Pilates Room

It’s a pity this company has such bad customer service, I really like Adriana and Betsy’s classes.
When I initially signed up for the monthly membership I was given a hard time about a promotion they had up in their studio window, being told it had expired months prior when it couldn’t possibly have because I had only been going for a couple weeks.
Then I bought a girlfriend a promo deal which when you give a gift certificate you’re given 5 classes. I was told she had to register before receiving the classes, so she did. Now I’m being told since that deal expired in March they won’t give them to me, so I’ll have to file a dispute with my credit card.
Dee you suck at your job, stop being such a money grubbing b*tch and pull the stick out of your A$$

I love this studio! The classes are great, the instructors are awesome and the price is amazing! The variety of classes that are offered along with several different times and days of the week are perfect for my busy schedule! This membership is worth every penny!

Came over from another local studio because the prices raised significantly and it’s also closer to my office. We very nervous given the recent [negative] reviews. I loved my former studio.
So far I’m very pleased with my experience at Pilates Room.
–very friendly instructor (Wendy) who offers kind redirection when needed on positioning, form, etc. Not an easy feat when you have a pact class :) she’s very patient!
–clean/​new facility/​quality machines
–diversity in format of class
–I really feel like I get a solid work out after each time
–easy scheduling/​diverse class offerings for all levels
–best price in the entire area for reformer classes ***big selling point for me since my previous studio raised rates***
–enjoyable overall experience.

I love Pilates and I have taken reformer classes for years. I have several complaints with regard to the Carlsbad location. Parking is difficult in the evening. The reformers are placed so close together that it is not possible to do leg or arm circles and other exercises without colliding with the person next to you. The equipment is starting to show wear and tear, There are no shades on the windows, so at certain times of the day, you are exercising with the sun in your eyes. There is one less springboard then reformers, so if class is full, you cannot use the springboards. I have only found two instructors that are friendly and I enjoy their classes (Wendy and Whitney). There is a new instructor on Sunday who is also personable. The others I have tried are not friendly and this makes the class uncomfortable. I agree that the price is great but for me this is not worth the tradeoffs,

I have been a member for almost a year but only started to go on a regular basis in the last three months. All the instructors are good but Wendy is by far the best. If you take her class be prepared to «bring it» because her classes are always different and she will challenge you. My entire body has changed by doing these classes!!! They now have an app that you can use on your phone making it so much easier to sign up and keep track of your classes. The only improvements I can recommend are to add classes to Friday afternoons and Sunday’s.

I had such high hopes for my first experience in Pilates. However, due to their cancellation policy and the fact that one simply cannot contact the studios or speak with a live person at all, I feel like 1 star is fair and deserved. I was unable to make my first class due to waking up feeling sick, this is when I discovered that there is no recourse for missing a class. OK, no big deal, a policy is a policy, right? The real kicker is, I just cancelled a class, 23.5 hours in advance, and that class is history. They’re just going to take whatever they can get and don’t give a care to the people they turn away in the process. Can’t call anyone to contest this behavior (23.5 hour notice should be sufficient), so a bad review I am forced to write. Sigh…

I’m so glad lily is instructing here now!!! She is great! Wendy also does a great job. The room is always clean. Love the place. Every instructor has their own style, so I recommend you try them all. The only negative is the lack of classes now compared to what was offered when the studio first opened. If there were more classes offered, I would’ve given 5 stars. Thanks for joining us Lily!!!

I love Pilates! I can’t say enough about the exercise especially as I have a bad back. I combine my Pilates workout with the gym work out to get the benefits of both types of exercises. I used to go to Club Pilates, but Pilates Room is only 1 min from my house so I decided to try it.
My first time in the Carlsbad location was not a pleasant experience. The instructor, without even greeting me, immediately told me that it’s gross not to have socks and that she hoped I had socks with me. Of course I didn’t so I bought a pair from the store. I was the only person in there for another seven minutes and not once did she talk to me other than when I bought the socks. Nothing pleasant, she texted on her phone the whole time and then when the class began, she reluctantly looked up from her phone & asked for names to check everyone in. Unfortunately, she always teaches the time that I can make it so I am always stuck with her and even after four months she was still unfriendly. I tried out a couple other times to see if it was just her, and for the most part, the instructors are OK. The classes are great and they make up for the lack of personality of a few of the instructors. I quit going because it was so awkward to have that one instructor and that was the only time I could go.
Even though the classes are really good, the fact that one or two instructors make the class so uncomfortable and awkward and are downright unfriendly I rated them lower. The whole experience should be fun and motivating and it’s not at this location.
I’m sorry to rate this place low but it’s no fun to go to. I’ve talked to a few others that were in my classes and they felt the same way. But because it’s convenient and close by our houses, they will keep going. I might try them again if I see they have different instructors and maybe my experience will be different. If it is, I am more than happy to rate higher!

I love this place!
I am not one for exercising but this place makes working out bearable. Not only bearable but fun (with nice little breaks) I love the feeling I get all over the next day. Several of my friends have signed up after 1 class.
Good people.
Good music.
Good variety of classes.
Good teachers.
&
The facilities are great.
The socks are a rip off though (DO NOT forget them, you’ll have to fork out another $ 20 on little grippy socks)
Everything is done online so dont expect to get much knowing on the rules and regulations from the instructors. They are there to get you into shape — not help you figure out your finances etc.

I should have listened to the previous Unilocal comments. I was excited to try a new type of exercise and I actually love it. I would have joined however the customer service is very poor and just not worth it. The actual studio doesn’t have someone there that you can talk to about joining, all of this is done online, however their website isn’t the best. The only form of costumer service is through email which has a 2 to 3 day delay for responses. I had read the Unilocal review below about the membership for $ 39 a month but couldn’t find it on their website so I emailed and got a response form «Dee» and she gave me the details on the specific package and told me to let her know if I wanted to join and she would sign me up because it wasn’t on the website. About week later I responded letting her know I would like to sign up and she said that that offer was no longer available. Positive– I now love pilates on the reformer but will be getting a membership somewhere else.

The Pilates Room in Carlsbad is a great deal for the price, convenience and quality of instruction. I have been a member for nearly a year and have attended classes lead by most of the teachers, with my favorites being Wendy, Fernanda, Lily, Missy and Whitney (who is new!). As some of the previous posters have commented, there were some staffing issues as this is still a relatively new location, and at present there are no classes on Saturday afternoon or all day Sunday, but I think you can find what you need if you’re somewhat flexible. Since there were some negative comments posted on Unilocal,I will address some of those in light of my experience.
I prefer the «all levels» class, which is really not designed for beginners, contrary to the comments made by another poster. There are beginners classes nearly every day that are specifically geared toward those who have no or minimal experience with pilates reformer machines – go to those if you have never done pilates before and stick with beginners for awhile until you really get the hang of it. «All levels» means for people of varying levels of fitness, not «brand new to pilates.»
Addressing some other comments made by previous posters: 1) everything is done on line – go to the website and use the «contact» link to ask specific questions. The instructors are not sales agents. 2) Classes are 50 minutes long with 10 minutes allowed for transfer of students between classes. Just as in a yoga studio, you would not walk in while a class is in process and expect a tour, as a previous poster did. 3) You must register on line – don’t bring along a friend and think that she can «try it,» as another poster did. There are liability forms to be read and signed, so the instructors cannot allow someone to use the facility without having completed them. 4) The instructors I have dealt with have been very good about correcting form, making sure to challenge the class, responding to concerns and providing options for special situations (injuries, pregnancy, less fit, etc.), and in general making the workout fun.
Let’s be realistic. Pilates classes for less than $ 5 per class in a new studio with excellent equipment and great teachers! This is a DEAL!!!

Prior to joining Pilates Room in Carlsbad my only previous experience with the reformer board was my total gym at home and physical therapy sessions. other than that the only classes I had done were Mat Pilates classes at two other local gyms.
The minute I started here I loved it! I felt challenged and I love how the instructors correct your form. You have to sign up online before classes fill up because there’s limited spots. When I signed up thinking I’d try it just for one month. within the first week I decided to buy a year membership and have it effective a month later. I have no idea why people are talking crap about Deeptish in the previous reviews. I found that he was helpful when I wanted to change my start date two weeks sooner because I used up my introductory offer faster than I thought and he replied to my email right away and resolved the issue.
So far for classes I’ve done Reformer Beginners, Reformer All Levels, Pilates Mix, Reformer Power Abs & Buns, Reformer Power Pilates, and Tabata Pilates.
Get it right, get it tight!~

I’m still on the fence about Pilates room. I’ve taken several classes here, and while I’ve gotten a good workout each time, I also get a weird vibe from the instructors. I’ve been taking Pilates on the reformer for several years, so I certainly am not looking to be babied by any means, but something just seems… off. I can’t quite put my finger on it. I’ve actually left pretty sore before, and not in the good way. I tweaked my back during a bridge series, and it hurt for days. I’m sure my form was off, but it was never corrected by the instructor. I did purchase the membership of 8 classes each month for $ 39, because it’s SUCH a good deal, however. I wouldn’t recommend this studio for true newbies, though, since in my experience they are not putting enough emphasis on breath, form, and alignment.
Edited to add: I’m still lukewarm about this place in general, but the instructor Wendy is absolutely amazing! She is absolutely excellent!

Update… Like others have mentioned the schedule has completely changed! This is so frustrating for me because the 10−2pm classes are my only time slot. These used to be offered every day. Now only twice per week :-(Pilates Room is definitely getting their money’s worth we me since I can barely make one class per week. My main reason for moving to this studio was for the class flexibility. I sure hope this changes soon!

So unhappy and dissatisfied with PilatesRoom Carlsbad. I signed up in September 2014– they sold me on the 6AM classes since I am a working professional. Yet they can’t seem to find a replacement since December 2014.
Going on 2+ months without a flexible schedule.
I’ve emailed them Multiple times and they say the same thing, waiting for a qualified person. Did they not think of replacements or did they not think these thing would happen?
That is the nature of any business, so just because someone quit, the customer pays? Wow, I don’t think so.
I work in San Diego and can’t come to the 7am classes as I have more than a hour drive.
6am classes are perfect for me and may others.
I am stuck with his contract and can’t get out of it. They offered for 20 dollars more I can attend the other PilatesRoom, yet they are not near my work and home.
If I don’t use my 8 classes I loose them. I lost 3 classes this passed month as they didn’t have any alternatives.
I am really thinking of getting my lawyers friend involved for false advertising.
Sincerely,
A very unhappy new PilatesRoom customer!!!

2.5 stars great price, updated clean studio and most of the instructors are good. When this club opened in October I was so happy. They had early classes to accompany my schedule. Well 4 months later thry barely have 6 or 630 am classes. Most times thry are canceled. Customer service is in like India. Same cookie cutter response from Deppish. Meh. Its a factory pilates company. Now that they cut classes in Carlsbad way back because the manager cant get girls to drive up … im canceling. Totally not worth the hassel of limited or canceled classes.

This studio provides great exercise with courteous and helpful staff. I have tried many of the teachers and I always leave feeling like I got good exercise in. I read the reviews complaining about the lack of customer service when they barged into a class & all I have to say is that it’s very obvious when a class is in session & people should know not to enter in the middle of a class despite what a form email might say, I mean use your common sense, Anyone who is interested in solely a soft & pampered experience should go to a spa, because they are clearly not interested in a workout. I really enjoy Pilates and this is a great no-​nonsense studio to exercise at.

I am shocked to see the low rating for Pilates Room Carlsbad! I have tried every instructor on the schedule and have never had the experience they were rude or mean. I agree with Marianne F’s assessment, the Pilates Room is a bare bones facility. It assumes you know your way around a reformer machine. That said, the workouts are varied and intense, which is what I look for in a studio. Alexa on Mondays is fantastic and I would advise taking her beginners classes if you need to build your confidence around the machines. The price can not be beat!

Absolutely hillarious! Customer awareness & service is very direct and in your face almost rude. Just bad energy from the employees I have met.
I purchased the Groupon eight classes for $ 19. Thank God that is all I bought. The first class I attended said all levels. When I showed up and told the instructor it was my first time she said good luck why did you choose this class? I told her it said online all levels. There were a lot of beginners in the class and she kept on going so fast that it wasn’t really beneficial to anyone. There was only one person in the class who seemed to be able to execute the routine properly.
My second class was scheduled to start at 12 Noon. On their website it says to arrive ten minutes early so I did. Upon arriving I opened the door and was rudely told we are not finished wait outside. Literally with those words. No hello, no thanks for coming, no hospitality at all. Wow I thought hmmm it looks like this place is filled with the same type of energetically draining employees. I was then informed that I had to buy an overpriced pair of socks if I wanted to workout. So I did. I didn’t have to do this the previous visit.
The two instructors I met seemed to be very ego centric and it was all about how they were the meanest and most skilled instructors. If you choose my class you’re gonna get worked. Just a joke.
I’m forfeiting the remaining visits left on my groupon and never going back to the Pilates room Carlsbad.
Check out Club Pilates! There’s a reason why they are rated five stars and this place only two.

This colorful Pilates studio had bright orange walls and brand new equipment. I have a longtime lust for Pilates, which strengthens your body from the inside out. Functional movement improves every aspect of my life. I have rid myself of pain, increased my muscle mass, sleep better and would like to think I look better because of these exercises.
I am a bit obsessed and have taken many private, semi private and mat classes, and I also teach mat classes. The cheery, clean environment helps reduce some of the stress of this challenging workout. Our instructor was fit and lean, she did most of the workouts with the class. Typically in a small group the instructor walks around and gives cues and assistance to the members. Once you are strapped into the equipment it is challenging to make adjustments to the springs and intensity. I had to dismount and spring myself loose which took a bit of time and I am not sure that she noticed this.
Overall, I got a good workout in and recommend Pilates Room Studios to anyone serious about training their core.