Pizza Hut

It has pretty yummy food. I never stay and eat, just get it to go. But the pizza is always good, I really love pizzas with garlic sauce and I was impressed when it was on the menu! It would be nice if the pizzas weren’t so greasy. You about have to use a napkin to soak up all the grease before you can eat but I will have it again sometime maybe

Poor customer service. Ended up walking out be fore we ordered. Nobody greeted us when we walked in. The server said he was busy and would get to us AFTER he took care of his other customers. Off to Idaho Pizza.

Went online to order a pizza 4 delivery because they are on Unilocal 4 delivery and says they don’t deliver bad advertising and bad info on Unilocal as well.

So, this particular Pizza Hut location seems to have some decent waitstaff. There are some issues where staff can be a little too conversational. Under the right circumstances, that can be ok. Like, for example, there is only one customer in the dining area. I have, at one point, experienced a situation where one waitress would spend too much time chatting it up with another customer and neglecting other customers. I personally witnessed this situation prompting a rather sizable group of potential customers to leave. You cant please everyone, but usually the opportunity exists to first present a full experience before the customer can decide whether or not the experience warrants dissatisfaction.
My other issue is the product. I have been, in the past, a HUGE fan of Pizza Hut. I, a long time ago, used to work for this Pizza Hut location and I have worked at an additional location in the past. The quality of the pizza used to be exceptional, for a fast food chain. I have recently noticed that the quality has gone down considerably. In essence, quality has been sacrificed in favor of expediency. I think Pizza Hut will ultimately discover that this move will hurt them. You can always tell the difference between pizza dough that has been made fresh, daily (as I used to do when I previously worked for pizza hut) and the previously frozen dough disks that you can tell that they now use (yuck). If I wanted a frozen pizza, I would just go to Albertson’s and buy one.
I’m sorry, but these factors make me completely unwilling to return to this Pizza Hut location, let alone ANY Pizza Hut location. I’ll go spend a little more and get a pizza from Idaho Pizza Company (not only that, but support an Idaho company) or save a bunch of money by getting a great quality, fresh pizza from Papa Murphys.

Great customer service. Friendly waitress. Brought us free breadsticks because pizza took longer than she thought it should. The best pizza! (Note: this review was written ⁷⁄₂₀₁₂ but somehow it didn’t complete posting)

Customer service is always number 1 for me. If you have crappy customer service I get aggitated really quickly.
With that being said… my family went in about a week ago to get a pizza because my mom called in and said they did have the 10 dollar any pizza for dine in. Well it turns out it was for carry out only, after they realized their mistake they gave it to us anyways. They also let me get tomatos and croutons for my daughter even though I only had a one trip salad bar. Our sever was great as well. :)