FedEx Ship Center

The staff here is really helpful and nice.
The only problem with the place is that there is very little signage when pulling in. You can miss it when driving by if you are looking for a big FedEx logo.

There was only one employee and a line of four including myself and I was at the end. It moved as fast as it could and when I talked to her, she was helpful and friendly. I wanted to pick up my package from there instead of waiting for it to be delivered.

Worst location ever! Their employees are incompetent! Too lazy to dial your number on the intercom so they can actually do their job and delivery your package to your house. Because of this you’ll have to drive to their location to get you item. What’s the purpose of a delivery service that doesn’t deliver? Joke! The guy came to my house twice when I was actually home and decided to not dial my number on the intercom so I can buzz him in. Instead he just left the note on the front of my building. Thanks FED EX for the inconvenience

I’ve always had good service here. Package drop off, I usually use ground shipping, is easy. When I have a package to pick up, that goes smoothly as well.

I have to give thumbs up to this location. Particularly to the employee that helped me.
I came in when they opened and wanted to mail a, somewhat large, box. Problem is, I was reusing this box from a previous delivery and it showed some signs of wear, significant wear in some areas.
The employee helping me (wish I knew her name to give her credit) looked at it and said they could not accept this box because of the damage. At this point I was expecting her to make me buy a box and/​or come back. What she did impressed me and I haven’t seen this type of service before.
Instead she says, I am about to throw out a box that you could use, let me go get it. She returns with generic box that was about to be recycled. She opens up my original box with a cutting knife, unpackaged the content, moves it over to the new box, tells me that I will need packaging peanuts, add them to the box, seals it up, moves my label over to the new box and says thanks for coming.
Wait? What just happened? Did you just completely help me redo my packaging, not tell me to return, not tell me to buy anything and tell me to have a great day? I loved the experience. For once (with any retail store), my expectations were completely wrong and good service and genuine interest in making the customer happy still exists.
I wish I knew her name, but can certainly describe her. Middle aged woman, maybe in her late 50’s about 5’6, Caucasian. Because of her, I will always check Fedex first as primary shipping company.
Way to go!

Good FedEx office, I just got helped by an African American Lady she is awesome she helped me packing my package with a smile. Loved it. Thanks again.

Received a message from Valarie at 7:51 am this morning saying my package will be available for pickup at the Canoga Park location as requested at 9 am. Then I got another message from Valarie at 8:52 am saying just kidding, it’s going to the Agoura Location and to call with any questions. I have been calling the number she left me since 9 am, it’s now 10:30 am. No one answers the phone. Even the 800 number for fed ex can’t get this place to answer the phone. I have no clue where my package is. Online tracking still says it’s going to be at Canoga for pick up. Agoura doesn’t have it. Maybe if Valarie answers the phone I can figure out where my package is.
THIS PLACE SUCKS

Disgusting staff. That’s what happens when it’s a big corp. customer services declines. Go with another carrier.

They are helpful but with attitude, I go to this location only if I really need to, like I said they help you but with the attitude. Nothing special about this place, small front desk, no system to help customers, they help whoever they feel it was the first there. Not a true first come first serve, maybe because I’m always there around six and that’s they’re rush time. Who knows… But if you interact with customer you shouldn’t let your stress at work change your attitude towards customers.
I can’t say I won’t go there anymore, because I will, not because I like their service, it because I need their service

Well this was a fun one. Fedex hasn’t let me down more than a couple of times in a decade. But this facility always tends to let me down when there has been a problem.
We had an urgent package for a client that was supposed to be sent 2^nd day from the East Coast. Unfortunately the sender shipped it 3^rd Day. On Day #2 fedex held the package at this facility and on day #3 they didn’t load it on the truck. I called that morning and was told it was loaded on the truck. Then at 3:30 I called again and was told no it wasn’t loaded because of «mudslides». Yes, we had a terrible storm here that ended 4 DAYS AGO! It is now sunny and people are wearing tank tops.
My boss headed to the location to pickup the package and whoops, it’s not there! That’s right, it’s on some truck where the driver didn’t bother to scan the package this morning or at any point today! Not only do we not have our package for our meeting tomorrow morning, but now we don’t know where it is. Way to drop the ball, Fedex!
One more note, the guy who answered the phone the second time I called couldn’t enter the tracking number properly into the system 4 TIMES! I finally hung up the phone on him and called back.

Driver #204 622 is an incompetent, immature douche!!!
I was expecting a package to be delivered from Amazon on 2÷11÷14. I waited all day and nothing. I tracked it online and it says that an unsuccessful delivery attempt was made. I go downstairs and low and behold, a door tag was attached to the marquee listing residents of our complex.
I call customer service, voice my displeasure and reschedule a delivery for the following day. A rep calls me later in the evening and tells me that the driver was unable to gain access to the building. Mind you, my doorbell never rang once. It’s buzzing is enough to wake the whole floor.
The following morning, 2÷12÷14, the same rep from the evening before calls to tell me to expect my package between 3−5pm. I wait and wait; it’s now 5:30 and still nothing. I once again tracked it online only to read that a second unsuccessful delivery attempt was made. REALLY!!! No door tag. no door bells ringing. NOTHING!!!
I once again call customer service to find out what’s going on. At this point, I’m fed up and decide to pick the package up personally at the shipping center — such an inconvenience.
I presume that the douche bag of a driver never even tried to deliver it a second time in retaliation of the complaint I filed the day before. Coincidentally enough, I received a package from UPS on this same day with no problems or delays.
I wasted 2 days waiting because of his flagrant, unprofessional behavior. Employees like him needs to be retrained or not work at all.

I found the customer service at this shipping center be pretty bad actually. The young lady was very rude sarcastic and not very helpful.

I have never, ever experienced such terrible customer service. This place is the worst. What a disaster.
A package was supposed to be delivered to me yesterday. I thought there might be a problem because there is no way to get into my apartment unless someone lets you in. I saw no attempted delivery sticker on the door so I sat down to wait on the front step for the delivery. After waiting in the cold forty minutes, I talked to the main fedex number and they said they had attempted to deliver it already but they couldn’t get in. Fair enough. But why didn’t they leave the sticker, so I didn’t waste my time waiting?
Over the phone we arranged to have it delivered by 10:30 this morning and they would call me and I would let them in. At 10:10 I called them to tell them I had to leave for school (it’s finals or I would’ve waited). They said the delivery truck had left very late and probably wouldn’t make it, to call back to make arrangements if it didn’t show up. It did not show up.
I called them back on my way to school at 10:40. I asked to speak to a manager and they said they had the manager of my local branch on hold for me and they disconnected.
I waited in hold four minutes before a girl answered the phone, «Hello?» «Hi, are you a manager?» I asked. «No.»
And there was silence.
«Can I speak to one?»
She asked for my tracking number then said, «It’s on the truck for delivery right now. Did you want anything else?»
«Yes, I’d like to speak to a manager.»
She huffed about it then left to get a manager. She came back on the phone to say, «All the managers are here, but there was late freight so they’re all going through that right now. I can put you on hold for one of them if you’d like.»
Really? «All the managers are here,» but they can’t be bothered to answer a customers call? I saw no recourse so I agreed. And I stayed on hold through my journey to school. After 40 minutes, I hung up.
Still don’t know how I’m going to get my package but since my fiancé was the one who ordered it in the first place, it’s his problem now. I am 100% done with the Canoga Park FedEx.

If you are shipping a firearm, this is the only hub in the US that does not know how to look up firearm dealer corporate accounts approved for 2^nd day shipping. Please avoid this place when shipping firearms, employees and management lack proper training in this field.

I wish the post office employees were more like this people here, it’s a very friendly and helpful staff.

These guys are Great always time for my printing needs, very reliable never had a problem with them, always a good attitude no matter what I need printed.
5 STARS they deserve SIX

Two stars for good service when I’m inside mailing or receiving a package.
Minus three stars for their drivers who speed down my street, stop in the middle of street and block it, and generally show a disregard for people living next to there warehouse.

Really? I have to BUY tape!!! Ugh! UPS is sooooo much better.
2 stars for being convenient and at least the girl at the counter was nice considering how bitchy I was about the tape situation!
Lame! Make sure everything is taped and ready to go in you’re going to use FedEx or just go to UPS or the post office to make your life easy!

For my business, I visit this place 2 – 3 times a week. I know the staff well and they know me. Very helpful and knowledgeable staff. Although if you come here during a busy time, the wait could be long as they take the time to work with each person and their shipment to make sure it’s correct. This facility is very convenient and can handle any type of service FedEx offers.
The ONLY negative: The parking lot has one entrance and one exit. At the end of the day, 4:00ish, they shut the exit so that all the returning FedEx trucks can enter thru there into the building. This now means that the already compact entrance is now and exit also! Of course, their end of the day coincides with your urgency to get packages out before they close, so this parking lot now becomes a nightmare. If you see it really crazy here, just go around the block (easier said than done) and when you come back the situation will have changed. Otherwise it’s a quick in a out if you’ve already prepaid for your shipping.

Very helpful staff. Offered me a chance to print my label online to save $$. Helped me fix some issues with my account.