Burger King

Went there today for their grilled hot dogs. I like hot dogs almost as much as Ben Matlock. These don’t make it! small and not very good. .The place nearer Portola Dr has much Bett (y)er dogs. However, Burger King has definitely improved their fries over the last few years or so

This is a worst BK I never been into ! Not even to try if you in hurry or hungry, Mc Donald down the street. Fast food restaurant but the food very slow to come out messy and cold.
While I am standing waiting for my food look through the kitchen I figure out why. 95 percent worker is Spanish -:(it sad but true may be they get paid less than minimum wage in CA. Who’s ever own this franchise should fire all of them or give all of them a raise.
This is a GETTO place should not in USA land.

Very UNSANITARY, they do NOT wear gloves to make your food and after handling cash they think its okay to touch your fries. Just imagine all the things they touch before touching your burger.

This is the best Burger King I have ever eaten at! Their whoppers are neatly put together and wrapped. They do not skimp On fresh ingredients. The fries are the best ever! Great staff means great management and great food.

Very very bad BK; avoid if possible, there’s a McDonald’s further down the street. We walked in to the restaurant and it was nearly empty, including the drive thru lane, and we placed our order almost immediately. We ordered 2 sandwiches, nuggets, and 2 sides, which took nearly 15 minutes to come out. I also ordered onion rings and got a carton of fries with a few onion rings on top, but I didn’t want to wait another 10 minutes for them to fix it so I just took it and left. Very slow and no apology for the wait or anything.

I am not in the habit of stopping at Burger King, except to get my iced tea. I generally go through the drive thru. Today was no exception. For some reason I ended up waiting in the drive thru line for 30 minutes. I received my beverage and started to drive away and as I did so I realize they have given me the wrong drink. I was really upset but I was not in the position to go back. So I called the manager of the store to let them know that they give me the wrong beverage he told me I could come back to get the right one. I told him that I was in a hurry and was not able to come back. He then told me it was my fault that I got the wrong beverage because I went through the drive thru. I should not have gone through the drive thru if I was in a hurry. I asked to speak to his superior he told me he was the manager. I asked to speak to his franchise owner he asked me who that was. I asked him who he reported to and he said no one. Sorry Burger King I won’t be back ever.

I usually grab breakfast here whenever I accompany my husband when he goes surfing. I always order the sausage, egg and cheese croissanwich plus a side of mini cinnabon. Yesterday, instead of the cinnabon, I tried the french toast stick. I liked that one as well. Service is fast and friendly. The newly renovated dining area looks modern and clean. It’s a nice place to grab some fast food.

Outraged at our absolutely terrible experience. Both my fiancé and I have worked at numerous fast food locations, so we understand what it can be like to work with a limited crew during the last hour of the Saturday night shift. However, there was only one car in front of us and only after ten minutes of our waiting at the window after paying, did another car begin to order behind us.
My fiancé ordered a double whopper meal, and I ordered the #3 meal, avocado and swiss burger, and we ordered 5 pc chicken strips on the side with jalapeño bbq. After paying, we waited in line for fifteen minutes. Finally, we got our order, and drove to a corner of the parking lot to eat it. They gave us regular bbq sauce, the fries were completely rock hard and cold, and they had parked me as a #3 burger, but gave me a bacon cheddar burger! I checked my receipt and I had indeed ordered a #3.
I don’t eat bacon, and so we drove back and told them what happened. After waiting ANOTHER ten minutes, they finally handed us back some hot fries, but the burger they gave me was the same cold burger with the cheese scraped off, avocado added, and EXTRA bacon added! I specifically told them I do not eat bacon and had ordered a #3. It’s really not that hard… it’s not even a special new burger, it’s the fucking #3 on your menu. We came through the drive-​thru again to this time just get refunded, and the supervisor made sure to only refund me for the burger portion of our meal. Will NEVER be coming here again and will be spreading the word about how terrible the service is here. Is there a category for «worst customer service in Capitola?» Because Burger King, you won it.

This is the worst BK I have ever been to. I was going here once a week as it was convenient for my work schedule. It always seemed very slow but the last time it took over 20 minutes for my order — a regular standard Whopper with fries — and there were only two people ahead of me. Ten people who oredered after me got their food before me. I won’t be going back.

It his has got to be the WORST Burger King ever! They can never seem to get a drive-​thru order right! Hamburgers are ALWAYS served lukewarm, if you order French Fries and they magically make it into the bag they are ALWAYS cold! I didn’t think you could make mediocre food bad but they win the prize, hands down! If you don’t like your job serving hot food find another one please!

This is by far the WORST Burger King I have EVER been to. There is no reason for FLAT SODA and A COLD BURGER at 7:40 pm. Get your stuff together. Hire competent people that know how to take an order. I will not be returning to this location.

I know, I’m not suppose to go to fast food restaurants. My excuse is that sometimes I’m in town and I’m in a hurry. I normally just have a whopper jr. (no cheese) and a cup of water. I’ve been through the drive through 2 times and inside 1 time (Don’t tell my sis. I’ll get lectured). Food has been good (Unless I’ve been that hungry, lol). Staff has been nice, restroom was clean. I like this place.

burger king is better than mcdonald’s. yeah, i went there.
i don’t know what it is about burger king, perhaps the fact they didn’t have a movie based solely about how unhealthy it is for you, but i prefer bk over mickey d’s. and i ALWAYS have.
ever since i was a kid they’ve had better toys in the kid’s meal, and they had chicken strips not those crappy nuggets.
this location in particular is always pretty clean and it’s fairly big. the food is well… fast food. cheap. hot. quick. win.

Well, they did marginally better this time around, and based on what I have read I think they hired some new people to work the drive thru.
The good:
The order was filled correctly and neither of the XT burgers looked they had been walked on prior to being put in the gag.
The bad:
We had to wait in the parking lot for one of the XT burgers to get done. It’s nice that it’s fresh but I’m not going into the drive thru so I can sit and wait.
The ugly:
Wife got the burger that must have been expedited thru the conveyor grill, it was not fully cooked. Just a hint of pink present but tasted fine.

The food is prepared poorly at this location.

Normally I stay as far away from fast food restaurants as possible. But after a long night of Jäger bombs and sprinkler dance moves, BK seems to be the right way to end the night.
I hardly ever get meat from BK, I usually go for the french fries and milkshake. On this particular evening I got a large fry and strawberry shake. A friend of mine told me that dipping your fries in your shake is the best thing ever. I was a little skeptic but I tried it anyways. Now I am totally hooked. I mean WOW. How have I been missing out on this wonderful sweet salty treat?
Well no thanks to BK for suggesting this combo, which they totally should add to their menu. But thank you for making my inner fat kid come out at 1 in the morning.

This is one of those times when I wish I could give a NO STARS rating.
We all indulge in an occasional guilty pleasure of visiting one of the major fast food burger chains. I do not do so often, but when I do, it is likely to be a Burger King. But after more than one HORRIBLE experience at this particular BK location, I can say with certainly, NO MAS! I guess just enough time passed since the last miserable experience I had there to allow me to forget. But this time, I vow to emblaze into my memory my most recent experience of cold fries, waterly soft drink, and flattened burger drowned in condiments. For a while I thought that perhaps the language barrier (English does not seem to be a first language here) at this place explained why it takes repeated attempts to get your order acknowledged correctly, but now I know it is also due to their haphazard order fulfillment. This last time I ordered my Whopper without ketchup and was heartened to see that the order confirmation screen at the drive through stated «no ketchup». Thank god for small favors. But once I got back to the office, not only did I discover the inedible thing was drenched (seriously) in ketchup, but looked like someone had smashed it flat with the proverbial dull instrument.
This cinches it. I will never return. The only saving grace of my experience is that other Unilocalers may be saved! Skip this place. Santa Cruz has too many independent food joints for you to have to endure this example of fast food at its absolute worst.

Your drive thru takes forever and you always burn my cheesy tots *shakes fist*