Burien Oil Change Express

The place has a new owner employing incompetent family! They drained my tranny instead of my oil. And let me drive away! Some regular employees still work there, until they go under. Nothing like going for an oil change and now looking for a lawyer and a new transmission.

I have been coming in here for years. Then I went about 2-​years without going in due to free oil changes by the dealer.
What a surprise. Looks like new management and employees.
Didn’t think they had the filter, because «we don’t usually have filters for German cars». My car is not a German car ?
Couldn’t figure out the engine size, even though it is part of the model.
Once they were finished, couldn’t figure out how to start the car so they could move it out of the way.

dishonest is the word I use to describe this business. I had been coming here for a lot of years and although not the most professional operation was happy with the service with the old manager that passed away. 2 weeks ago I went in to have oil added and they broke my dipstick handle, the manager took my information and promised they would take care of it. Since then I have called twice and was told they would contact me and nothing has happened even though I have gone out of my way to get the dipstick removed without taking it into a shop which is exactly what I’m doing today at what will probably end up being my expense unless they decide to do the right thing but even if they do as it turns out they do not do what they say they will do. it is just an oil change place but beware if they do anykind of damage to your vehicle they will say one thing and do something completely different.

I’ve been coming here for about 3 year’s. Have a car collection and used them a Lot. Went on there today with my Porche Boxter and he checked and didn’t have the filter. Jokingly I said let’s do it. Order it up. He said it will probably take a week. So I still trying to be funny said put a rush on it. To which he tells me I’M THE MANAGER GET THE PIECE OF SHIT OUT OF HERE! And walked off. Really?!? Be calling the corporate office as soon as jiffy lube gets done with my oil change. And the had to order the filter too. It will be here in 5 minutes. My new spot.

First off I’ve been coming here for years. I’ve always had great service. Never once have they tried to upsell me on anything. They are very honest and will explain everything they are doing if you ask. Jiffy lube tries to sell you an air filter every time you come into the shop. These guys look at it and tell you the truth… its fine. All around great service. Its also pretty fast, I usually stop in on my lunch break and I’m out with plenty of time to grab some lunch!

I’ve taken my cars here for years. Always been an honest establishment with good service and the best prices. I know recently that Andrew, the former owner/​manager, died and people thought it might affect service. It hasn’t. They’re still first rate. These guys deserve your business because they are honest. That’s something I can’t say about some other businesses in the area. Maybe they don’t wear uniforms here but they do take care of you.

This place had no reviews, but I went anyway and I’m glad I did. The service was exceptionally friendly and fast. The prices were listed on the wall and they didn’t try to upsell me at all. They offered advice for future maintenance that I might consider down the road, which I appreciated.