Oakley Vault

At least I got a date shake!
Oakley Vault was an online store for Oakley that sold a ton of discounted Oakley products. The online site is closed and attempting to access it leads you to the
site that does have a link for sale items.
Since we were passing by this shop, I didn’t finish my online purchase and left the items in my check out cart. We stopped by here and they had almost identical items as the sale link, but this store cost more. I left and went next door to get a shake at Hadleys. That date shake was a winner.
Items were indeed higher here by as much as 25% compared to the Oakley page. They were identical items. I received no help at this store… no assistance whatsoever. When I got home I just went to my checkout box in
and finished my online order. Also,
had an after Christmas 25% off sale on various apparel, glasses and accessories. This shop did have a sale on the glasses and some select items.
I’ve always been an Oakley fan and easily spend over 1k a year religiously. I do miss
but still use the regular site plus the store in Irvine where I have never seen sale items listed full price. To each his own. but I have experienced better.

This is a nice store. It is not in the thick of the outlet mall, but on the East End. Why add that, because if your not a shopper type you can go in and ask the good staff and they will find you just what you need. They have always had sales when I have gone, often BOGO half off etc. I usually buy 2 pairs and want to get the style and lens needed. They do not have all the styles the retail stores do, but they have a lot.
We love the quick in and out without endless parking and other nightmares of outlet malls.

Nice outlet store, as usual per Oakley. The associate who helped me find my glasses was really knowledgeable. I lost a pair of Bat Wolf glasses last night. I described the lost pair and she found an identical replacement «prebuilt» pair, which saved me even more. She made it quick and easy, and I continued my trip.

Yahoo Danielle and Kevin. Thx for your awesome assistance. Outfitted the whole family!

I thought that Oakley Vault in Desert Hills Premium Outlets was indeed an OUTLET store, but it turns out, it is not.
We made a special trip to purchase a pair of sunglasses. When we saw that the prices are not discounted and questioned the clerk, the clerk smugly said «This is not an outlet store. This is a retail store like everywhere else». We were floored to hear this.
Despite the rude arrogant attitude by the clerk, we ended up purchasing a pair simply because we were already there. Oakley has no business in this «outlet» mall where customers make a special trip to find discounted items. We saw a couple of sale racks but you’d probably find them in other stores as well.

Hubby loves this store, and they have had some fantastic sales the last few times we’ve gone in. (e.g. bathing suits for $ 20, hats starting from $ 15, Angels/​Oakley gear from $ 10)
Great selection of sunglasses, too. I personally don’t wear Oakleys, so I can’t compare if there’s a difference in prices… but… everyone who works here is friendly and attentive.
There’s a fitting room in the back (left side) if you need to try on any apparel.

Can’t believe I just discovered this place, they have a lot of great stuff if you’re an Oakley lover like I am. I can spend a lot of money here, scary! I guess if I have a good day at the poker tables at Morongo next door, then Oakley will have a good day as well lol Service was attentive but not in your face, I like that. Thinking about going back already, I’m addicted.

Found some great deals on golf polos and had fun trying on glasses. Found a pair of Union Jack frogskins that I haven’t seen before. Good service too. Not too pushy, but always nearby when we needed help.
We will definitely be back next time we come to Cabazon.

By far the WORST retail experience I ever had. I actually left the store after being blatently insulted by the staff. I would not step foot in this store again, let alone buy a single thing. In and out… and never looking back.

Only once have I found a great deal here. Still, we pass by each time we drive by in the hopes of finding some terrific bargains. Oakley sunglasses make terrifc gifts, and they make quality sunglasses which last a long time.
This branch is located in the Cabazon Outlet not the Desert Hills Premium Outlet. You can see them right off the freeway.

I spent more time being annoyed by the pushy service than looking at clothes and sunglasses. Leave me alone, people!

Great service, very helpful with finding the right sunglasses for me! Thanks

Good deals on sunglasses. The attendant was helpful to tend to my needs.

They seem to always have a good deal on something cool. This is an Oakley store so expect to find expensive stuff discounted to sub-​expensive :)

Purchased two pairs of sunglasses from the Oakley Vault store at the Cabazon factory outlet store late in the afternoon on a Sunday drive back to San Diego from Palm Springs. One pair was a replacement for some Spike sunglasses that I thought I had lost; the other was a new pair for my bf.
I specifically asked if I could return the glasses to any Oakley Store or Vault if I found my original sunglasses. The sales rep told me that I could return them to any Oakley store within 30 days if they were in the same condition as when I purchased them. I finished the drive back to San Diego without using the glasses, as the sun had set by time we left the outlet mall. The next day I found my missing sunglasses in my work car.
Today, six days after purchasing the replacement sunglasses, I tried to return them to the Carlsbad location. The sales representative cleaned the sunglasses really well and repeatedly. The representative claimed to see a scratch, which neither myself or my bf could see even with her attempting to point it out. The Carlsbad store refused to process a return, and referred me to their toll free customer service number. I advised her that the sunglasses had never been worn, or even removed from the box. She claimed that most cashiers usually check all sunglasses for scratches at the register and in the presence of the customer. I told her that the representative at the Cabazon store did not do so, and that was probably because we had three different sales people help us over our hour of shopping in the store.
When I left the Carlsbad store, I dialed the customer service number. After waiting on hold for over half an hour, a representative came on and was less than helpful. Turns out that Oakley Store and Vaults are not actually part of the Oakley Company. The rep said that I should actually file a claim through their website rather than phone, but I went on their site to do so and the site refers me to call the toll free customer service number. WTF?
It is very disappointing that nobody at Oakley, or their stores and vault, wants to take ownership of the issue. I have bought six pair of sunglasses (each priced at $ 300 plus) over the last eight years, and will never be able to purchase another pair due to the lack of concern and customer service. Their policy may save them this sale, but they will never have any return sales from me.
I will be filing a claim for refund with my credit card issuer as I have not been able to resolve this issue with Oakley, and hope to recover the charge. I strongly advise anybody that purchases Oakley to be sure and have the sales representative clean and inspect them, and then inspect them yourself to ensure you are receiving a quality product that is free of defect and damage.
Update on ⁴⁄₅: The San Diego store processed the refund. The women working there saw a small scratch, but when I explained the story above story one of them said «They have been coming that way» and told the other representative to process the return. They even stated that they would contact the Cabazon store to remind them to check sunglasses before letting them leave the store with the purchasers. Five stars top to the San Diego store!

Great selection. super bargains on last seasons eye wear. super service!