AT&T

A rep from this store told me to my face that AT&T now requires the iPhone 6 be purchased with mobile protection pack «insurance» for $ 9.99/month. He said I can call and cancel anytime after I leave the store.
I confirmed today with a supervisor rep at AT&T (#611) that this is false. I received a credit on my bill for the trouble.

Outstanding customer service from both Erick (who led me through the ordering) and Charbel (who was there when I arrived to pick up the phone). Based on past experience, I had anticipated problems with porting my # from another carrier and with getting the info from old iphone to new iphone. Since I need to be available by phone 265÷24÷7 for work, I wanted to pick up my phone in-​store in order to have customer support available in case those problems recurred. It sounds like that’s not a typical request, but the staff made it happen. In fact, when I arrived to pick up the phone, there was indeed a problem porting the number, which they solved pretty quickly. An unanticipated problem was that new phone didn’t have the super-​latest software update on it yet, so the direct update from old phone to new in iTunes on my laptop wasn’t going to work. Charbel found a way to update the new phone’s software without chewing up all my data so I could then update in iTunes as I had planned before I left the store. Every credit and promotional discount explained to me by Erick the week before was applied exactly as I expected. They even put the screen protector on the phone for me so I wouldn’t have to wrassle with air bubbles and dust at home. I left happy with a device containing all my music and photos as well as all the apps I need for work and, most importantly, with only 2 – 3 min downtime where I could not receive calls or texts. Outstanding experience, even though it took 2h from start to finish. The staff were incredibly patient throughout.
Interestingly, during this 2h, a couple arrived asking for help with their daughter’s cell phone situation. Apparently her old phone’s serviced was turned off when a new phone was purchased for her, but the parents wouldn’t be able to get the new phone to her until she returned from school in 2 days’ time, so she was currently without phone service on the old device. The staff were unable to help that family, reinforcing how glad I was to have been able to confirm that everything was in working order before I finished the transaction.

I agree with Matt L. Dennis made my recent purchase the easiest, simplest, and most painless cell phone purchase.

So I wanted to buy an Iphone but the pain of switching carriers, the hassle, the agnozing plans, deals, salespeople… ughh my head hurt just thinking about it! So I called this store which happened to be close to my work and talked to a sales guy. Nice enough guy, answered my questions and told m to come in and ask for him. Name was Dennis. I went in that afternoon and he was right there, no wait, no line… showed me a plan, showed me the Iphone, suddenly, the clouds opened, the fog lifted, angels wept… it dawned on me. This was the easiest most satisfying cell phone buying experience I had ever had! It was unreal! I was in and out of the store in 40 minutes and was signed up, phone turned on the whole thing. Awesome and easy! So if you are looking to do this as well without hassle… pay a visit to this store and ask for Dennis! You may have a moment like this as well!