Courtyard by Marriott Amherst/Buffalo

I am a gold member and travel weekly on a global scale. This is one of the worst Marriott properties I have unfortunately chosen this year. Staff at check in is rude and needs to be fired. Mgr could give a flying flip about your needs or concerns. I went through two rooms before I settled for a retro 70’s décor room with terrible air and room that needs to be air out for a month. The staff was pissy and making comments on every room change.
This is an old property that needs updating now. I would never stay here again. Stay at residence inn there in Amherst it’s updated and the staff is awesome.

I was here for a business trip and arrived very late on Tuesday night, after having dislocated my shoulder just a few hours prior and making the drive in. The individual at the front desk was very friendly and offered to have someone help me with my bags since I was in a sling, though I respectfully declined since I didn’t have much to carry.
The room was very clean and comfortable and I had everything I needed. I was supposed to stay an extra night, but my injury had me returning home a day early. However, I would have been happy staying another night and very comfortable doing so. If I have to do another overnight, which I 100% will have to, I already know this will be my go-​to in the area.

Had really great service here last weekend when we were in the area. Convenient location if you’ll be all over the place like we were. Pool area was nice, as was the courtyard itself. Staff was extremely nice and the room was spotless and in good repair. Check in/​out took about 5 minutes tops. Can’t really ask for more than that!

Great renovated lobby, rooms are nice a modern design. The only problem is the rooms overlook a vacant piece of land, and the hotel does not offer free breakfast. We picked this hotel because of proximity to Niagra Falls and Buffalo, so far so good.

2.5 stars
PROS:
Nice, standard rooms with comfy beds
Free wi-​fi — works great
Free parking in a huge lot
Starbucks in lobby
Clean gym stocked with fresh towels
Well maintained grounds
Remote area but convenient to most via a short drive
Free shuttle service available
CONS:
As sweet as the cleaning staff are, they don’t throw away the trash. WTF?!
We finally asked Kim up front to please have it removed, return hours later to find the bedroom trash (finally!!) removed and the bathroom trash still piled up… bathroom door wide open
Your access card (s) will constantly be deactivated
Do not park far from the front entrance, even if your room is steps away from the other entrances — you won’t be able to get in. The slim, taller girl (Lori?) will give you major attitude to re-​activate them
Short staffed. Front desk staff double up as Starbucks baristas. Of course, we had Lori (?). Didn’t bother washing her hands so we didn’t order breakfast as planned. Not worth asking even though it should be standard practice when dealing in hospitality.
No microwave or freezer in the room. Communal microwave in lobby.
Staff will freeze items for you.
Ok for a night or two — max, after that it becomes a bit of a nuisance.
Some reviewers noted a free breakfast — not so. Breakfast is an additional charge.

Love this place! Beautiful, comfortable room. Fun indoor pool and jacuzzi. Well-​outfitted fitness center. Convenient, friendly Bistro with yummy fare. Definitely recommend and will return.

Very nice property. The lobby and the rooms have been recently updated — great lobby with a nice bistro to order food or drinks. Free Wi-​Fi. Above average exercise room. Small pool, but clean. Refrigerator in room — rooms are very nice with a nice flat screen tv and a good selection of cable channels. Friendly staff, no issues or problems to repors. Good parking. Right adjacent to the freeway, but you have to drive about a mile or two to find a restaurant or shopping strip. I travel a lot and would not hesitate to stay here again. Very nice Courtyard!

Clean, modern and quiet room. Love the new lobby and fire pit in the courtyard!

5 stars for what it is… ok it’s a Marriott courtyard… so it’s on the lower end of Marriott hotel family. My husband travels ALOT (over 90 days in various Marriotts this year) so this review is based both of tourist (me) and business (my hubby).
Pros: very clean and modern lobby with computers And lounge areas.
Free wifi
Good location, next to highway making downtown buffalo about 15mins away. Niagara falls about 20 mins.
Very nice and helpful staff
Bistro on sight (hrs good for business but not running all day so have to leave hotel for lunch)
The rooms are a good size, and ours had a fridge. Noticed the suite has a decent size kitchen but was Across from elevators.
More than enough parking.
Small pool
Decent but small gym
Nice outside area with fire pit but next to highway which is background noise.
We kept do not disturb sign on most of week an never had a issue.
Cons:
Pool is a little small it’s occupancy is 14 people. My husband And I went for a swim an a grandmother and grandson was in the pool playing a throwing and dive game very little room so we went to hot tub.
It’s really meant for travelers so the families with kids was interesting because they were bored and some drifted about looking for things to do.
Gym is small 3 treadmills and another machine.

Recently renevated and great for a business traveler

I’m not sure what Marriott was thinking, building a hotel next to a highway on a vacant lot situated 2 miles away from the nearest restaurant. However, the incredible hotel staff was what really transformed this potentially disastrous stay into a surprisingly pleasant one. The main issue for me was the hotel’s remoteness from restaurants, since the lobby only sells Lean Cuisine. Fortunately, the front desk was kind enough to provide me with take-​out menus for several restaurants that deliver and that offer discounts for hotel guests. The room itself was clean, well-​maintained, and comfortable. The Wifi signal was strong and internet speeds fast in my room. The hotel also offered shuttle services starting at 5 AM to the airport or to other destinations like Walden Galleria. When you want to come back to the hotel, you just call them for pickup. I loved that the shuttle drivers were also the front desk people because it gave me a chance to get to know some of them. They are some of the nicest people I’ve met. During the morning, there is complementary continental breakfast with coffee and tea. Despite the inconvenience of having to order delivery or else take a $ 20 taxi ride to pick up food, I had a pleasant experience here. The rooms are comfortable, the shuttle service a boon, and the staff friendly and supportive.

Avoid if possible.
Pros
~Bell men, Registration staff are very courteous and friendly (above most I have encountered)
~Bed and pillows are comfortable
~I will give location for the price. beat near Niagara Falls prices and only 20 minute drive
Cons (currently renovating hotel)
~Parking is tight and you may have to park far from entrance
~Housekeeper knocking on doors at 8am to see if you have left (even with Do NOT disturb signs, almost walked in) Emailed Manager and he explained alot of people leave without checking out and forget to take sign down. I am not buying it, a simple «sorry I will work on that» would have done but he doesn’t see the issue in that by the tone in his email.
~No fridge in room
Would not choose to go here again

No complaints– nice service and love the extra sink. However, I’m used to seeing LCD televisions in Courtyards, and this place still has 24-​inches– boo– and the location is not exactly charming, it’s in a huge parking lot and intersected by two highways.