Dunkin’ Donuts

Tonight is the FOURTH time I have gone to this location and they were closed during hours they were supposed to be open. I went at 8:30 on a Friday night, the door was locked, even though there were people inside, and the sign said the lobby was open until 11:00. Never coming here again, and as others have said, they are often out of regular items. Go to the Dunkin Donuts in Cary or Country Donuts down the road. Both are better, and both are OPEN when they are supposed to be!

This location is good. Coffee is better compared to Starbucks locations in this area, from my experience. Donuts taste fresh and good. But the narrow drive through lane is an inconvenience and makes for slow service during peak winters when there is snow and also during peak hours when there are many cars.

Horrible service!!! Absolutely terrible. Drive Through was not moving so went inside stood there and there looked like just teenagers working moving slow and did not even acknowledge me. Just terrible! Walked out without coffee went to another location.
Will not come to this location again!

Horrible. Prices higher than the Dublin donuts 1 mile away, service is horrible, manager has nasty attitude. Food was terrible. Drive the extra mile and go somewhere else

Dunkin Donuts are ok, but it just amazes me that they survive in an area that has a wonderful local donut shop nearby (country donuts) that does a much better job

Its unfortunate that this is the only Dunkin’ nearby with a drive thru. I’ve gone here 15 – 20 times in recent history, hoping it will improve (cause its on my way to work) and there’s frequently an issue.
They usually either way under or way over cream the coffee. Lines take forever, even if there are only a couple cars. I’ve been overcharged, and gotten wrong orders. I’m pretty done trying here.
I would encourage management to teach employees how to think for themselves and do active problem solving. These people are like deer in headlights when they have to tell you they don’t have something you want: Multiple visits they have been out of what I’ve requested: bagels, donuts, coffee flavors.
I didn’t want to do a negative review: but most recently they didn’t have the donut i asked for, didn’t have the coffee flavor i wanted, and when i pulled up to pay they told me they didn’t have the coffee flavor i picked as a second choice! No offer was made to try and make up for all the let downs.
Ill try again in a few months, maybe supplies could be stocked, and employees could have the skill and authority to make a disappointed customer happy. Ill edit this review if i see improvement.
2 stars cause at least they smile, and its clean.

The staff here is awesome. So friendly. This is my go to place for my necessary am coffee!

I really enjoy this Dunkin location. It’s the one place I feel that always gets my coffee right and the staff is very friendly. My daughter loves the smoothies and donuts too. I am not a huge fan of fast food breakfast but my friend got my hooked on the egg croissant sandwich! It is a dunkin/​baskin Robbins so they have ice cream too, which is always a plus!
The only negative of this place is the parking lot. Sometimes it is dangerous because the drive thru line will be out to Rt 14. I have more than once skipped getting coffee/​breakfast because I couldn’t get into the lot during the morning rush :(

I come here every morning between 7−30−9 sometimes I get lucky and get no line and others are a nightmare. I know the employees do their best and you can tell that management takes pride in their service and make sure the customer is satisfied.
Nobody likes the long drive thru lines or the horrendous parking lot but the employees make our coffee and that is worth jt to me. I love Dunkin and love my crystal lake location.

I can’t function in AM without my Dunkin :)

This location is in a great part of town. This is a Dunkin Donuts/​Baskin Robbins, so you may get anything from a specialty coffee to a donut to some flavor of ice cream. I was very pleased with my latte, which was only $ 0.99, and with the atmosphere/​cleanliness of the facility.