The Cheesecake Factory

ok, just 3 stars??? have been here a few times and it has always been good, we had lunch recently, ate at the bar, the drinks were good (their specials) the bacon burger with a side green salad was great, wife had the greek salad (she ordered the beet salad but i think the noise at the bar caused some confusion) and the mini crab cakes (good and very good), service was fine by a very busy bartender even though it was not a full restaurant, décor was nice and outside seating was full… so we liked it all!!!

Came here with my friend on a Sunday afternoon for lunch. The place was pretty packed but everyone being given a table quicker than expected.
The food took forever to come! Waited for over 45 minutes. People beside us got tired of waiting and left, and some others were heard arguing with the manager for late service.
When we finally got our food after a constant ‘food will be out in 5 minutes’, my Evelyn’s favorite pasta was still raw and the food my friend ordered without mushroom had mushroom!
Had to send back my food (& cancelled that order) and picked out mushroom and ate it.
Overall the worst experience ever in The Cheesecake Factory. Never have I ever experienced such bad service or average food here.

I usually have a good experience at the Cheesecake Factory, but this particular location has horrible service. Won’t be coming back here.

Although my last visit over 2 years ago (15 or so years before that… hey. id written off chains. been Chef 25 years.and.I’m picky) was… I’ll just say not fun. no fault on the establishment whatsoever… the two things I could remember about Cheesecake Factory was thier cozy yet artistic furnishings and their amazing food! I honestly forgot what I had back then but during a staycation with my fiancée we decided to do lunch there as we where in the area.
What’s there NOT to say?
First off. of normally take pictures before I eat. yeah right… looked to good and it just didn’t last guys… sorry.
Awesome plate of Salmon with Shrimp Scampi and Mashed Potatoes with surprisingly PERFECTLY cooked Zucchini. the Queen had a huge Cobb Salad she couldn’t finish. the Egg Roll Sampler with assorted sauce app. damn…as I’m seriously typing right now, I could use some of those…
The place is clean in and out. wait staff move like machines… love it.
Our waitress Nancy has been… no lie one of the friendliest and attentive wait staff I’ve dealt with in the last several months… requested a Sunnyside up egg along with my meal?.. no worries… yes…if we are ever there again. I’m asking for her. she actually gets it. and does it with a huge smile! Hope you’re reading this CF… she really made that part of our day great. Salute Nancy!
Keep it up guys. we didn’t do dessert. have wedding outfits to get ready for…
But we’ll be back.

Absolutely wonderful experience dining in this establishment my fav is the Bang Bang Chicken and Shrimp

My friend and I went on Wednesday around 2p for lunch. Surprisingly it wasn’t busy then. The hostess was friendly and we only had to wait like 1 minute for seats.
Their menu has a wide selection of food. I ordered a cappuccino as it was cold that day (the cup was huge and it definitely warmed we up). We ordered crab wontons for appetizer and I was surprised it came in such a large portion size. Their breadsticks with butter was delicious (esp the brown bread). We ordered orange chicken and tomato basil pasta which were both delicious and worth the price as it came in huge portion.
Our waiter was friendly and checked in to see if everything was alright and constantly filled our glass with water. Our food came quickly and the presentation was great. Yes it’s quite expensive but judging from the size it’s worth it. I also suggest sharing food with your friends if you’re on a tight budget. We started to get full and didn’t get to order their famous cheesecake… But that’s something to look forward to in the future.
Also, my friend mentioned how the lighting is pretty dim here as it was difficult to take pics of our food or to even see the food. Overall, we had a great experience here and took the leftovers home which still tasted great after a couple days. :)

Perfect place to grab a bite after some shopping therapy at the mall.
The portions are generous, our waitress was wonderful. Food was delicious, nothing else to ask for. Too bad we didn’t have room for dessert :)
We’ll be back for sure.

A solid meeeeeeh. I remember coming here all the time few years back; I was younger and I used to love the place. Came here a couple weeks ago after hitting up the mall (like the good old days) and we decided to have dinner here. Waited a few minutes for a table, waited probably 10 minutes just to get water, and then another few minutes to place our order, and then another 15 or so minutes to get 6 pot stickers. Lame, since it wasn’t even that busy. The meal/​food was good, just not so much the service. Super rip off for the pot stickers, but I mean — what I get for ordering them, yah? Anyways, the meal was fine — the boy got spaghetti and meatballs and I got the skinnylicious ceaser salad. You can’t mess that up. Will probably be back during another mall trip. But won’t go out of my way for it.

Service was a bit slow, on a Wednesday where it was not packed. Multiple times we wondered where she went as we were ready to order or needed more water.
Appetizers were great – calamari, fried mac n cheese, and avocado spring rolls. Entrees on the other hand… mine was quite bland. It could have used more salt, pepper and spice. It was a shrimp and tomato angel hair dish. My cheesecake (white chocolate raspberry truffle) was great. I had a pretty terrible margarita as well.

I love the Cheesecake Factory and I’m very brand loyal but I am ALWAYS disappointed when I visit this location. I recommend going to the one in the Prudential Center if you can.
The workers here are very rude. There have been multiple occasions where the front desk hosts and hostesses are very unprofessional – i.e. not paying attention when I come up to the desk, not being friendly, turning me away saying they can’t help me when I forgot something on the table. I’ve also noticed that around the holiday times one worker was on her phone facetiming when she was sitting at a table to sell giftcards – this was very uninviting and very rude.
The servers are more friendly but just very slow usually, especially when they are packed. BUT the food is always standardized (because it’s a chain) and pretty good.

I think the Cheesecake Factory is best for apps and dranks and cheesecake. Each time I’ve gotten an entrée, it falls short. I got the basil shrimp pasta, and it was a little tasteless. I had to drown it a little in black pepper to taste good.
Apps were YUMMY! Fried mac and cheese balls, avocado egg rolls, and calamari were all delicious. Seriously… next time i’ll just get an appetizer for a meal. I got the pineapple moscow mule for a cocktail, and it was nice. Cheesecake was the salted caramel one, which I took half home for hubby bear.
Great spot for hanging out, but I just may not entrees next time. They’re huge and sometimes unappealing. I think that the restaurant chain should expand their small plates menu, and scale down the 48 754 097 pages of entrees.

I’m serious when I say come for the delicious bread, appetizers and cheesecake. I always have bad luck when I get the entrees there. This past time I went validated my point.
Warm whole grain, sourdough and oatmeal bread is always served and you just can’t go wrong with that to start off.
In my opinion, the avocado egg rolls are a steal. I don’t like eating avocado by itself, but wrapped up with red onions, cilantro and sun dried tomato makes it taste really good! I also couldn’t get enough of the tamarind cashew dipping sauce our friend, Holly got extra for us! She knew we would love it, thanks! The fried zucchini is flavorful and I love that’s there parmesan cheese on top!
I got the cajun jambalaya pasta and I wasn’t sold at all. The entrée wasn’t spicy like the description says and there was no flavor whatsoever. When you put cajun and jambalaya together in one entrée, better make sure it’s spicy and full of flavor.
I love cheesecake, but the one I got was uneventful. The caramel pecan turtle cheesecake’s base which is the pecan brownie is hard as a rock. The cheesecake part was the only edible part. I think I’ll settle for plain and add strawberries next time.

So, staying in the Marlowe, and wanted to grab Sunday Brunch, we didn’t want to go outside. Unfortunately there is nothing in the Galeria which is brunch-​ish, so we wandered in here.
The place was empty, and we were seated pretty quickly. I got the four-​cheese gluten-​free pasta, and my wife the breakfast omelette. Both plates had a decent taste, but portions were smaller than I’d expected. Not unreasonably so, but normally pasta dishes are pretty sizable because well, they cost nothing to make.
Afterwards, we got the only gluten-​free cheesecake, which was also good.
I would give three stars for this, however there were two main issues. The first was that out waiter said basically nothing, and kinda seemed upset in general? Maybe he was having a bad day, but it was pretty weird. He wasn’t unfriendly, just… intensely quiet. He was good about refilling drinks though.
The other big issue is that several times during brunch they were doing something that was either vacuuming or blendering or whatever, but it was so loud that I couldn’t hear my wife, who was sitting 3 feet away, over the sound of it for several minutes. Very annoying.
Short story, food was fine, service was ok-​ish, and ambiance was pretty annoying.

Overall great experience!!!
Considering how busy it was– the food came out in rather good time, it was hot and most importantly delicious!!! Compliments to the kitchen staff tonight!
My gf and I enjoyed our dining experience and feel that this is the best location in the state and would gladly recommend it.
The menu is huge and I would guarantee there is something in there for everyone to love. Tonight I had the picatta and the lady had the jambalaya… Both very delicious…

I wish I could give zero stars.
First off I love the food at the Cheesecake Factory, but the service here was so bad I am likely to never return. I don’t know if it was a race thing (we are a bi-​racial couple) or if our server just decided that we were not worth taking care of. But after the server brought over our drinks (he even brought diet instead of regular) he didn’t come back to take our orders. He visited the table next to us, 3 times before finally we flagged him down to take our order. We waited an extremely long time to get our food and when it was served it was barely warm like it waited a long time in the window before being served.
We never did get a refill on our sodas, we asked for our meals to be boxed up. He brought out two boxes and a bag to us, we boxed up our own leftovers.
He then picked up the leftovers at the table behind us and boxed those up in the kitchen for them, and presented them to the couple.
The place was empty, he wasn’t busy, the server had three tables with two people at each table. He blatantly ignored us, we normally order coffee and cheesecake after, but we’d already been there for two hours and decided that it wasn’t worth the wait.
What a sad start to our Boston trip!

I’ve been here three times and all three times received poor service in some shape or form.
Some of the waiters are super friendly and very professional and the food quality is on par with all other CF locations.
However, in my most recent visit there were four people joking around loudly at the hostess stand that were swearing and completely ignoring me for about a minute. Then when I asked for a table for two the host made a joke saying «nope sorry you’re gonna have to sit on the floor».
Then when we were seated I waited for five minutes without a waiter greeting our table until I asked for help from a random waiter.
During our meal we were right next to a POS station and could hear pretty loudly waiters talking about how customers were being «cheap» with tips lately– suggesting the foreign customers were ignoring the sticker in the check books saying that «it is customary to tip 15−20% in America».
Then when our check did come the waiter had printed the wrong check — probably a rushed mistake but still just one more part of our experience that was negative.
I want to emphasize that some people that work here are extremely professional and that the food is great. I’ve just had several poor customer service experiences that have made me want to avoid this location even though it is convenient for me.

I am not a fan of Cheesecake Factory but ended up here against my will with a very large group.
Our waitress was great but the food was lacking.
Fried zucchini was okay but I made the mistake of ordering breakfast which came out burned to a crisp potatoes and toast and underdone eggs, argh!
I got cheesecake to go (original strawberry) and it was very good. So light and fluffy!

My sir and I came here on a hunt for steak and potatoes and did not expect much in the meat department, assuming that Cheesecake Factory is only good for cheesecake. We came around 2pm on a holiday (Independence Day), so it was relatively busy. Luckily, we were seated quickly at a cozy little booth for two.
I got the coulotte steak (common name «sirloin», my childhood favorite!) and it was served on its own plate, while my mash practically came on its own palanquin. At first I wondered why my steak had its own giant plate, and then I saw ALL THE WONDERFUL STEAK JUICES. The steak alone was very lean and tender, BUT THOSE JUICES! Oh gosh, it was just the cherry on top of my entrée.
For dessert, the sir and I shared a toasted marshmallow smores cheesecake. I’m a lover of smores in its pure form, so I don’t feel like the particular flavor belongs on cheesecake. Still, for a cheesy variation, it was very rich and toasty. The glazing marshmallow was beautifully browned and the cheesecake itself is incredibly rich. Cheesecake Factory quality, definitely.
The only thing that was «off» about this visit was that my sir’s fork had dried spinach or something stuck on the back of it, likely due to rushed dish washing.

Siempre se come bien acá! Boston no es la excepción. Excelente atención de joven asiática, cuyo nombre lamentablemente no recuerdo

Starting to go downhill. this used to be a great place with consistent food and service. A group of friends and I went there to catch up after the holidays and the staff didn’t seem like they wanted to be there. My salad came out wet and over-​killed with dressing. They also need to upgrade their seatings/​booths. When we were sitting, we could feel the other guests with their back towards us (separate from others) moving, getting up and moving etc. It was really awkward.
The apps were good and I love the small plates.

Yes there’s always a line, you have to wait, service can be non-​existant…
But oh man who cares, their desserts!!! I mean the menu is awesome: portions are huge and I had the best veggie burger in a while, but it’s a restaurant where you might think «Life is uncertain… Let’s eat dessert first».
Their ultimate red velvet cake cheesecake changed my life forever, I’m not joking… WOOAHHHH

Das ist hier so né Kindergartenveranstaltung, wo man in egal welchem Alter seine ID zeigen muss, wenn man ein Bier bestellt. Und das Personal kann natürlich nicht anders als diesen Unsinn auch mitzumachen. Klar, man kann hier Waffen kaufen, in zehn Minuten 4000 Kalorien fressen — aber bei einem Bud Light flippt man hier aus. Totaler Schwachsinn!