Orchard Supply Hardware

This place doesn’t even deserve the one star, there were holes in some bags of dirt in the nursery and I was blamed for putting them there, I was yelled at and told «not to fucking do that» and I responded that I hadn’t put that there, he left and soon after came back yelling at me telling me that «it’s not fucking funny» and I told him I would just take my business else where, when he kept promptly yelling curse words at me and telling me to «get the fuck out» when I hadn’t done anything wrong. We usually buy everything there, not anymore.

Third day in a row where I have called, dialed every extension, and still I cannot get a person to answer the phone and answer my question. I am not going to waste my time and energy just to go down there to have a simple question answered for me, when they have a telephone line for that exact reason. Too bad for the owner putting effort into this establishment and then to have it ruined by the employees that work there who could care less about the customers and more about what they are going to do this weekend. Never again will I come here. Unfortunately I have to go to Home Depot but this has become just ridiculous, at least they answer the phones. I couldn’t imagine all the customers who have had orders shipped to orchard to call and see if their order is there and get no answer from any extension.

Nice try on the remodel, but the prices have jumped big time! I bought a Weber Cone for 2 bucks less at HD. The new owners have ripped the soul out of the store. One employee told us, «If you shopped here before, nothing is where it used to be, and what you are probably looking for is no longer stocked.
He almost fainted when I told him I used to buy horseshoes at this store. I am no longer a fan of the store, Loew’s screwed up.

Not a bad store for hardware items. Pretty well organized so that you can find everything, and they have most of what you will need around the house. The nursery is great, they will order for you and typically keep lots of plants and items on hand. Pricing is not bad, and they exchange most items without the third degree. I will continue to shop here.

While the store does have a large selection generally please never call and try to find out if they have a particular item. It will take less time to drive there and look for yourself (even if you live over 30 minutes away). I was on hold for 15 minutes and then hung up on and then on hold for over 20 with no one answering at all.

I came in to buy a birthday present for my husband and to get a switch and the guy Tim helped me with the switch and told him about my husbands birthday and he show me a lawnmower that was on sale and hooked me up with a gas can gloves and he was so nice to get me a cart and walked me up front. Awesome dude and awesome service.
Thanks Tim.

I was looking for a part for my toilet and Tim in the plumbing department helped me find what I needed and was also kind enough to give me pointers on installing it. Great service!

Once upon a time OSH was the go to place for me (east side Santa Cruz), even after THD opened up. They were easier to get to then traveling over HW1, pricing wasn’t that much more expensive, and they almost always had what I was looking for. Remodel, Reopen, Jack, did I say Jack up prices. End Of Story. Bye.

From purchase to delivery, incompetence, cluelessness and mind-​blowing ineptitude (see: incompetence) at every point of the sales cycle, every time I have wandered in there because it’s closer than Home Depot.
One positive: a man named Kevin went the extra mile to correct the latest debacle. In eight years that is the first time I’ve ever experienced customer service there.

My favorite hardware store was just ruined by the new remodel. Horrible layout and parts are scattered all over the place. Home depot just got a new customer.

There are definitely pros and cons. But if you want a hardware store with a very good selection but not one as mind-​numbling huge and confusing as Home Depot, go here. For home handypersons, I’d definitely choose it over San Lorenzo Lumber.

I just live down the street so for I’ll stop in once in a while if I need something. They don’t have everything HD has but its convenient. There is a rewards program which helps a little. I heard today that they will be remodeling the interior soon so be prepared for some clutter.

It is a good place with good selection. The building is messy and unorganized making it harder to find what you need.

This review is pretty much for the awesome manager john, who, over a period of 1 day, called back my fiancé as promised, about three times. I bought an expensive heater in mid nov… after 2 uses it would not ignite. No box no receipt, but john made sure that we could pick up a replacement. SEAMLESS! Nice employees. All of them… Took 5 minutes and no paperwork. Pissed that the heater was bad after not even 2 months but thats not osh’s fault. Please stick around john – you are ahhhmazing!!!

OSH has always been a go-​to for me. They’re known for having «everything,» but in the past year or two I have been less positive on them.
I shopped there last week. Only two cashiers were open. One was counting money on the counter and didn’t look up when I walked over, so I went to the other cashier. I had only one item, a socket set.
Unfortunately, it had no tag. (I certainly should have known better than to show up with an item with no price tag). The cashier had me walk with another employee back to where I found the socket wrench set to show him the price.
When I came back to the register, the cashier who was originally helping me was taking other customers and stared blankly at me while I took my place at the back of the line and started all over.
OSH doesn’t understand that my time is valuable and as a customer, I am valuable in terms of dollars spent at the register. There are many other options on 41^st Ave. in Capitola, with Sears just across the street and Home Depot and ProBuild about a mile away.
Today I got my Orchard Rewards email. It suggested I log into my account to claim my reward. Who needs to log in? I don’t log in to get rewards at CVS. They give me a coupon at the register worth $ 5 in cash! Needless to say I didn’t bother. OSH is probably the oldest hardware chain in California and used to have a reputation for service. They have clearly forgotten what that means. People don’t want to give their phone number at the register. They don’t want a little plastic card that clogs up their wallet with all the other useless plastic cards. They want to be treated with respect, as if their business matters and their time is valuable.

Ugh.
I will start with the good:
For years, every time I have to go in there, they usually have what I need at a decent price (to be fair).
The employees SEE you when you are looking for something and are helpful. Some of them are really badass. Especially in the electrical, mechanical, plumbing and paint departments. These are old-​schoolers who know their shit.
If I could give this review based on the employees alone, it would be 5 stars!!!
But it sucks. Bad. There is clearly a lack of capital/​management issue going on here.
There are many reasons that I only go there when I HAVE to (I live close by). The main gut-​wrencher is the checkout process– It’s like pulling teeth. Its very sloooow, they never have enough people to make things move along, they force their employees to recite scripted «Do you want to join Club Orchard», etc., and you are forced to stand there looking at faded countertops and even more faded people. Its depressing. I have found my eyes wandering to the ceiling and resting on birthday balloons that were released back in the 70’s stuck in the rafters…
The whole place needs to be torn down and remodeled– its a bottleneck and they block off the whole center of the store with patio furniture, you can barely walk through it and when you just want to get in and out (as most hardware customers do) you are forced to skirt around all their displays and find your ant-​trail to freedom…
Not only that, all garden customers are forced to walk ALL the way from the front to the far back of the store to look at their meager array of plants, and after they find what they need then they have to come back through the store, and wait in the bottleneck of 2 – 3 check-​stands that actually are open, with 5 – 10 customers in each line, 4 of which can’t hear and need to write checks.
OSH used to be the king of hardware stores, they need to just pass the torch… Fix it, sell it, or let it go…
If they could fix it I’d give them my dollar over Home Depot as I always like the underdog… :)

They always seem to have what I need. I can’t imagine the days you have to go place to place to get what you need. Overall they have a good selection the people there are pretty knowledgeable. A lot of older employees so they definitely know about things that you’re trying to do and have experience in some projects you might have. I’d say they’re generally a little bit more helpful than place like Home Depot but then their prices are maybe a little bit higher.

i was minding my own business when a large display behind me collapsed crushing my foot bleeding all over. we filled out accident report together with the manager but when i made insurance claim they had rewritten their version. I boycott them for their lack of safety and for their lack of good morals.

I“ve been going to OSH for 25 years. I used to go to the one in Watsonville, but I moved toward the Capitola one 13 years ago and this one is equally as great. People who work here are so helpful and they actually KNOW what they’re talking about. the lay out is excellent and if there is a line in the store, it goes really quickly. I love the garden dept. too.

I didn’t end up buying anything. Bathrooms are by the lawnmowers, straight down aisle 10 and to the left before lawnmowers. It was messy but serviceable. Employees were pleasant.