Faust Salon

This place is amazing! I have been going to Scott for 20+ years. They always do a nice job with my hair. My daughter has gone to several of his stylists for prom updo’s and for color. She has always been satisfied. I have tried to dye her hair twice on my own have ended up back at the salon for them to fix it! Great atmosphere and good customer service. If you are not satisfied they will always make it right. I personally know the person, Denise that wrote the bad review and she is never satisfied with anything.

I had a terrible experience at this salon, but when it was handled very well. I went in for a trim yesterday and the person who worked with me did a really bad job — he completely destroyed my hairstyle and left me with very few options. When I raised concern, I was offered a refund and was told someone else would help with my hair.
Amanda did the best she could to fix my hair. She gave me something I can work with and really listened to my concerns. She was also very polite and understanding. I received a full refund as well.
I will not return to this salon, but their response to this was satisfactory.

I needed a hair cut bad, and Steve fixed me up quite nicely! My hair hasn’t looked this sharp
In a while!

Thanks for the great haircut today Billy! I appreciate you making the time for me. It was a pleasure meeting you, Thanks again.
Christine

Nina is the only person I let cut my hair. Everyone is always telling me how dapper I look post haircut. I’d give her 6 stars if I could.

Wanted to give a shout out to Nina at Faust, you do an amazing job at cutting my hair, your the reason the ladies keep giving me those compliments! Thank you!!!

If you want a stylist who actually not only listens to what you want but actually does it. Then Nina is your girl.
Nina is funny and easy to talk to. She will tell you that your jet black hair can not be platinum blonde in one sitting even though you saw Kim Kardashian do it. She will be honest and make your cut and color look amazing.
Nina also is constantly doing more training so she is up on all the latest trends. Which makes me excited because I’m thinking maybe rainbow is my next step.
Make the right choice. Call Nina and have a stylist for life!

After three years, countless appointments, and disappointing haircuts, I finally found Faust in Capitola.
More specifically, I found Nina.
I went in with another butchered cut, that I had let grow out and had developed triangle hair, and sat in Nina’s chair. We talked about my issues (hair! not life) in the past and she offered a solution.
I left with a new stylist and a head full happy hairs.
She’s easy to talk to and ready to collaborate. Plus, I’ve seen photos of her coloring and highlighting clients. …has got me thinking… time for a change!

Called very last minute for a huge job: remove extensions, highlights/​balayage and a brand new haircut. Sebastian answered the phone and rearranged his schedule just to fit me in. He listened very closely and knew exactly what I wanted. We even discussed only dying enough to keep my hair from getting more damaged. Sebastian spent an hour and a half taking the extensions out (which I wasn’t even charged for) and did a really meticulous and beautiful balayage. The cut looked perfect and somehow was exactly what I wanted, and Sebastian was Awesome at figuring out what would look good. After almost 4 hours I was completely done, and the price was extremely affordable, and for the first time ever!!! I was completely stoked on my haircut/​color/​everything. Sebastian is awesome! ;)

This time last year I was seeing a hair stylist at the Faust Downtown Santa Cruz, the girls there are extremely catty and snooty. There is no good energy in the air, almost like all of them despise each other but do not talk about it. Not to mention their manager Abby Rose, has a total «B» face all the time. I decided to switch it up and start seeing Logan at the Capitola Faust. BEST DECISION OF MY LIFE. Logan is great, she knows how to do hair the correct way. Not only is she attentive to your hair, but she is attentive to your needs and concerns as well. She doesn’t make your hair experience awkward at all and explains everything to you every step of the way so you are wondering what the heck is going on up there. I will be seeing Logan for a very long time and you should too. The whole staff here is awesome. There is an amazing chemistry of the people who are employed here. If I did hair, this is the place I would want to work!
I also used to see Kate, she worked incredible magic getting all of the purple and pink out of my hair a few years back. I was there for basically 12 hours and they managed to completely rid my hair of the pinkish purple I had without stripping or damaging my hair. They threw in a lot of complimentary things as well which is nice when you are spending a lot of money. Kate does hair still and is now managing the salon!

I’m new to town and I decided to try this place out. I had the best experience ever with a stylist. Sebastian listened to what I wanted and we had such a fun time. He is very personable and made me feel at ease. Until now, I can’t say that I’ve had a great time at a salon until now. It’s worth the price for both the service and the experience. I love it and I wished I lived closer!

My experience at Faust Salon was good and it was Sebastian who made it excellent!
I had walked in last night, looking for a quick thinking all I wanted was a cut. Turns out there was no time for me that night and after going over my hair with Mr. Sebastian for a moment, we decided to make me an appt for the next day. He really wanted to give me the cut I wanted, and boy did he ever! After he seated me in my chair and we talked more about the cut I told him that I was thinking of getting color too but I wasn’t sure and didn’t mention it before. That’s when he told how he does color too! He worked with me to find the right shade of a purple color that wasn’t too bright or too burgundy looking. He mixed me up something real nice and it looks amazing! While I was getting colored, I had mentioned how I was going to get my brows done after my salon visit and what do ya know? He is an esthetician as well! A man of many hats. He did my waxing while I was in the chair and my brows look lovely. It was practically painless too! Once we finished the waxing and the coloring, I went back to the cutting chair and the last pieces of his masterpiece were in the works. He took his time and even involved others to give a second opinion. I appreciated that extra care he put into handling my hair. It came out even better than I could have imagined, no kidding! The cut, the color, my brows; everything he did turned out amazing. I’ve been dealing with some serious health issues this past year and being transformed into a more beautiful woman on the outside lifted my spirits to a great height today. I left feeling like I had made friends and I felt better and more positive than I had in a while. I not only recommend this Salon but Sebastian! He is kind, gentle with the waxing, makes you feel comfy and is a terrific stylist!
Thank You Sebastian!!!

Where to begin?
Faust is the perfect place for you IF you like rude receptionists (blonde chick in the front). Wayward policies. unavailable management and irresponsible owners who have no concern for reputation (I believe the reviews below speak for themselves!) I suppose there is a reason there is such dim lighting in this salon… its so you can be conned into pay a exorbitant amount for a service that is done half ass. My husband could of done a better job blindfolded in a room full of angry wasps!!!
I had my hair colored by Stacey F. BIGGESTTTTTT mistake of my life! I paid $ 180.00 for color that ran out the next day. To top it all off I had scabs all over my scalp the next day from where the color/​developer burned me causing me to BLEED!!! Kind of makes you wonder if they give cosmetology licenses away in cereal boxes?!
Another stylist at Faust tried to fix my hair, but despite her best efforts it washed out the next few days. My hair was so fried that the color would not take (again I have Stacey to thank for this).
I called Faust back and I was given some sample products by Stacey to put in my hair to try and repair it. She tried to offer to color my hair again after it was in better condition.
I declined (whats another color job going to do but fry my hair even more??! I think I have a right to NOT feel comfortable after the initial BOTCH dye job) and requested for a refund. she calls me and leaves me a voice mail saying she is the manager and that no refund will be provided. Her reasoning behind this is because per her, I have received over $ 100.00 worth of product (free samples from product vendors = $ 100.00??), and that they have spent hundreds of dollars fixing my hair.
Silly me! I thought that when you royally screwed someones hair up that you would actually fix it. after all its your reputation on the line!
Stacey had also told me in conversation that she was in the process of purchasing this Faust location (they are individually owned) … SO if you want to be ripped off and have your hair completely ruined then feel free to frequent this so called salon or you could do yourself a favor and frequent one of the other many salons in the area that actually have dare I say it? PROFESSIONAL & LEGITIMATE stylists!

Absolutely horrible. Billy/​Will didn’t pay attention to what I wanted done to my hair and gave me a completely different style than what I asked for. He was too busy talking about surfing and showing other patrons and coworkers his surfing videos.
As for the rest of the staff — it was party time and not work time. Everyone had friends hanging out in the back and stylists were leaving customers so they could chat with friends.
Don’t go here. It is a waste of money and time.

I love it here Will is absolutely the best, he is so personable and talkative, and my hair is healthier, and looks better than ever before! All the stylists are so sweet, they offer beverages while you wait, great environment! I couldn’t imagine going anywhere else!

I had such a good experience! I came in when they opened and they fit me in right away no appointment needed! I’m new to the area and was looking for a place to color my hair. My guy (also the manager) was so nice and talked to me about what I wanted for my hair. The color came out wonderful and looks great. The products they use are awesome and smell great! I’m so glad I found this salon. It’s a bit on the higher price side but it’s worth the money! My hair looks and feels great! I will definitely go there again.
They offered me coffee, juice, or water. The employees seem to be a good team and handled a busy salon with several clients with ease.

Logan is amazing! My cut and color is on point, each and every time she does my hair! Finally someone who listens and cares about what I want in a hairstyle! If you want quality, professionalism and a great look, you have to go see Logan!

I’ve been coming here for almost two years now, and I have never had a negative experience at this salon!
I got a pixie cut before I moved to town, and was worried about finding the right person to cut it when I moved. Luckily, I found Logan, and she is now the only person I trust to cut my hair. She always does a fantastic job, and I look forward to my appointments with her!

Let me start out by saying no one asked me to post this… Kate knows what she is doing! I came to Faust Salon not having any particular person in mind. I did ask if they had anyone who works well with fine, thin hair. They gave me Kate. I had her do a touchup weave and haircut. She did an awesome job! She listened carefully and applied her art. Often, my hair ends up with a slight brassiness. Not at all with Kate! I almost always have a lot of breakage from the weave. Not with Kate. When she pulled out the razor to aid in cutting my hair, I got nervous. The last time someone used a razor on my hair, it ended up seeming even thinner than it was before. Not with Kate. I love the color and the cut. Thank you, Kate!

No stars ( Unilocal made me give them 1 stars to post, which isn’t deserved), please see below.
Went to Faust Salon for the first time for a partial highlight and trim. After 3 hours, got into my car, into the natural light and hair was NOT highlighted. I could still see ALL of my roots, especially around the face. Back to wearing ballcaps ’til I get it resolved, right? Great! So glad I spend almost $ 200 to look exactly the same as I did when I went in.
Listen, I wondered why the stylist (Nina) pulled my foil off soooo quickly. Her reply was I didn’t want it to «pull too much» meaning didn’t want it to be too blonde. Well, IT DIDN’T PULL AT ALL — NO HIGHLIGHTS, NO BLONDE, ROOTS STILL DARK, even my gray hairs that I’ve had around my face since I was 20 years old was still showing, which if highlighting is done properly covers and blends so it’s not so obvious.
I called salon immediately and person (Amanda) said owners would be calling me back. Why do the owners have to call me back, I wondered? Why can’t Nina call me back, immediately get me in to highlight my hair the way it is supposed to. Look, owners (or Nina) haven’t called (after reading some of the below Unilocal comments, probably won’t) it’s been almost 2 days now.
What is disgusting is stylist handed me off to get my hair washed, blown out and trimmed by another person (hadn’t told me this would happen nor did I agree to it) so I could NEVER say that I was dissatisfied. I believe this is on purpose because how can you complain to another person when that person didn’t do the highlight in the first place?
Nina NEVER even came over during her over booked schedule of doing another client to see how it all turned out. When I grabbed by things after my trim, blowout by some other stylist and I was getting ready to leave, only thing she said to the receptionist NOT to me was to schedule next appointment for 6 weeks. Great That’s all I need is to return to pay more money for a service that’s never provided and will be passed around like an illegal drink at a college party — NO thank you.
I will NEVER recommend to anyone to visit this salon unless they change their business practices and how they provide services and until I see it is happening, won’t do it. In fact, I will specifically tell friends, family, colleagues, husband’s work (huge employer in Santa Cruz), & neighbors etc., etc. to never waste their money on a salon that doesn’t care whether or not their clients are happy, doesn’t care if a client pays hundreds of dollars to have you come in immediately to make it right when clearly nothing you asked for was received, and don’t bother contacting clients back either because that would just be TOO much trouble for the owners or stylist to do.
Look, I had to waste another 2 hours going to another salon to have them do what I asked Faust Salon to do in the first place — partial highlight. Thank God this salon wasn’t a fradulent scam of a salon like I feel Faust Salon is.