BJ’s Restaurant & Brewhouse

This location is smaller than I’m used to. Parking is in the structure next to the restaurant and it seemed like there wasn’t enough space even with what seemed like limited capacity in the restaurant. The staff is generally nice though.

Our family thought it we would give this BJs mostly for convenience of location for our daughter’s graduation dinner party of 11 people. Our ss what our graduate’s request. We ordered pizza, sandwiches, pasta. After ordering, we waiting well passed 1 hr before being served COLD pizza and sandwiches arrived. Two orders were still not ready, my lemon chicken (thin piece of chicken breast) and quinoa chicken. Im a diabetic and had to search my purse for sugar because I felt the start of a sugar low. The server Alex kept apologizing and checked kitchen several times. NO «manager» came to check our table and orders. He only appeared after I complained about the SLOW kitchen service and he being the manager was not making sure his customers were taken care of. He never offered any bread or something to eat while we waited so long for our food. In hindsight, if we had known it would take so long to get our meals, we should have ordered appetizers. Never did we expect to wait 1 hr 15mins after we put in our orders. He did offer to comp the 2 extra late meals, but this won’t resolve their internal problems.
Our server, Alexandra, was polite and kept apologizing for the slow kitchen. This was on a Thursday night at 8pm. I cannot imagine how chaotic weekends are. I suggest the kitchen be expanded into the 2^nd smaller unused bar area to improve service.
Only reason there are any stars is to give credit to our server Alex who tried her best under the circumstances of poor management.
We will not be returning to this location again. I hope other locations are not like this one

this review is LONG over due.
Me and my boyfriend visited earlier last month, we made a reservation and got in right away.
Awesomeee, we get seated in a pretty crappy section, right by their extra back door and a servers pos station.
Every other minute a busser, a server on a smoke break, or a customer being directed out by servers. So every 5 seconds the light was shining in on me and my boyfriend face and eyes, the constant door opening and shutting was getting pretty irritating because the light was in and out of our eyes every other second and it was actually getting pretty warm too. OH And the kicker was how loud that table was, the servers literally yelling at the pos station behind my head, the ridiculous noises coming from outside, and the overall noise of the restaurant. Ok whatever, not that big of a deal right?
My table was sticky, ok still not a big deal.
Our server was polite, and suggested us the queso dip, it came out DELICIOUSSS.
What wasn’t delicious was the fruit fly/​knat that was in it. Ok whatever. It happens. It’s a knat, it’s tiny it happens when doors get opened. We’ve all eaten worse. No big deal for me, and this queso dip is the bomb.
We get our I believe it was some sort of guacamole bacon or avocado bacon burger, it was pretty basic nothing special at all, and rather bland to be honest, patty did not seem seasoned with even salt or pepper.
We also had a meat lovers pizza of some sort, also again basic, on the greasy side, and the crust was on the rubbery spectrum of crust, and wasn’t delivered with any sort of utensil to actually cut the pizza just our butter knives and forks with our silverware, although servers were constantly behind me not one of them would stop talking to each other long enough to realize I’ve had my head turned waving my hand in their face asking for some sort of pizza cutter or anything really, that was more helpful to actually cut the pizza.
Once I was finally noticed they sent a server running to grab one she then sliced it for us.
Now desert, the whole reason we all come to BJS right! We now have another server a very awkward, timid server, we basically had to offer ourselves a menu to her, to choose our pizzookies!
We got a trio, they sounded amazing and I’ve eaten at a couple different BJS and have always had the best experiences with their pizzookies,
The only issue was that the cookie was barely luke warm at most on arrival. It reminded me of a sad microwaved Von’s cookie that lost any sort of the heat by the time they actually got it to the table.
Kinda bummed, considered still going back for desert again sometime. Until it hit about 10 PM and I felt uncomfortably sick to my stomach, my boyfriend was asleep and woke up around 12 AM feeling exactly the same, and now I’m sure we will NOT GO BACK to this location whatsoever and possibly the chain as a whole because of how bad this experience was, during, and after.
You would think with SEVERAL quality restaurants in the area and a couple opening with outstanding reputations, they would really amp up the service and standards.

The service here is the worst, particularly for take-​out orders. Literally every time I order something to-​go, some part of the order is either wrong, or one item has clearly been sitting out a lot longer than the rest, or both. Plus it takes forever every time. The servers seem to understand the order clearly when they take it, but somewhere along the line it goes to hell. I don’t know if it’s the servers, their ordering system, or the kitchen — probably a combination of all three — but it needs fixing. I’m seriously done with this location.
The food is usually good (albeit somewhat inconsistent) which is why I kept coming back, but after this last time round of chasing the right order while the rest of my food gets colder, I’ve had it.

3 hours from parking to leaving. Waist of time. Lots of excuses. «Problem with the computer, dodger game, short handed, busier than usual». Manager took over and was able to make it less than 4 hours! Thank you. Never again! Food not worth it. 2 tables left after being ignored. We should have gone to In and Out like they did.

We love the pizza here but the service is slower than a turtle running a race in peanut butter! Our waitress was not very friendly and hard to get ahold of. The best part of coming here is their infamous pizzokie. My personal favorite is the Oreo pizzokie, it’s a dessert lover’s dream!

I guess we went on a busy night. Service was slooow. Our waiter was a nice guy but you could tell he was way in over his head.
We ordered at 9 and our food didn’t come out until 9:50… ridiculous. I have never experienced this, I wanted to cry I was so hungry haha. While we were waiting our waiter didn’t even let us know the status of our food so we were just aimlessly waiting.
What makes it worse is that people who were sat way after us received their food before us. Infuriating! One of them was a large group too. they really need to work on their serving techniques here.
When it came out the food was good, not worth almost an hour wait though.
If you come here, don’t come at 9pm on a friday. Also, the Pazookis are a must. Best part of the whole night.

Everything I ordered is salty except the glass of waterthe ribs and steak is salty, the mash potato is salty too much cheese, the asparagus they’re over cook and they did not cut the top part, the clam chowder as well is too salty. The fish is salty and the shrimp too. This is my first time here and this will be my last time as well

Great dinner with family on Mother’s Day. the people were very much but nevertheless we got the place quickly. Everything was very tasty and the price given Sunday is quite acceptable. I recommend to all.

I was here about one week ago we came just to have some good dinner and to our surprise it was surprisingly on point.
I hadn’t been here in a while so I didn’t know what to expect. My fiancé got a bison burger, I on the other hand was craving clam chowder but for some reason I went with the bacon brisket burger which was delicious btw, I have not had such a good burger in so long.
We also got calamari has an appetizer because that’s always good and of course my boyfriend couldn’t say no to some good beers and a triple chocolate Pizookie.
Janice was really nice, great customer service.

Great place for a drink… their chilled Patron shots are like triple shots. And the selections of veers and occasional local featured beers is always refreshing. Usually don’t have a complaint about this place, which is why we return even after the mishap I’m about to explain.
Now… one of their downfalls is an obvious breakdown in the kitchen. For a family who does not eat beef, it was disheartening to be served clam chowder bowls with chili chunks in it, not once but TWICE in the same meal. Seems like some jack ass in the kitchen did not give enough thought to cross contaminating the soups, and after being told by the manager that he changed the entire clam chowder container, the replacement had chili beans in it too!
After pointing this out, I ordered a grilled cheese with shoestring fries and they attempted to charge me for the soup AS WELL AS the grilled cheese. Needless to say, a simple discussion with the waitress and she made sure all of it was removed from the bill.
It seems like over time, this place is starting to struggle with basic food prep errors, but still a great atmosphere overall. And despite some of their pitfalls, management usually goes out of their way to fix issues and make accommodations to show their apologies instead of it just being lip service.

I’ve been here several times & even at the Glendale location. Not sure why I haven’t written a review yet, but I really needed to after my last experience. We came here last Thursday after my brother’s pinning ceremony and figured this would be a quick and smart place to go and have a celebratory dinner.
We walked in with 7 of us. They just needed to set the table & had us seated right away. Our server was Jan & she took care of us entirely.
Everyone got their own thing, but I ordered the Lemon Thyme Chicken and the Spinach Stuffed Mushrooms. I always always always get the Spinach Stuffed Mushrooms when I’m here. It is so freakin’ good. Highly recommend!!!
My parents shared a rack of ribs with their side soups. My brother got the jambalaya. I’m not sure what the rest of our group ordered, but everyone was happy. No complaints. Everything was delicious. I tried some of my parents’ & brother’s order and everything was cooked & seasoned well.
Our server even offered a complimentary pazookie to my brother as we were there celebrating him as a new college graduate. How sweet & kind of her! It was such a special day for him, so I thought it was extremely thoughtful of her to do that for us without us even asking!!!
She took care of us from beginning to end & her section was full!!! I love a good server.
Good food. Good service. For our most recent experience here, 5 stars!

Its the second time i visit this location. The first time i ordered pizza i can’t remember if it was good or not. I went yesterday again and i ordered chicken alfredo and a lemonade. The chicken alfredo was so good! It’s a large portion i couldn’t finish it so the price of 15.95 is not bad at all. However the lemonade was not good at all. It was sour.
Service was very great very welcoming young lady and had no problem exchanging our cold food. Thank you!

If you ever happen to stop by this BJs location in Burbank… make sure you have SHANNON be your server. She’s Amazing!!! I’m a regular here, there’s never a day she’s not in a great mood; just makes the experience and vibe extra chill! Just remember this name SHANNON :)
She’s definitely a reason why we come to BJ’s and not the other local restaurants.
P. S. white choc pazzuci is the best!!!

After a day of rosebowl shopping and then ikea shopping it’s dinner time. Kids ordered chicken tenders and fresh fruit. I ordered chicken wrap which I have to say was YUMMY. Then to top it off had to have the hot and delicious cookie. Service was great. There really is g anything bad I could say about his place, just that it was quick to seat even being by freeway entrance. We will come back here since we shop a lot at IKEA Sorry a short review but it was yummy yummy

For whatever reason there’s valet. You can drive past them to get to the structure that is right next to where the valets park your car.
The wait on the weekend can be long. Overall the staff is decent and the food is on par with the other Bjs I’ve been to.
The past two times I’ve gone here they have either not accepted my phone number for the rewards points because «it’s a hassle», or told me I was good to go only for me to find later that the points weren’t added. Missing a couple of points isn’t usually a problem. But this happened to be when the bills were $ 160 and $ 250 respectively.
This is the only branch that has given me this much of a problem. I’d rather them tell me that they just don’t accept the rewards system so wouldn’t have to play «will they or won’t they».

My friend and I ordered the Mozzarela Sticks, Lemon Thyme Chicken, Fire Roasted Barbacoa Chicken, and of course, their pizookie trio (Monkey Bread, White Choco Macademia Nut, and Salted Caramel all with Vanilla Ice Cream).
The sticks were perfect, so stringy :) The Lemon Thyme Chicken might be my favorite dish. It’s healthy, great portion size, and great flavors. The pizookies were obviously amazing; a major reason I come here… just super sweet, especially the monkey bread. Gotta eat it fast before the ice cream melts!

BJ’s has really declined in their service and quality of their food.
On this particular visit, my dad ordered a steak to be well-​done and was shocked to see how raw the meat was (I posted a photo). At first, he tried to forget about it and dunk the pieces in some A1, but the texture was chewy and tasted bloody. So, as you can imagine, it was difficult to swallow.
I called to speak with a manager and I was surprised by the lack of reaction to my dad’s raging red steak. He tried to be reassuring by insisting that my dad was always welcome to have his meal sent back to the kitchen to be fixed. I explained to the manager that my father was a diabetic and couldn’t wait for the restaurant to get things right on their second, or perhaps, third try.
I didn’t appreciate the direction of our interaction. I felt as though the manager was simply shrugging off the incident as something that happens sometimes, instead of taking full accountability and apologizing on behalf of their error. Although I made it clear that there was no excuse for the raw steak, it still felt like taking it off the bill was pulling teeth for this guy, (though it should have been a no-​brainer).
It’s unbelievable what customer service has become. I feel like this restaurant needs to be more willing to take responsibility for their mishaps and not try to smooth things over by offering a free pizookie. You can’t buy a consumer’s loyalty with a hot cookie and vanilla bean ice cream, even if it does sound tempting.
Simply apologizing and not making excuses for your staff’s error would’ve sufficed. Speaking up about the quality of food being sub-​par shouldn’t be taken lightly. My parents don’t go out to eat much and they shouldn’t have to settle or wait forever for the staff to get it right.

Look it’s BJs (hayoh)… We all know what the food is like, it’s very typical. Nothing special but it is one of the better restaurants to go to for a game or meeting. What I love most about this specific location is the parking. You never have to worry about parking because you can always valet.
Like I mentioned, food is alright. I usually get the bbq salad or wings and they’ve always been good. But it’s nothing crazy to flip the table over from excitement. It’s alright — just alright!

Now the Pizookie disappoints me and that’s really the only reason I’d come here.
FOOD
Brussel sprouts (3 stars): Pretty good appetizer. The sauce goes well with it.
Chicken burger-​lettuce wrapped (2 stars): can you give me a smaller piece of chicken breast??? Seriously like 4 slices on there… ridiculous.
Mahi mahi with shrimp (3 stars): Fish was overcooked, tough on the outside. Shrimp were cooked well though. Flavors were good.
DESSERT
Pizookie (2 stars): Used to be so good! Now they put the thinnest cookie layer and most of it ends up getting burnt to the pan so you have to try and scrape it off! So disappointed! Before I had to ask for extra ice cream since they had more cookie, now I need way more cookie
SERVICE (3 stars)
Came on a Saturday night and they took our party of 7 in about 10 minutes. Our waiter was really nice but it took FOREVER for the food to come out!
ATMOSPHERE
Lots of room and tables, good place to go if you’re going to watch a game.
PARKING
Self parking if you go up the steep hill to park on the top of the parking garage. Otherwise they have valet.