Neo Salon

So I love Steve, he’s an amazing hair dresser. but he doesn’t know balayage. I’ve been going for 8 years, and unfortunately I won’t be going back.

I absolutely love Neo Salon! First off, they serve complimentary snacks and drinks (including wine) while you get your hair done (score!), and they have the best stylists around! The atmosphere is warm and inviting, the receptionists are always so friendly and welcoming, and all of the stylists greet you! I get my hair done by Vicki and she is absolutely fabulous! She owns the salon with her husband and knows what she is doing.
Now, you might be curious how I found this place. Well… it was my boyfriend’s brother’s wedding day and I got my hair done by a local blow dry bar. The girl did a terrible job and I left in tears. Someone referred me to Neo (2 hours before the wedding!) so I walked in and asked if anyone could help me. Vicki pushed back her appointment 15 minutes to accommodate my horrible situation! They go above and beyond for their clients, and I am so appreciative. I will never go anywhere else.

Steve is brilliant, smart, beautiful inside and out, and an awesomely talented hair dresser.

I’ve been coming to Neo for almost two years now. My initial visit was at referral of a friend who was doing her apprenticeship there. She was working under the Master stylist/​owner, Vicky. It’s so much fun to watch and listen to the artistry and skill involved in a great haircut. I walked away feeling fabulous! My second visit was with Jen. She, too, was great! I also brought my daughter to her. Unfortunately, she soon decided to quit and spend time with her family. So I then went to Vicky. I really liked her, too. When I tried to make an appt with her (I had to reschedule), it got harder to find a common time so I took an appt with Steven. What a fortuitous event! I LOVE Steven! So talented and funny! I’m a repeat client. Please don’t decide to quit, Steven! Thanks for helping me find my home salon!

Vickie and Jose are truly the best!!! My husband, daughter and I have been going to them for more than 10 years.

I had my hair washed, cut & styled by Candy. She asked me all the right questions about length which is a MUST for me b/​c I love my length, but wanted some youthful layers & side bangs. She did a great job, wonderful service & a total delight to talk to! Beyond that I’m like a new person! Everyone is saying how healthy & modern my hair is compared to before. Thanks Neo-​Salon & super duper thanks to my stylist Candy.

I wish I listened to the low star reviews of Heather, but there were other people that loved her so I decided to give her a try. I called and the receptionist said they had an appointment for 4pm that day. Great! I was really sick of my hair and was excited to get in right away.
Heather and the receptionist were talking in the back room for way past 4pm so we had a late start. When I finally started getting my hair washed Heather kept saying how they were open on the weekends if next time I wanted schedule for another day. I think she was annoyed that I was there but the receptionist told me she had a slot that day so I took it.
Ok, ok, so It was now time for my cut! I was going short for me (above shoulder) and told her I was a little nervous because I’d had some not so great cuts in the past. She explained what she was going to do and went to work. When she was done she put product in my hair and made it curl up (I have naturally wavy hair but the product made it curl). It looked cute.
Then came the next day. After washing my hair I couldn’t believe the horrible job she did! It seriously looked like I had two different hair cuts on each side of my head!!! The left is super layered and choppy and the right is not. There were places she didn’t make even that was so noticeable I had to cut my own hair to make it even. This is by far the worst hair cut I’ve ever had. I’m now sporting a pony tail until my hair grows out and I can get a proper cut. Even in the pony tail I can tell the left is short because hair on my left falls right out of my pony tail! Sorry for such a long review but I wanted to share my whole story. Proceed with caution, maybe Heather does some great cuts but I would never recommend her to anyone.

Neo Salon is a great place. Welcoming atmosphere, professional staff, friendly and courteous. My hair dresser relocated here within the year and I am more than thrilled to visit her at Neo Salon. Parking is convenient… although make sure you have plenty of quarters (thanks Burlingame) if your appointment is over 2 hours. I recently saw Heather, while my hair dresser was on maternity leave, and she is more than wonderful. She took time with me to find out about me and my hair needs, routine, styling, before giving me a grand hair washing, color and trim. Thank you! All the hair dressers are skilled, Salon is a pleasant place to visit.

Steven Kelly has been doing my hair for about 10 years and he is very attentive and professional. And a blast to talk to.
Jen has also done my hair here. I definitely recommend them.

Katie delivered a great men’s haircut. One of those where it looked great without having to go home and reshape it.
Definitely a repeat.

I absolutely love love Heather! She’s been my hair stylist now for over a year or two and my hair looks good every time. She knows how to make your hair fit your face and tells you what would look good and what won’t.
My hair is thick and heavy and she always makes it seem light and voluminous which I love! Highly recommend!

5 stars to Jose and Vicki, the owners. I’ve been a client of Jose’s for close to 10 years now. (I’ve followed him around from different salons.) He’s a very proud and very hard working guy. Plus he and Vicki are serious pros when it comes to cutting hair!!! Keep up the great work, Jose & Vicki!!! You deserve the best and your salon rocks! The front desk gals/​guys are always super friendly. Plus they play good music. I can also vouch for the other stylists who work there like Steven and Heather; very professional. This salon offers superb customer service and I should know just from seeing/​hearing others who get their hair done here– that they are always very happy.

I love Jose. I followed him here from Stilo and went to him for about 4 or 5 years. He did the most beautiful color and highlights on my hair that I have ever experienced. Unfortunately, my budget changed and I have to go to someone within my budget and my hair has never looked the same. I dream of the day I can return to Jose. He is definitely worth every penny. Your hair color, highlights will look so wonderful you won’t believe it until you leave and go elsewhere. There is no one like him at least that I have found.
This is an update from my post. I saw a photo of how my hair looked when Jose was highlighting and coloring it and it looked so wonderful. So, in January, I returned. I have had him do my hair twice now and it is back to looking amazing again. I am so glad I returned. It is like home there.

Angela is a freaking genius. I have lived on the east coast for a year now, and this will be my second time going back to her since I moved away.
I’ll tell you a little story about how I first fell in love with her. My first time there: she was getting a feel for my hair before cutting it, when her fingers got snagged on some of my many, many snarls. Sorry, I said, I just moved and I lost my comb. Ah, she said, probably wondering why I only owned one hair detangling device, but she didn’t call me on it. When it came out a little later that I had moved/​lost my one comb more than a month before, I think she finally understood how lazy I am about my hair. A lesser stylist would probably have given me up as a lost cause, but she gave me, and has continued to give me, the most amazingly low-​maintenance, effortlessly beautiful haircuts for my straight and fine hair that I could ever ask for.
The salon itself is nice, too; clean, cozy, and friendly. I love this place, and wish I didn’t live quite so far away. My hair would look a lot better if I did.

Ok, so I have been going to Neo for a couple years and have never had a bad experience… except the constant threat of meter maids.
Today I had my hair colored by Heather for the first time. I knew I was taking a chance seeing as how I have a wedding that I’m in next week, and wanted it perfect.
Can i just say she did an AMAZING job! I have been blonde before but am brunette slowly trying to go back blonde. Not only did she exceed my expectations, but my hair feels great, which is not always the case when going blonde.
I have no idea what the issues the other people on here had with Heather, but as a stylist myself, I’m guessing they weren’t honest about the processes they had done prior to visiting her.
I would reccomend her to my closest friends and family, and I rarely reccomend anyone!
Well done Heather! I will never go to anyone else, and will follow you anywhere!

NEO Salon is the BEST in the Peninsula! Every stylist here is ABSOLUTELY AMAZING! They’re ALL so professional and friendly.
I’ve been coming to NEO since it opened (approx. 7 years). NEO is AWESOME! I see Eddie for my highlights, color and cut. I receive so many compliments for my hair all the time. Eddie is amazingly talented and is always professional yet fun and always prepared and on time. I love my hair whenever I walk out of NEO. Eddie truly spoils me. He also cuts my kids hair. NEO has great customer service. I can’t recommend it highly enough! And let’s us not forget… THEY ALL DO A MAGNIFICENT JOB! A bit pricey but worth it! You get what you pay for! I LOVE THIS PLACE! And I love you, Eddie! Thank you. thank you.thank you for spoiling me and making me look BEAUTIFUL!

I have had nothing but positive experiences at Neo over the past 2 years. I have easy hair, and don’t need a fancy cut, but Jen does a FANTASTIC job every time. The staff is excellent, and always makes me feel welcome. Steven cuts and colors my wife’s hair, and she looks HOT! Also, if Jen is not available Heather can also stand in and do a fine job.
My wife and I both highly recommend Neo.

This is a review for Heather. I have an appointment with another stylist today to attempt to fix the butchery she did to my hair. If you value your hair, DO NOT go to this woman.
In essence, I told her I just blow dry my hair, and wash and go. She took a razor to my hair and created so many uneven layers in a very short bob that I look like a freak. My hair normally is a little bit curly. I explained that to her. I now have hair sticking out in every direction plus some, at different lengths, in a style which does NOT fit my head at all.
I was crying when she was done, and she kept trying to tell me it was cute. Not that she would fix it, or do what I wanted, but that SHE thought it was cute.
I have had other people agree that it’s awful, and I am still crying. I hope they can save my hair today, without chopping off too much. Thanks Heather, I will not be back, and I hope no one else makes the same mistake. I should have listened to the other review about Heather on Unilocal

I’ll start with a firm warning — stay away, run, don’t get your hair colored here. I’ve been walking around in scarves for three days now. They destroyed my extremely healthy hair, it was a miserable experience with unnecessarily rude and ridiculously incompetent people. I’ve so far had to cut off five inches of my hair, and unless all the recommended conditioning and treatments work, I’ll have to cut the rest of it off to a very short style. Heather totally ruined my hair, healthy hair that took me more than six years to grow out. It’s gone. It’s destroyed, and it’s all due to Heather’s incompetence.
I’ll start with minor specifics — no greeting upon entry, a rude receptionist (not the Hispanic looking woman, but the tall skinny White girl), it was hot as a sauna and filled with smoke (which I was told was from the pressing irons and hair processes). The receptionist was so incredibly rude. Despite the despicable behavior of the receptionist, my main issue is with the utterly astounding incompetence of Heather.
I wish I knew Heather was the sister of the owner before she touched my hair, because the fact that she has a job given her incompetence can only be attributed to nepotism. All I wanted were some highlights. I’d never had them before, but when my hair was short, I had it professionally colored all the time without a problem. My hair is now /​WAS /​shoulder length, very healthy, curly, hair. Not frizzy or wavy, but bouncing when you walk curly and gorgeous.
She did two rounds of highlights. The first one was so subltle and discrete, they couldn’t be seen. She told me the lighting was bad, but if I stood outside with a mirror I could see them. I was disappointed and going to leave. The color was dark copper instead of red, they disappeared in my curls. Then she said she’d redo a partial around my face. This is where is goes from bad to horrible. She left me in the sink for a long time after rinsing me. I knew something was wrong, so I reached up and touched my wet hair… it came out in my hands. It felt like mushy spaghetti, the white/​yellow strands disintegrated in my hands. She tells me not to touch it. When she conditions and tones it, it will be fine, the hair will bond. It’s stronger when it’s dry, don’t touch it. I don’t believe her, but at this point, I have black and white/​yellow/​orange hair and don’t know what to do. She tones it and leaves me at the sink. I tell her my head is tingling, and she said, if it isn’t burning and tolerable, then it’s okay. I touch it again, and more white hair comes off in my hands. I go to the mirror — the toner didn’t hold. My hair is an assortment of sunset colors with black roots. I just sit there sobbing. It looked horrible, but the extent of the damage hadn’t sunk in yet. As I’m crying, the receptionist tells me not to be so mad (where she came from and why she is speaking to me — I don’t know). Heather actually thinks I’m stupid enough to let her touch my hair again. As Heather is looking at me with a scared and pathetic look on her face, the receptionist is telling me to calm down. Again, I don’t know why she is talking to me, and I tell her to stay out of it. I keep asking Heather if she realizes she destroyed my hair, that I’d have to cut off 6 years of healthy growth, that she ruined me… after a few minutes she quietly says something to the effect of, «they wont have to cut off all of it». The idiot receptionist actually tried to stop me to get me to pay. I just kept walking, crying all the way to my car, with a headful of orange and yellow wet hair that is shedding on my shirt.
I wake the next morning to a pillow full of broken hair that feels like straw. I called my stylist at Descend (thank God for Shannon) who was able to fit me in. She and Robert thought I might be over-​reacting until they actually saw my hair. It was in fact destroyed. It’s now five inches shorter, but thank God the color is normal. The curls have been destroyed, it now looks like an 80s perm with stiff, coarse, wavy scarecrow strands. It’s thin and feels stiff and disgusting. I’m trying to be patient for a few weeks and see how much softness I can get back with the recommended protein packs and super conditioning. But I feel like I need to cut it short to the Halley Berry type shortness it was 10 years ago. I can’t stand the feel of it. I wake up and it looks stiff and ugly. I used to wake up to soft curls that I didn’t have to do anything to. I’m wearing scarves and bandanas every day, and I don’t want to go out.
Heather not only decimated my hair, but she and the receptionist made a bad situation worse with their attitude and poor behavior and lack of professionalism. Don’t just pass them by, run and tell everyone to stay away. I wouldn’t wish this on my worst enemy — well, maybe the receptionist.

I’m excited to be an additional person to give this place a 5-​star review.
I needed an ASAP appointment for my interview the next day. I’d been growing out my hair for the last 6 months so my hair was pretty wack — there was no shape and the ends looked like the end of a broom.
The receptionist was super friendly and let me know that Christina had a cancellation and she could squeeze me in at 6 that afternoon. Later, when I was running late I called and she asked me, «Where are you right now?» I was thinking she was going to scold me for being late. but instead she was just giving me a heads up to avoid the pen exit — nice!
CHRISTINA — she is fabulous. This girl knows what she is doing and is easy to talk to. She did a great job! Usually I don’t like my hair thinned out too much because it looks «fobby» (or maybe I just had too many ad experiences in Asia) — but she did a great job. She layered my hair, thinned it out, and kept most of my length. I’m super lazy and hate having to blowdry or spend any time on my hair in the mornings… I love the cut!
I also love that this place is open late. They open a bit later in the morning and stay open past 7pm which is awesome. as it allows people who have full time jobs to get a haircut on a weekday after work. without having to take time off or leave work early.