Macy’s Furniture Gallery

This weekend my boyfriend and I were couch shopping, we went to every single store and we just weren’t happy. In Macy’s we met a wonderful sales person Janet who helped us pick out a beautiful bed. We went to the back of the store in the clearance center and met a woman named Gloria. She was immediately so sweet and willing to help us as it was our first time buying a couch and we had so many questions. Another customer was very rude to Gloria and I stood up for her. I wish Macy’s could recognize how special of a lady Gloria is and a wonderful sales person. I will be back to Macy’s to work with her again.

Best experience ever I had here at this store because of sales representative Yanni not only a great salesman but a great gentleman. Ordered 7,000 dollars of furniture from him. He made sure I was happy with my buy and made sure my wife and kids are happy also. I will recommend this branch to my family and friends and make sure they go see Yanni!!!

This review is for the clearance center only.
I felt compelled to write and explain what a hidden gem this place is!
After searching online and in numerous furniture stores for weeks I stumbled upon the carle place showroom. I entered in the front and the place is hugeeee. I was greeted by a salesman and asked for the clearance center and he told me there was none and proceeded to show me different items. 30 minutes later I asked for the restroom and he told me it was by the CLEARANCE center. Sigh – salesman and their lies and tactics.
Anyway, once I wandered off to the clearance side, which has its own entrance around the back, I knew I had found where I would be getting my living room set! The prices are a steal!
Granted, there are no pushy salesman on this side, so you are free to roam around at your leisure. If you have questions you have to find someone to assist you which can be a bit tricky, as there just a handful of associates for a huge department.
The prices seem to change daily, but on any given day it’s a bargain!
The clearance center items are pieces that were returned or cancelled by customers so beware you do have to inspect each item carefully, but I was able to get some great pieces, and even ended up getting a mattress and dresser in addition to two couches.
Marlene was especially helpful and went out of her way to call me when there were new mattresses available.
I will definitely return whenever I need furniture.

Although the store looks bare bones it is the undeniable value that keeps me coming back. I have furnished my entire home with gems that the professional and friendly staff were eager to locate for me. All in all it is a pleasure to shop in this store.

Bought a table and chairs in April 2012. Called for a repair and since it is out of warranty they wouldn’t even get me a repair service if I was willing to pay. Voicemail hell to talk to anyone. Macy’s furniture NEVER AGAIN.

I found a wonderful sectional here at a great price (not in the clearance section). The salesperson was very informative without pressuring me. For instance, he went over the optional warranty, but did not push the issue once I declined the offer. Delivery was right on time and they took the trash with them. I deducted one star because it did take a while to find a salesperson when we entered the store. It was a busy day, but certain areas of the store seemed to be devoid I dang employees.

This review is for the clearance section in the back.
You ever go into a furniture store and all of the employees and reps bug you and always on top of you while you’re browsing? Well you don’t have to worry about that here. You’re on your own here buddy. They won’t even help you bring down a mattress. When you do get some kind of customer service, one of the guys who work there is a comedic genius. He is something like the Michael Scott of Macys clearance. I thought he was a blast to talk to, but other customers were cursing him out for being rude.
But if you’re looking for a discounted mattress or sofa, or any furniture at all. This place may be for you. This is where furniture comes to die. I was able to find a mattress that looked pretty good and was very comfortable and marked down from $ 2500 to $ 850. Shopping here requires a lot of patience, and finding the right mattress without any damages is tough.
Keep in mind, All sales are final with no returns or exchanges. I made sure to stay until they placed a Sold Sticker on my mattress before I left. Overall happy with my purchase and delivery came 2 weeks later as they promised, but it better come on time since delivery was $ 75. And i don’t even want to know how many other people sat or laid on my mattress after I left, since it stays in the showroom. This might have been the biggest gamble I ever made in my purchasing history

This review has nothing to do with their actual merchandise because I happen to be a big Macy’s shopper. But last night I came into their store and it was one of the most horrible customer service I’ve ever received. To the point I’m disgusted. I walked in with my friend and her two kids who are all loud but we were controlling their behavior. I guess their sales associates were quick to judge what walked into their doors also with me wearing hiking clothes, they had us labeled from the very first second. Little do they know I spend THOUSANDS of dollars in Macys. I was just registered there and many of my wedding guests spent a lot of money in Macys as well. I’m a card holder and I spotted an ottoman I liked (i started with a low ticket item purposely) and asked if I can use a coupon since it was on sale (forgetting it doesn’t apply to furniture and jewelry) and the sales associate man gave me this snobby attitude like I had got to be ridiculous asking that question. I asked about delivery which he then told me it was $ 80 I thought it was silly to spend $ 80 on just an ottoman that I can pick up from the store, which he then explained how it gets shipped from NJ warehouse (again with an attitude) so I walked away. another lady then approached us asking for help but at that moment I no longer needed it and kindly declined. As we were walking out we see a sticker on the door showing free shipping for purchases over $ 50. So I went back in and asked about it. I approached the man who was helping who happened to be speaking to the lady who asked for my help afterwards. With an attitude again, they answered how they never heard of such thing. And I told them I saw it on the door. They both then got up like I was the biggest liar in the world and followed me to the door. Their explanation for that was that all macys stores have those stickers on their doors. (Fine) but I then went to ask if they can find it in another store and they barely answered me and walked away. What snobs with noses up their you know what. I definitely felt like I was judged because they probably felt I was wasting their time and wouldn’t spend any money. Little do they know on top of the ottoman I was interested in a whole bedroom set… They lost a good sale and now a loyal customer. The manager and headquarters will be hearing from me today. I definitely don’t recommend coming here unless you want to be treated like crap if they feel you probably can’t afford their merchandise.

I just purchased a mattress to be delivered and a chair which I took with me. T
he service was fine. Don was particularly helpful. They do not have enough help but it also isn’t Bloomingdales so expectations should be lower.
It is possible to get very good buys.

Pretty sure the man’s mother told us to come here strictly for the comedic value of listening to us afterwards.
What a effn nightmare this place is. Its huge, and it looks like people literally walk in, see what they want, and pee on it to mark their territory. One guy took a mattress, tossed it on its side, and sat on it until a sales rep came to help him. Also, the mattresses are «refurbished» and «cleaned to Macy’s standard». Sorry pal, I dont want a used mattress. And if the «macys standard» is anything in comparison to the shape their bathrooms are in… I should have taken a shower as soon as we walked out. We asked a sales rep for help, and she held up a finger and said «wait a minute». So I used the ladies room whilst waiting, and someone had literally peed in the middle of the floor. The Middle Of the Floor! I have public restroom anxiety to begin with, and that just set me back like ten years.
we called the mom when we got outside and she started laughing «told ya». sigh.

We bought 2 beds, one bed set, couch and recliner as replacements for Hurricane Sandy. We got a 10% store issued FEMA discount on everything we bought. Evan was very helpful and the delivery went off without a hitch.

WAY to big for an older person to shop for an item. Mom could not walk to the back of the store and they could not bring the recliner to the front of the store. I just didn’t feel like they were going out of their way to make a sale and I was disappointed. They have a good selection of merchandise at good prices spread out over the the length of a football field… One word, consolidate.

the people there are a bunch of buffoons… i called over 5 times to verify if they had something in stock i had the sku number and the web id number… i was told there was 6 pieces in stock and it was there for sure… by nicole… i traveled in the snow to get there over 30 miles each way. of course there was not 1 piece there…
remember when Macys was a real store with great customer service?
people there are toooo busy texting on their phones to help you…
i would gladly pay full price if they still made the piece but it was discontinued… i kept saying i am coming from manhattan, you think knowing the distance i was traveling someone would have checked to ensure it was there… of course i asked them to and was told they dont do that… oh yeah that would have meant doing some work
what do they do put the people they want to fire to work in clearance?
they are a step under the garbage at least garbage had a use one time…
…losers…

We purchased a dining room set in 2009 (table and four chairs). The sales representative sold us on a 7-​year warranty for the table by basically saying that any sort of scratch or damage to the set will allow us to claim a new piece without any problem. He said why put protective covering over the table when you could leave it as is and just get the warranty and have Macy’s replace it.
Well, here we are approaching 2013 and low and behold — one of the chairs literally snapped in half when a relative sat on it. When we called Macy’s to put in the claim it was promptly rejected because it wasn’t «a scratch on a table.» So this warranty covers a scratch but not an entire chair falling apart. Moreover, the entire claims process even for a scratch is an arduous task. Even for a claim on a table scratch you need to go through a multi-​pronged process that often yields no satisfaction.
So here we are — out a tremendous amount of money plus hundreds in the warranty which was 100 PERCENT misrepresented by the Macy’s salesman.
Please do not fall for any upselling trick and avoid Macy’s warranties at all costs. You’ll think you can rest easy until it’s time to use the warranty and they put you through hell.
Shame on Macy’s and shame on this branch.

Its a huge clearance center. Like any discount place, you have to hunt and dig to find quality.
Sometimes, you find it.

Macy’s Furniture
This is the huge Macy’s furniture location on Glen Cove Road. When I say Huge, I mean HUGE — but believe it or not, as huge as it is, it seems like the same furniture over and over.
Amazingly not one couch available on display was of the type I was looking for (tight back) — they all have the huge cushion backs — of which I am not fond at all.
I ventured off to the clearance side of the building — it is jammed with all sorts of pieces in various states of disrepair.
There is no rhyme or reason to the layout in the clearance area other than the couches are all jumbled in the middle and various furniture around the periphery.
I was in the market for a sideboard and found one that was in poor, but fixable shape. The tag was showing the list as $ 3000 but final clearance as $ 1400 — but it was totally beat up — I had to laugh. I offered $ 200 but they didn’t bite. It would have taken me about a month to restore the piece to a decent shape but they wouldn’t budge on the final price. Ah well– too bad for them.
All the other pieces were in worse shape and the «final» prices were ridiculous for such garbage.
Back in the main showroom, it was dead quiet — even the sales people seemed unhappy to be there.
It gets one star for some nicely laid out rooms, but nothing else after that.
Big parking in front and sides.