Red Lobster

Food is good, but my wife and I waited over an hour to receive our main courses. I was left without a drink for over 25 minutes with no refill. After all we went through, the manager gave us a whole 20% off. Really?20% off our bill for waisting an hour out of our lives? Horrible and unacceptable treatment. We won’t be coming to this red lobster again and I suggest you don’t either.

Last few times we have visited this red lobster service has been not that great. Food prices are getting higher and portions smaller and salads have become a lettuce and a onion slice. Not the value

The food was fresh every time we have gone. The staff was very friendly and helpful giving their favorite selections! We always get seated very quickly and it has always been clean!

The very best salmon I have ever tasted since losing my father (who was a salmon fisherman on the west coast.) Excellent service. I was a tad disappointed in the salad. It seemed to be a bit sparse and could have easily been jazzed up with a few ingredients. Mostly, it was an excellent night and we will return for sure. Fantastic service.

Took my Mom for a treat because RL is her favorite restaurant of all time.
Unfortunately our experience at this location was just terrible in all aspects and ruined the evening.
Upon entry, the place just had an unclean smell. Sour carpet?
We waited for 40 minutes for a table and another 40 minutes AFTER our appetizers for our meals.
Nothing could be described as «hot» and everything sat on a plate was served in puddles of grease.
Save the money and go to Long John Silver.
You’ll get the same experience for a fraction of the cost.

The food was delicious!!! We love lobsterfest. We ordered so much food, we didn’t dare try dessert. Our waitress was extremely nice and very attentive. We’ll definitely go a again.

This place is a disaster! Even if you think Red Lobsters are fabulous, this one will change that thinking. I’ve been to this one a couple times, when in Cartersville on business, but tonight was the absolute worse. Never again! I ordered the fish-​and-​chips and they’re «out of the fish.» This is at 6 PM, so I doubt they had a «run» on it. Next comes the totally lukewarm clam chower which I have to return. Then, to cap it off, I get the trout (that was fine) … the baked potato was not fully done and the broccoli was so overcooked it was dry and entirely flavorless. When you can’t get a baked potato an broccoli right, you fail restaurant cooking 101!!! Previously, the service was slow and the waiter had an «attitude.» This time the service was fine, but the food horrible. This place must have some serious managerial problems.

I usually highly enjoy the Red Lobster experience. This trip was not up to par. We were a large group with several children in tow and we were not greeted very enthusiastically from the get-​go.
The hostess seemed highly annoyed that we had a group of 9, 4 of which were kids. They took their sweet time finding a table to accommodate us even though the restaurant was not busy. Even though we clearly had children dining with us they decided to place our group directly in the bar area by pulling 4 tables together. Now I enjoy adult beverages, don’t get me wrong, but I’d rather not have my children essentially sitting at the bar.
Once we were seated, the waitstaff proceeded to argue over who was going to be «stuck» with our table. We could actually see and hear them from our table since the terminal was only 5 feet from where we were. Finally they worked out which two servers were going to have to suck it up and they took our drink order. 20 minutes have now passed and we have no drinks, and no one has taken our food orders even though we can see the wait staff just milling around outside the kitchen door.
40 minutes in and we are finally getting salads to the table.
60 minutes and our entrees finally arrive.
In this hour we have only had one person check back with us to make sure we had drinks and to clear salad plates. We had no biscuits and our cups were empty for probably 15 minutes.
Now, I understand it is not easy to tend to a table of 9 people, especially when they have children who are going to be needing refills and crayons and extras like ketchup and honey mustard. Because I understand this and feel guilty for plaguing the general public with such a party I compensate in tipping. Typically a trip like this would have garnered a 30% tip. More if they really take it in stride and impress me. Does the server know this going in? Probably not. Does that mean we don’t deserve good service. Absolutely not.
Not only did the service team miss out on a hefty tip, but they missed out on upselling as we decided to head next door to a different restaraunt to have desserts and drinks.
I am sure a smaller group would have had a better meal, but be warned that larger groups don’t appear to be very welcome at this location.