Dunkin’ Donuts

I mean, I guess it’s fine. The donuts are good. I called several times over the course of 2 days to find out their thanksgiving hours. When someone finally answered, she must not have heard me because she said, «Say what?» Not exactly what I would expect from a place of business. Then the employee who answered the phone told me she didn’t know their exact hours, but they probably closed at 2 or 3.
Donuts good. Customer service, not so much.

Dunkin doughnuts by far is my favorite coffee anywhere. As a frequent customer of Dunkin, I was unfortunately very disappointed in my visit yesterday.
Last week I stopped in to order a medium French vanilla coffee. The gentleman working informed me that they were out. (I thought it was a little weird because at no other location have they ever been out that I have been to.) It was no big deal, I ordered another flavor and was on my way.
Yesterday (a little over a week later) I went back and ordered a caramel apple doughnut (which was advertised on the door as you walk in) and a small French vanilla coffee. They were out of both. The doughnut– kind of ok, but still no French vanilla coffee? I then proceeded to order a latte. The machine was broken. Ok… The last thing I ordered was a small hazelnut coffee, they made me a medium. At this point I thought I’d take what I can get and left.
This is my first bad experience with Dunkin donuts, and obviously just a management issue. I will definitely remain a customer to the company, just not to the Cary location.

Hey, if you want a fancy setting, overpriced doo dads and beans that spent a bit too long roasting, go to the place with a mermaid on their logo. If however, you want good coffee as generations of Midwesterners have come to know and love, then the place to be is Dunkin Donuts. Whether you like your «Joe» hot or cold, you’ll find it made just right here. I always get cheerful service here, and it is usually pretty fast as well. If you are in Cary and want some coffee, then look no further.