Gap

They have nice clothes but the customer service in this store needs to improve significantly. There’s no one to help you if you have questions and the lady at the cashier was extremely unfriendly and lacks the basic skills of customer service. You can tell that she hates her job, can’t stand to be there, and is poorly trained.
For much better service, you can visit banana republic facing this store.

I had a great experience today at this Gap location. The woman working in the Body dept. was so courteous and helpful, making sure all the tags matched the sale price rung up and it was «double rewards day», so she had to do a lot more on the register to make sure my rewards were doubled. (10.00=20.00). I came back again to buy more items and she was so informative and helpful about the sale. I will be returning again. Sorry I never got her name.

Went in there last Friday night to exchange a Christmas gift that didn’t fit me. I didn’t have a receipt because, yes, I didn’t buy it.
I don’t find much in this store that I want to wear anyway, but I found a suitable-​enough v-​neck sweater and brought it up to the front desk to exchange.
I definitely got the vibe like I was bothering the cashier who had to leave whatever else she was doing to ring me up.
Repeatedly this cashier said, «Since you don’t have your receipt…»
Ah, yeah, I don’t have /​the/​receipt because it was a gift and I wasn’t given a gift receipt.
The sense given was she thought that I was being deceitful, hence the repeated use of «your» receipt.
I explained I had no issue with being given the current value of the item for the exchange.
The manager looked at the item being returned and said, «That’s a Gap Outlet item, you can’t return that here.» Turns out the three squares on the label printed on the garment tells you that.
Overall the feeling I got from that store is the opposite of what a good business strives for… e.g. I would have a sense of satisfaction if that location shut its doors.
Meanwhile, I did go to a Gap Outlet store over the weekend where the cashier there was totally pleasant, welcoming, and eager to help me with my exchange.
Cambridgeside: you’ve got a long way to go.

Massive store that is not too full (you can walk around), but again, I find staff who don’t really reach out to customers. Gap is also getting pretty expensive, the pants I looked at were 60, which is like a Banana Republic price (BR, Gap and Old Navy are owned by the same company, and they are supposed to cover different prices ranges, I guess not anymore).

This Gap bugs me sometimes, especially with the pricing. Nothing ever rings up as what I expect it to, sometimes in my favor, sometimes not. Recently, there was a shirt I liked that came in 2 colors. I liked one color better than the other, but it was a full $ 7 more. I decided to go with the one I liked, and when I got to the register, it was the same price as the other color! What the hey Gap!
The service is ok, the store is fairly clean. The clothes are almost always sized right to help you find what you need. Don’t expect fit or fashion advice from the staff.

One challenge associated with being 6’4″ tall is the difficulty involved with buying pants. It is often the case that lengths greater than 34 inches aren’t carried in stores. This presents a particular problem when, say, I buy a Groupon that can only be used in-​store. Such was the case during my recent visit to The Gap. After deciding on which item I would redeem my coupon for, I found out that not only was my size not carried, but that I also couldn’t use the $ 50 voucher on the Gap’s website. Sensing my desperation, an extremely helpful staff member (whose name I’m withholding for sake of job security) quickly devised a plan that would convert my Groupon into a gift card for use online. She could have just as easily told me I was out of luck, but instead she went out of her way to help me, and for that I am exceedingly grateful.

Absolutely no customer service. I always stop by the gap when Im at this mall out of habit but I never actually buy anything. I remember one time I tried to look at their jeans and got so frustrated with the disorganization and lack of service that I just gave up and went to New York and Company instead. Atleast I know someone will be in eye sight to help me there. I cant figure it out. are they understaffed? or maybe their staff is just not trained to watch over its store and customers?

I used to like the Gap. The clothes were cheap and/​or on sale. I could wander back and forth to the fitting room without any hassle. They usually had everything in my size. But, on my most recent visit, I discovered a horrible thing: somebody in middle management must have discovered what «aggressive marketing» is.
The result? All I wanted to do was buy some freakin’ exercise clothes, but the sales girl was trying to push all their new products on me, and I actually had to defend my reasoning for not wanting the new line of men’s jeans before she would let it go. Now i realize that Gap has fallen on hard times in this economy, but this is not the way to go. I only hope they realize that before they scare off what few customers they have left.

One of the things I’ll give this Gap credit for is having a decent amount of on-​sale merchandise. I’ve been able to pick up some decent stuff here on the cheap.
And yet many times I can’t find stuff in here that I’m interested in.
It can be hit and miss, but it’s not terrible in terms of its selection.

I remember a time in my life where I didn’t have to think about things like baby showers. Since those days are over I found myself at babyGap.
I have two things to confess before I begin this:
1. I am a Gap addict. I know, it’s horrible. But I can’t help it.
2. I have mixed feelings about children. In theory they’re cute. In reality they eat grape Popsicles and get purple faces and sticky little hands :(
So off I went to find a shower gift for what I’m assuming will be an adorable little girl as long as mommy keeps her away from Popsicles. Walking in to babyGap I felt a wave of nausea wash over me immediately. This however didn’t last long. The clothes are ADORABLE. I found so many things on sale that I had to finally put stuff away. They have teeny little Chuck Taylors! SO cute. This kid will grow up right with those on her feet. I also found their new organic cotton line. Very cute and adds a little hippie to the Gap. They have clothes for all ages from infancy to toddler. I’m assuming after that you move in to Gap Kids. Luckily I have a few years to before I have to make a trip in there.
I ended up walking out with three little outfits and some miniature white Chuck Taylors all for a very reasonable price. Yes, it’s not a local store and I would rather frequent a little shop but seriously, BABY CHUCKS. Adorable. In a pinch this store will do just fine.

this is for
as that’s the only place that has jeans that will fit me. this, coupled with the fact that i can get a pair of said jeans for $ 35 is what gives
four stars.

Oh yeah, so I totally love Gap because they’re the first place I could find pants that didn’t make me feel like I’m in a flood situation. I’m pretty tall and my height is more in my legs than in my torso. I like when my pants reache the floor; not when they come way above my ankle. And unlike a short person who can hem it, I cannot actually make it longer. So I shop at Gap for a lot of bottoms.
I’m not particularly crazy about this Gap. It may be just me but it seems like their selection isn’t that great. And their sale section (buying as much clothing as I do, I try to stick to sales so I can keep up with my limited budget) is pretty tiny, even at peak sale times.
So in short, I need to find a Gap with a solid selection. I would expect a mall Gap to cut it, but frankly this place doesn’t.

Found myself perusing through the Gap Kids in the mall trying to figure out what to purchase for my little niece. Obviously I was at a loss because 1) I am out of the fashion loop 2) I have no children 3) I don’t know my niece’s sizes. Of course I have to get the best stuff because I pride myself on being the cool aunt. Granted my 2 year old niece spends most of her time in her «pretty princess» dress and couldn’t care less about her other attire. Needless to say, I required a bit of assistance. Luckily there was a very nice associate to educate me on the current trends of our younger population and she taught me that the sizes are actually their age! Who knew.
Unluckily for me, she was the only associate in the entire store trying to deal with me, the frazzled parents and their screaming offspring all at once. Though I must say she remained quite calm.
Overall, the store was clean, organized and did have some amazing sales. Now all they need are some employees.