told I have 4 new tires 6 months later I found out I actually only had 2 new tires. This is pretty much how it goes and part for the course.
I also got bad wipers, and when I got my oil changed they disregarded checking my other fluids. 1 week later I go to use my wioer fluid and have none.
Today he tried to upsell me on some bullshit fuel injector cleaner and when I called him on it he acknowledged it.
I want to have a car get it serviced and not deal with extra bs. Don’t upsell. Don’t lie. You should be trustworthy.
Next time I look for a car it won’t be here. I recommended my sister buy a car here but that was the last one.
Uodate they just comped my lugnuts [for an different reason I didnt complain] so i increased my 1 star to a 2 star.

We were approached quickly upon entering the dealership. We weren’t overwhelmed by salesmen and ours was very laid back and polite. He remembered our names without having to ask again, and remembered all our details and preferences. Our salesman was Marcus

The week before Thanksgiving my tire pressure indicator light came on and the bluetooth stopped working in my car at the same time. I was meant to be making an eight hour drive that weekend, so I wanted to get it checked out asap. Called the dealer that sold me my car and not only were they booked, they were rude. When I called Basil Ford they got me an appointment the following morning.
I was incredibly impressed with everyone I interacted with. I arrived very early in the morning, but everyone was pleasant and helpful. They needed the car for a few hours, so arranged a complimentary shuttle ride to and from work for me. The shuttle driver even offered to run through the Tim Hortons drive-​thru so I didn’t have to go without my morning coffee, which was really above and beyond.
Had to order a part for the bluetooth (a three-​to-​five day wait, super reasonable especially given the holiday), but they fixed the tire pressure and refilled my wiper fluid at no charge and sent me on my way confident that my car would hold up for the long drive.

I bought a new car one year ago. Since day one I’ve heard a strange noise in my engine when the car is off. I brought it to them & the guy told me that there is probably. Mouse running around in there. I have taken it there for an oil change which I had an apt for and I was there 2.5 hours. The noise was getting worse & I made an apt & dropped it off– after 5.5 hrs they said it was ready & explained that they submitted a request because they didn’t know what it was. I was very upset. I submitted a complaint & the manager said to drop it off for the weekend & he will give me a rental. I was pressed for time & I told him that I needed it to be ready so I can just go. When I got there, no one knew who I was or what I was talking about. Eventually TONY came down & I had a crappy car waiting for me– he told me I needed to sign for it, so as my hands were full of bags– we walked & the lady said she needed a CC, insurance, & license which I was never told to bring. I only had my license & she denied me of the car because I am under 25! I was so mad. The manager TONY didn’t say much & I explained how angry I was that a year later they cannot fix my car nor be competent enough to get their shit together. I carried all my bags back to my vehicle and he has not called me back with a solution in 5 days! Place is a joke !