Public Storage

A terrible experience. I rented a unit for about two months, and upon retrieving my belongings found that the unit leaked and half my stuff was wet. When I brought this to the attention of management they were totally unconcerned. The local employee said they would inform the manager, who would get in touch with me. That was over two weeks ago and not a peep. Their motto is «we treat your stuff like it’s our stuff». If that’s true, their stuff must be crap. I hope they are sleeping on a wet mattress too. I would give them zero stars if that was an option.

DO NOT PUT YOUR STUFF HERE! We’ve been customers at this location for about a year now. Since around April the door to the climate control building has been broken, so they turn off the HVAC and just leave it open. Now my stuff has mold all over it and there are now birds and snakes living in the unit. I saw a copperhead slithering across the floor about a month ago. I’ve complained to the front desk no less than dozen times and I get the same response” we can only take a picture of it and send it to the main office. We aren’t allowed to do anything else” All this with posters everywhere saying 100% Customer Satisfaction… They are quick to give out the Area Director’s name Kristi McDougal and a telephone number but nobody ever answers that, it just goes to voice mail. We pay on time every month and only want what we pay for and are not getting that. If we weren’t too busy with our home remodel we would move it all out and into another storage facility with another company.

Very clean storage unit.
Christine has been wonderful to me. At first I kept forgetting my pay due date. Christine would call to remind me and also called my son to make sure o received the message. Love her for that.

I stopped in here to get a few moving boxes recently and Christina was really helpful. They have a good deal (buy 35 get 15 free) on moving boxes and they accept flat unused boxes back if need be. I’d rather get boxes locally from a place like this than drive all the way to one of the big box stores. Plus, the PS boxes are thicker/​better than Lowes or Home Depot ones.

I recently reserved and rented a climate-​controlled storage space here. Both Sahil, and Sherita were very helpful and accommodating. The answered my many questions, and were very pleasant. Overall a great experience!

I am thrilled with my new storage option! Jessica was superbly helpful in getting me set up with my climate-​controlled unit. She answered my questions (many), laughed at my jokes (!), and was extremely thorough in helping me understand the process of rental and access. I had no idea it could be this easy!

Christina has always been super friendly and very helpful anytime I’ve needed anything from the office. She was great to work with and a great first impression for the company.