Genghis Grill

Absolutely terrible services. The place is so dirty and smell. Will never come back again

Absolutely terrible service the food is always good because your the one making it but the server had a terrible attitude and wasn’t even willing to find out anything we needed to know. Never refilled our drinks, another person brought the bill to the table without refilling and just a stupid attitude. I will never come back to this location but I’m happy to go to the others…

Awful service and place feels very awkward. Prices are high. Go to pei wei for better everything.

Went to this Genghis Grill on Hebron Parkway in Plano. The Genghis employees (s) saw us. As well as the cook looked directly at us. No words were exchanged. This was about six pm. This place was not crowded.
We were set on having dinner here as it was a night out with my son and his girlfriend to celebrate my birthday.
Waited ten minutes. Still no server. We ended up walking out.

When I went here the service was FANTASTIC :) We came here the day before my mom’s birthday and she had not received her free birthday bowl email, so we figured we’d ask about it when we were there. Apparently Corporate changed the policy and she was not able to get one… but instead of leaving it at that, our waitress, Brooke, and the Assistant GM, Saul, explained the policy change, advised us to contact Corporate, and then took half-​off our bowls! They were friendly and professional throughout the whole conversation. We will definitely be back! Thank you guys! :D

The food was really good. Not much changed there in some time. They did forget my son’s starch after giving him a hard time about it when he asked for rice and tortilla and ended up with neither. Waitress was rude and barely ever stopped except when we asked for the check. Process at this place keeps changing and the price went up again it seemed. No bok choy was also a problem. Mostly my complaint was about a wait staff that could care less and made us feel like we just wanted to leave.

This was my first time at this location. The one in Addison is disgusting! I liked the fact that this place was clean and the food was good. It was a little hard understanding the cooks as they all had broken English. It did not take long for a waiter to come by and he was helpful. Not many people there at the time of day, 7:30 … Not sure what it would be like with a lot of people inside.

I like this location because it has a lot of options to fill your bowl with that other locations don’t have. The customer service has either been acceptable or slightly less. To sum it up, I haven’t had a terrible experience here, but I haven’t had an awesome experience either.

I took my son and daughter to this genghis grill as a treat. I had been to others and was very pleased with the food and enjoyed putting together my own dish. We must have came at a bad time. The food selections looked old and picked over and to me looked like a health risk. We wound up walking out with no interaction with the staff.

The staff wasn’t friendly, the floors were sticky, and there were bugs crawling around the food. I did not enjoy my experience at this location. I highly suggest going to a different Genghis Grill… The drive will be worth it.

Gross. All the healthier meats were like old slosh … The floor was sticky and littered with food scraps … And near the stove it smells like a sewer … An utter disappointment and disgrace to the Ghengis chain. I hope they up their game soon or they’ll be out of business.
Check out the photos of the meats I posted before you come here with any expectations.

Yesterday was my first experience and overall it was pleasent. The environment was cozy and very clean which is important to me. I ordered the regular bowl. I was able to eat half and still have a lot left for lunch today. I will say the exposed raw meats kinda freaked me out. All I could think about was salmonella, but my friend informed me that they keep it all at proper temperature to prevent contamination. I got chicken, pork, steak, shredded beef, and crab. My least favorite was the crab. It felt very gooey and slimy. I think next time, I’ll get veggies first and then protein because I prefer lots of veggies to lots of meat. All in all, it was delicious and I’m enjoying my leftovers right now!

My first experience at a Genghis Grill and it was a total flop. Service is horrible!
I changed my one star to a two for the food concept. However, the whole dining experience put a bad taste in my mouth.
As soon as we get seated, the guy tells us a waiter will be right with us. We waited, and waited, and waited some more. Finally I could not wait anymore so I called out to the hostess to ask her are we supposed to go up or wait. She asks us if we got our beverage. We said no. She gets or waters and that’s it. No instruction, no waiter yet either. We just go up. The guy at the grill asks for a card. What card? We didn’t have a waiter explaining anything! !!
So…no more

This place is great. Clean and very interesting. Build your own stir fry. Who wouldn’t be down and they don’t put your starches in the bowl to build. Love it. Definitely will come back again

Was tired of burgers pizza Taco Bell and sub sandwiches so I decided to give this place a try. There is a place like this in Arizona. I was familiar so I was looking forward to this place. Good selection on proteins vegetables and spices all around clean and looks good. Staff is very friendly and helpful I like this place a lot

18 of us met for lunch here on a Saturday. We came in at 1:00 pm. Service was great and since we’d called ahead we got seated with no problem.
Food line was quite picked over, but not so badly you couldn’t make a decent bowl. Strangest thing, though, is that they were completely OUT of sesame seeds. NONE and none in back, because they had «not gotten a delivery in a while». An ON THE BALL MANAGER would simply send an employee to a grocery store to buy a couple bottles of sesame seeds.
And according to the waitress, No, there is NO wifi.

Just went to dinner at this location with my fiancé and everything was really great! We walked in and was greeted and seated immediately and soon our waiter David came to let us know how the system worked and to get our drink order. He was super friendly in a genuine way. We both got the large bowls and all the meats and veggies look fresh and appetizing. We gave our bowls to the cook and returned to our table where our drinks were waiting ($ 2 beers definitely a plus). Our food arrived shortly after and both of us loved our creations. I had enough for a full meal left over so I got my monies worth for sure. David checked in on us and made us feel very welcome. We will be back soon! We even said we might make this place a new weekly visit.

Food was good but the service was horrible. Long hair server didn’t stop at our table until I wave him down each time. Forks were all dirty and just NOT a good experience. Go to other locations until notice a change

If it wasn’t for the fact that basically your entire ‘visit’ at this place is self serve (besides getting drinks), I do not think my boyfriend and I would ever return to this location.
The food is always pretty good, but the service and cleanliness is beyond belief here. I am a waitress myself, and I feel I have a good understanding on how service can sometimes lack in a place, but about, say the last 4 – 5 times my boyfriend and I have been in, it takes 3 – 5 minutes for the host to seat us, & then another 5 minutes before the server greets us (preferring to get drink orders in before picking our meal). Annoying part is, the last 3 times, the host had to end up taking our drink order because the server never came (nor do they once during the entire meal).
The best part about all of this, it was not even busy when we were there.
We usually come in for a late lunch around 130−2pm. Maybe 8 – 10 other tables filled. At most. So I can only imagine how it is when busy?
The food is good, and the fact we can check out and leave without hounding a waiter down, gives this place the only reason we return. Highly recommend the manager to overview their staff and teach them how to actually do their job.

The quality of Genghis Grill locations can vary and as with any restaurant you can encounter an ‘off’ day… I have not had any issues with this location. Wait staff and management have been pleasant.
I love Mongolian Stir Fry places. I have it down to a science what to put in my bowl and which sauces and spices to add. I love my food every time.
A tip is to mash down your meat to make room for the veggies and I add my onions last so it sits on top piled high like a birds nest. I like mine real saucy so I get an extra sauce container. I also get the very large bowl (& you get two starches), eat it slowly (which is hard because it’s so good!) and take your leftovers home for a great snack or meal later.