Sears

Started off with very bad service till we were leaving and happen to see a worker named Trish. We asked her for help on locating a manager. Trish had the manager Marissa come to help us and they both worked on finding the coffee pot after a dumb sales lady refused to help us find our coffee pot. Thank you for all your help Trish and Marissa at Carson CA. Carson mall

I came here after picking up my glasses from sears optical upstairs. I come downto quickly purchase a couple of plain tees and a pair of basketball shorts on my way out. I looked for a cash register and turns out there is only one open in the whole building with the line being fairly long. It was fine I was willing to wait. But this couple at the front of the line who had lots of items said that the prices they were being rung up for and that the sale price from where they got it from were completely different prices. This was for every single item they brought up. Nonetheless I understood that things like this happen sometimes so i continued to wait. As i waited for 15mins+ another worker there redirected me to go to another cash register at the tools and hardware section.
This is the part where it gets worse I asked the guy if i could pay at this register and was told very bluntly «yeah wait» from Kevin. It did not look like he was going to finish what he was doing anytime soon nor did he even look up to see that i only had 3 items. So i waited for 10 minutes and at this point I was done with it.
I hate having to write bad reviews but if you want to save yourself time and stress dont shop here.
Kevin from the tools department who works the cash register needs to go back for training. Very poor customer service. I was being as nice as possible, but man this guy looks like he does not give a single care about any of the customers.

Came to return a lot of stuff at customer service today — and I had a semi great experience. Kayla was great! loved her customer service — I was just annoyed I couldn’t return everything because they didn’t carry a certain brand at that certain location. Thats dumb– all stores should carry the same brands so I wouldn’t have to drive to another Sears to make returns. Other than that I had a nice time in the store — it was clean, looked like any other sears to me.

Worst customer service! I came here to redeem a gift card I had so I ended up going to the electronics department. Monica was very rude and not helpful at all. I ask here for a case I saw online and ask her if she can check availability of the item. She responded to me «if you saw it online buy it online «Didn’t took the time to be helpful. And to make it worst when I asked her to speak with a manager or a supervisor she said «that would be me «thanks for the horrible customer service

If, I can give you 0 stars I definitely do it ! I’m very dissatisfied, disappointed and frustrated, the installation of my washer and dryer was the worst nightmare, the. Deliver department of Sears is the worst unprofessional, unproductive people, the customer service on the phone sucks !! I just can believe that Sears let this happen, according to the sales manager this happen a lot and they loose sales for this issues, finally decided to return the items and go to refund process another challenge. Is not over yet! DONT BUY AT SEARS, AND IF YOU DO BE READY TO DEAL WHIT UNPROFESSIONAL ! UNHELPFUL PEOPLE !!!

Place is a mess, after going around the store for an hour I finally found what I went for. I mean what should I expect after the holidays. Cashier gave me good customer service.

Never find what i want, the place is a mess. Only one clerk, line takes forever. Little kids running all over the place. Not to mention the tacky employees that dress funky af. Overall just absolutely ghetto!

One of the few sears around. I enjoy this store for their great sales & prices. The dress section has a variety for any event you may have. My favorite is the plus size section I enjoy the bongo clothing especially when Sears has the clearance racks up anywhere from 7.99 to 1.99. The upstairs has a plethora of pajamas, flannels, nightgowns, onesies and lingerie. Also you’ll find children’s clothing there. Great pricing and the daily deals announced over the speakers are quite helpful.

I am very disappointed in the «why not lease it» program.. it was not explained correctly so now I’m paying double for the merchandise.. Probably more than double.. I could have bought 3 sets of washer/​dryers… DON’T DO IT if you can help it… I feel as if I was scammed out of my money

I had to return a garage door opener and Alonzo carried it into the store and helped me right away. The return was very quick. If I needed to buy one I would purchase from them. Just would not use the installation service. But the store is great!

I went in to purchase a stove and refrigerator in the appliance section. We literally waited for 45 minutes before anyone said anything to us. The African American man then notified us that they were short staffed and that Chris a thin tall Caucasian man would be with us. We waited another 15 minutes as Chris walked up to a couple who had just walked up 10 minutes earlier and began to help them. He then said that the African American guy would be with us. It literally took 1 hour and 45 minutes to even talk to someone. It seemed as if Chris started offering the other couple things like a tv, a stove and other items they had not asked for just to avoid servicing us. Worst appliance department ever. These two men provided less than great customer service and acted suspiciously indifferent in the treatment provided 5o us this day. I will never recommend this store to anyone. Please make your purchases 3 lose where. Patronize companies that treat the customer who asked ends their money at their establishment with discrimination free, appreciation and great customer service.

Brought in my 93 year old father to buy an electric razor. Asked for help from the clerk in small appliances and she took us to find the razors, answered our questions and waited with us as we chose one. I wish I had her name cause she was very sweet and patient. Then we went to the electronics department and she helped us there for a minute and turned us over to Demoris, the electronics specialist. Dad wanted to replace his «fat screen» T.V. for a flat screen and he found one that was on sale. Demoris was extremely helpful, answering all of our questions and even calling around to find some of the answers. He packaged up the T.V. and took care of some paperwork regarding delivery and met us in the shoe department with our receipts. He was very personable and helpful and eased my father’s stress at buying one of those confoundit electronic contraptions! I was pleasantly surprised!

They always have great deals on tools which is the only department we ever shop in BUT those ridiculously long lines and slow service has not changed. When you can find an associate for assistance on the floor they are helpful though.

Him or the whack eater! Sears product dam! Bought my hubby a black and decker trimmer and within 3 months went WHACK! We took it back and they said without insurance we could not exchange it! Oh boy did my hubby go off! WHATEVER HAPPEN TO SEARS STANDING BY THERE PRODUCTS.!!

So on Thursday ⁶⁄₁₁ at 10:20 am I went into Sears for a pair of boots, the saleswoman, you know who you are, was very rude. I think it may have been a racial thing as she is black and I’m white. So I tried on some shoes without help, guess I left a mess, left her some work. Went to a different Sears and got much better service. Not going back

Came to this location looking for plumbing tape and found it. Unfortunately it was locked up. I went to ask an associate for assistance and this guy named Abraham said he didn’t think they carried it even though I was telling him I just needed someone to unlock it for me. Needless to say he was super useless. He asked another associate, Erin, to help us. I guess he couldn’t be bothered. Erin was super nice and helpful. If this review was just for her I would have given her five stars. The funny thing is Abraham rang us up and asked us to give him a favorable review as if he did anything to help us. Anyways, thank you Erin for your great customer service.

I walked out of this store earlier today because I didn’t want to give them my business. CUSTOMER SERVICE IS TERRIBLE. I needed to duplicate keys, and I was interested in buying a dead bolt. I found a woman in the Tools section and asked her where I could find both of these. She told me she didn’t know, and that I should go find someone else who works there to see if they know. That is NOT how employees in a store should respond to questions… If they’re on the floor they should be able to help or, at the very least, the employee should go find someone else with the answer. I chose to leave and spend my money elsewhere instead.

Won’t replace broken Craftsman tools with a new one since its against store policy. They have to give you a refurbished item. I’m sure they don’t lose any money out of it since it is an item they just get back from the manufacturer. But, atleast for the Craftsman Ratchets, they do offer just to replace the broken gear sets on your already owned ratchet.

I’m giving this location a poor rating because of the poor customer service.
I don’t go to Sears often but when I do, it is for work clothes. Yesterday I shopped around in this location for a while and things were going well. When I was ready to check out I walked over to the juniors section to checkout. There was no one at the register but I saw an associate who was straightening clothes on some racks in the area. Once she spotted me, she looked and quickly turned her head as if she was trying to avoid interaction. I asked her if I could check out in her section and she ignored me. I was standing there confused and then she walked over to the register and again I asked her if I could check out at her register. She blurted out a low «yea» without making any eye contact. I asked her why she was being rude about it and she replied «I’m not» without looking at me. I searched for a name tag but she did not have one on, I asked her for her name and without looking at me or showing remorse for her unwarranted tude, she replied, «Jessica.» I gathered my things and went to check out at the jewelry counter. The associate there was much more pleasant and she called the manager Mary over so that I could lodge a complaint.
I have to say Jessica really ruined my day with her bad attitude and I should have left without purchasing my items because businesses need to learn that customer service is important. There are so many other places that I can choose to spend my money. I don’t have to pay to be disrespected at SEARS. If you work in customer service and are having a bad day, you need not to go to work. It is unnecessary for you to ruin someone else’s day by being rude.

Sears is really making a comeback. The clothes they have here are actually pretty decent looking and awesomely priced if you catch them on sale. I found two Structure sports coats for $ 20 each on clearance. I wear them when I go out, to work, to professional events and get compliments every time. I also got a bunch of ties for about $ 8 each and workout shorts/​shirts for about $ 10 each. To top it off, I happened to come in on friends and family discount day and they were doing exhibits/​raffles throughout the store and I won $ 50. Definitely loved my last experience at sears.
In terms of customer service, everybody I dealt with was super nice. The nice salespeople in the men’s department even helped me decide which shirts and ties to get.