Walser Subaru

After 2 months of shopping for a car, my 5^th Subaru, I settled on a used vehicle at this dealership & tried to put a deposit on the one I wanted, since I live 4 hours aways and wouldn’t be in the area until almost 2 weeks later. They wouldn’t do it, even though I was willing to put non-​refundable earnest money down. I offered to change my plans, including time off and hotel reservations, to come earlier – and still: no. I’ve never run into this with a car dealership before & find it ridiculously off-​putting. If the car’s not there when I go, I will go to my 2^nd choice at a different dealership and would never ever consider buying a car at Walser. And I almost hope the car’s gone, because this inflexibility seems to be a very bad sign.

I’ve never been happier with the customer service in my life! Harry, Cory and Jeff all worked to ensure I had a car that I loved and I LOVE MY CAR! All I want to do is drive around in it because it is the best car ever! They were patient and gave me options. I never felt pressured to make a fast decision or buy the car at that second. As a woman this is extremely important to me. I wanted to to look and investigate the different options. Thanks to all of the help I received and the amazing service provided I will be a Walsar customer for life! I don’t know why anyone would go anywhere else!

Sad visit. They didn’t even try to make a sale. It’s funny as I have a 2010 Forster already and ready to pay cash. I truly recommend to anyone wanting a Subaru to go to Bloomington or Wayzata.

Great service department. Sean and Chris are great to work with. We have been coming here since shortly after they opened in the old store on Buck Hill Road and we have always been very appreciative of the excellent service.

The repair shop staff is very knowledgeable, friendly and patient. They explained things very well and took their time. Kudos to Derrick and Chris.
I think of myself as a «smart consumer», so when it comes to car repairs, i know that I should do it myself or go to a smaller car shop vs. a certified dealer. Wrong. After multiple shops and several hundred dollars worth of «fixing the problem». I buckled up and went to the pros at a local Subaru dealership. They identified the problem correctly the first time and fixed it right away.
So a lesson learned, don’t try to save on car maintenance at smaller repair shop. It’s not 1980s, today’s cars are incredibly complex pieces of machinery. Do it right the first time and it will save you cash and headaches in the long run! Essentially, you get your money’s worth at this place.

I bought a 2013 Outback here and am happy with the car. However, they wrote my name wrong on the forms so now my financing is in the wrong name and I keep getting junk mail in the wrong name so I know they sold my info. Also, the dealer maintenance costs are outrageous. I just had my outback in for routine maintenance and it cost me $ 470 for an oil change and a bunch of probably unnecessary checks and fluid/​filter things that were recommended. This is a 2013, not an old car.

Josh helped us as we were looking at the Outback for my girlfiend.
He was very patient and recommended that we go over to the Walser Honda dealer to compare the CRV back to back with the Outback. We actually went with the CRV, but Josh really helped us figure out what we want and they have incentive sharing so it didn’t hurt him we went with the CRV.

One of our kids is a salesman at a dealership and he did not have the kind of car we were looking for at his new car dealership, so he said to check some automotive websites and he would call on it for us. Well, the guy at Walser was «a jerk» to the salesman at our kids dealership, so he will be going to the next one on the list. That’s too bad… not the car part, but the fact that the guy trying to find us a car is being treated kinda rudely by Walser Subaru.
Since we live close to this dealership and far from our son’s, we thought it would be nice to get serviced by one of the Walser dealerships… but will stay away and look elsewhere. Rudeness is not ok on a personal or professional level.

I purchased an Impreza for $ 3,000 above value because they were not willing to negotiate. I was in need and didn’t have the time to do the research so that was my fault. The sales person said the manager was not there to discuss the price when I asked. I did like the free oil changes but every time I went in, they said I needed to spend at least $ 500.00 more.
I had an extended warranty and was also told my repair was not covered. They wanted me to pay for it. I had to call them back the next day, after my research, and inform them it is covered. What a Hassle. Otherwise, they could have collected from me and my warranty.
Then my check engine light went on 3+ times in one month and I fixed what they recommended everytime. Yet nothing seemed to fix it. The second time they called me and told me it was done. I went there to pick it up and as soon as I drove off their lot, my check engine light came back on again. I turned around and they said they would need it one more day. Now my warranty just expired. After the third time my check engine light on, I finally spoke to the general manager and he said there is nothing he can do, they replace and fix one thing at a time, and it’s like a puzzle until it is corrected. I took my last estimate and receipts to a mechanic from my church who said that none of it needed replacing. It was a different part. He also was concerned because the transmission dipstick was rusted together for years and could not be removed. I was told that Subaru could not have been checking the fluid. I have receipts the fluid levels were checked/​topped off over the last three years I owned it. I do not trust anything they say and it is not worth purchasing a car or getting repairs there! Especially if you are a woman. I like the Walser name and had great experiences with them prior to the Subaru in Burnsville. It’s too bad they are affiliated with this one. They are in business to take your money. Save yourself the trip and go somewhere else trustworthy. It’s not worth the free oil changes!

The staff either does not know their inventory or they were trying to force me to spend out of my budget. I contact the sales department to inquire about two listing on craigslist and made an appointment in the evening for test drives. When I arrive they could not locate the vehicles (even after I gave them the print outs) and I was to test a newer model. I found the two listing using their computer after they lost the print outs. Two of the salespersons could eventually tell me the vehicles were sold already (but can’t tell me when). They would go on to blame the ‘rookie’ salesperson who set the appointment with me. As for the listings on craigslist, apparently they don’t control those postings as well even if it was posted the day before.
I will never buy a car at Walser Subaru.

Having bought a few used cars before, I always dread having to go through the process. But, this place was fine. We worked with Harry, and he was super helpful and low-​pressure, yet an effective salesman. Walser folks don’t work on commission, and the price on the car is (supposedly) their lowest price, so there’s no haggling, which takes the fun out of it a little, but based on my research, their prices were very fair.
I will say, I’m glad I got pre-​approved for a loan before I went. I was told they get the best rates on loans, and they came back with a rate that was .7 more than what I was pre-​approved for. I mentioned this and asked a few questions, and after adding just a bit more to the down payment (which was reasonable) and re-​running some numbers, they got me a rate lower than what I was preapproved for. So, it certainly doesn’t hurt to press them on that stuff. I felt really good with everyone there, and if you’re in the market for a Subaru, these folks know their stuff and provide a nice experience.

Thank you Walser for my new Sub and the hubby’s too! I’m completely in love! My poor car decided to die on me and it was time for a new one. I went in with every intention on getting a Mazda, but it just didn’t feel right. So, I knew that Walser was also affiliated with Subaru. The Mazda guy offered to drive us up to the other dealership to take a look, so we said «sure! let’s go!» We went up to look at a used Impreza, but I fell in love with a 2010. They got me a great deal on a lease and before I knew it, my hubby decided to trade his in for the used one we went to look at. The staff was more than friendly (is it possible for customer service to be too good?!). They were not pushy and explained to me all of my options and even encouraged me to go home and sleep on it before deciding on the purchase, as I was very hesitant. I decided to do it and am so glad that I did. Their follow up is amazing and I could not be happier. I even got a bike with my purchase from Penn Cycle! Two sets of wheels?! Another amazing experience over there, but that is for another review. Walser was awesome and I was so glad to have such a great experience buying my car there. The fact that it is a non negotiating business and their salespeople do not work on commission, makes it much less stressful to walk out of there with what you want knowing that you got the same price the next guy would have. So far, I’m a very happy customer! Thank you!