Mud Bay

My standard poodle and her persnickety eating habits/​food sensitivity has brought me to Mud Bay for the first time. Unfortunately for me I have had to make at least five trips to this location in the last two weeks and lemmetellyouwhat, the customer service is simply outstanding. I have interacted with at LEAST six, maybe even seven, different employees at all times of the day and every single one is top shelf. Earnest, well-​trained, friendly, knowledgeable, personable and on. I was, as is everyone I noticed, warmly greeted each time I entered and even though I have been a bit of a drama queen it has not changed their enthusiasm each time they see me and my high maintenance pooch. Their prices are totally competitive and I encourage you to support this business if you can. These folks are doing it right.

Mud Bay is as good as it gets! We need a fairly special food for our dog as she gets too ‘fluffy’ easily. She weighed 90 has now dropped to 60 and Fat Dog seems to sort of auto adjust. There are now several places I can get it but I’ve taken home moths from other places… never from Mud Bay.

Mud Bay has entered my world over the past year and a half and has grown on me. Initially, I felt as if I was betraying Petco (my other fave pet place) but I have come to realize that this is MY DOG’S favorite store. Everything my Labrador Retriever loves is found at Mud Bay. The best thing about Mud Bay, for me, is that you can find the exact same thing at each location.
Entering Mud Bay is like entering Whole Foods for your animal. If you need a specialized type of food or treat, Mud Bay is your place. As I was raising my dog from 15-​weeks, I did a lot of reading about types of foods that would meet her needs.
During my trip to Burien’s Mud Bay, I took my dog, Poppy, into the store with me in search of a dog backpack. There was another friendly dog there and the employees gathered around to enjoy watching the two dogs play with one another. One employee asked if he could take pictures of my dog and went so far as to sit on the floor to play with Poppy!
When it came time to choose Poppy’s backpack, I was pleased the staff allowed me to try multiple sizes on her.
Although Mud Bay didn’t have a specific treat product that I purchase for her at another store, they were able to make recommendations that suited Poppy’s dietary needs.
The Burien location is taking care of business the right way and I’m happy to continue my patronage.

This store is my ultimate favorite due to sales people like Alex! He went above and beyond helping me in bind. I will continue to only shop at this Mud Bay location due to helpful and pleasant people like him!

I had a really great experience today that I would like to share; I called asking about dog flee treatments and the gentleman on the phone was very sweet and told me to come in and he would help me. I came in not knowing what products to use and I asked «Alex» for help and he showed me a couple different things and explained each product so I knew how to use it which I really liked because I felt really confident buying the products. I loved his happy attitude and willingness to help, at the check out stand he gave me a sample to help with my dogs skin and I really appreciated that. I love this place and I will always come back here. Thank you for helping me !!

Every time we go to Mudbay the staff is so friendly. Last time we were at the veterinarian we told her that Mojo would struggle when going to the bathroom and she told us to add more vegetables to his diet. We already give our dogs vegetables but decided that we should get something from Mudbay. We found a canned dog food that’s full of vegetables that’s perfect. After serving the regular turkey Sojos dog food I spoon-​fed some of the vegetable dog food to Mojo and he loved it and afterwards did not struggle. I also bought a natural mouthwash that I like a lot more than the green tea mouthwash I was buying before. Mudbay has a lot of natural and specialty items and the employees are really helpful.

It’s been a while since I’ve written a review. But I really feel that this mud bay deserves a shout out.
The folks here are definitely worth going back again. They’re so personable and helpful. We got 2 new pups and ran out of the food the old owners fed them. One of the associates went above and beyond to research what was in the original food since they didn’t have it in stores. He gave us a handful of similar sample foods and the pups did great! The pups loved them. My boyfriend went back the next day and got some more food plus some treats and the same associate remembered and mentioned «Oh the goldendoodles!» LOVED how he remembered :) it’s always our go to shop and it just gets better every time :)

Very nice store, good selection, reasonable prices and nice staff.
I will definitely be back.

This is our goto place for pet stuff in Burien. What stands out here is the friendliness of the staff here. They will acknowledge you when you enter the store and found it very personable and approachable. Another thing that really stood out to me is they will offer to carry your heavier stuff to your car and help you out. If you’re looking for a place for some pet stuff, this is a good choice just because of the service.

For a smaller store, they have a pretty wide selection of pet food, toys, and petcare products. The staff is always friendly and ready to assist. The prices are reasonable as you get what you pay for. In fact, the food that I usually buy here for one of my cats is cheaper than the food I buy at a major retail store for the other. If your pet is a picky eater, they may give you a few samples of dry food for your pet to try.

Staff, esspecially young man named Alex very friendly and helpful. He even gave me sam-​ples for my pit boxer. The only store that carries my dogs pill pocket greeny treats that she eats,. she has a condition and wont eat the other ones. fast checkout, huge selection all natural pet food for dogs cats birds and rodents such as rats hamsters hedgehogs and guniea pigs. open late. leashed dogs welcome.

I have visited several mud bay locations and they all go above and beyond for the happiness of the animal and the animals owner. I don’t think I’ve ever been to a pet store that cares so much and actually wants what’s best for pet and owner. I will never go to another pet store. Thank you mud bay for making my kitty happy!!!

The staff are great here and it’s easy for me to find what I need for kitty.
I usually come in about once a week to get a couple cans of wet food for my cat as a supplement to her grain-​free dry food and occasionally something else (cat grass, toy, covered litter box).
The staff are always helpful but happy to let you browse and I appreciate their generosity with samples when trying something new. I’m enjoy trying new foods here and the cat has liked most of them (as long as they aren’t fish).
The food is a little pricier but you get well-​trained staff and high quality products. Other products in their store are often comparable, I found a better covered litter box here cheaper than the big box store. I never get the feeling they’re trying to upsell me.

I love the staff here and at any Mud Bay i’ve ever been to. True animal loving folks, knowledgeable in pets and products as well as always willing to help and answer any questions you might have. Given they are pretty pricey compared to other pet stores but what you’re paying for is the extra quality in service and products.

So happy to find out they have duck food! Now I can get all my animals food on the same stop!
The staff always asks if need help.
Also have a great selection of animal toys and treats.

Really great place! Very helpful and friendly and gave me some coupons when I told them I was fostering a dog! They have great quality products and food selection!

Mud Bay is a great resource. Although the staff seems to come and go, everyone there has always been very helpful, super friendly and they know a lot about the products they sell. I’ve been coming here since they moved into the neighborhood and have always been satisfied – as have my dogs, who have always been welcome guests inside the store.

Coco gets royal treatment, because hello! That’s my lil boo. When I come to this store I Love that they don’t mind coco being leash-​less and runs crazy around the store! All the employees LOVE her! I think this place is a bit pricey, but I seriously treat coco like a princess, and since she has really bad allergies I want to make sure she can get the best, whole, natural foods.
Yay for the existence of mudbday and my high-​maintence princess! :)

I went here several times for my kitty, but I went in for my puppy recently. I said «she’s itchy and I dont think its fleas» They said «she might have wheat allergies» I knew I had step into doggy paradise! They had food with out wheat, and all sorts of all meat treats, (she loves the lamb lungs and pork hearts) Kinda pricey, but I wanted her to not rip her hair out, and it looks like its working. I am very happy with the knowledgable staff and they just love Ginger.