KFC

Usually I have a problem w/​the customer service, but I like the chicken so i just suck it up. Today was the nail in the coffin though. I bought a bucket of orginal chicken. It had NO FLAVOR what so ever. I wanted to call and complain to get my money back or another bucket but I didn’t want to risk the disappointment of another flavorless bucket. So instead I’m quitting this KFC :(

This place is extremely hit or miss. It’s been a huge miss lately. I know it’s just «fast food», but the employees are very unprofessional. My order is usually wrong. I usually just shrug it off and move on with my life though, it’s just fast food. There is ONE girl who works there that is actually pleasant all the time. When she is there my order is right 100% of the time. I’ve had to sit in line for 20+ minutes before during a weeknight with MINIMAL cars in the drive thru lane. I always know I should stop coming to this particular location, but it’s only a 5 minute drive from my apartment. I think from now on I will stick with the other eateries in the area on those nights where I am feeling lazy and craving something bad for me.

Unfortunately this location has gone downhill. They only help one car at a time, all the way through, which causes the drive through to be the slowest I’ve ever been through. Went inside to order and since they only have one register it also is incredibly slow. The cashier had no smile or enthusiasm whatsoever. Not a really good choice for fast food in this area.

Slow service! I was in the drive through with only 2 cars ahead of me. When I got to the drive through to order, I was asked «one moment please». Okay, so as the cars behind me piled up and 5 – 7 minutes went by I drove off, with the 2 cars ahead of me still at the window waiting for their food. There were about 6 people in the restaurant and this was 6PM during a weekday. I mean really. There is a reason why we call it fast food.

This restaurant is making a turn around highly satisfied. I love the food here. Mashed potatoes were hot and tasted fresh as did the biscuits. I’m really happy about deciding to give this place another shot

This location is awful. The employees are incredibly rude and unprofessional. I sat in the drive thru lane for 20 minutes before my order was taken, had the employees joking and yelling to the car behind me, and was told I couldn’t order something because they were going to close in an hour.

I really try to give this KFC/​Taco Bell a chance on occasion. I have no real issue about the food. It’s fast food and that’s it. When I order KFC its ok. I can’t bear to eat anything else from taco bell, but nachos supreme. All I can say is be sure to check your bag if order from the drive thru. Sometimes they forget utensils and even part of your order.

I did not patronize KFC for about 20 years. Then a few years back they started offering Kentucky Grilled Chicken, and I had to try it. It’s excellent. Anyway, this KFC is very close to my home, so when I go, this is the one. The problem? About half the time, they do not have any grilled chicken prepared. Of course, they offer the fried chicken instead. It never seems to dawn on them that I only come in for grilled chicken. I can’t be the only one; this is Cary after all. This has been going on for as long as they have offered this product. I mean, why bother? They never seem to be out of fried chicken.

Look, I know this is fast food and I shouldn’t be Unilocaling about fast food. I’m judging this KFC based on standards of other KFCs. So trust me when I tell you to not subject yourself to this location.
I’m not afraid to admit that I know my fast food. KFC can be good (again, based on the KFC standard) sometimes when you need a quick bite or when other restaurants are closed. So I wasn’t expecting too much out of this KFC. Just some chicken tenders and fries. Boy, was I in for a surprise.
I ordered the «extra crispy» chicken strips that they’ve been promoting recently and what I got were soggy, pale-​looking excuses for slices of chicken. They looked like they were still frozen but tasted like they were microwaved.
I’ve NEVER had a KFC meal this pathetic and this was also the first time I can remember trashing my meal before eating even half of it. The potato wedges were stale and the biscuit literally tasted like the inside of a couch.
To make matters worse, Zaxby’s is on the other side of the parking lot. So as you’re basking in the restroom lighting of KFC, eating your microwaved flesh nuggets and couch patties, you’re forced to stare at the «other side of the fence» — smiling families eating their hot meals in the warm lighting of Zaxby’s.
Funny how life works right? Just remember this. Life’s too short. Don’t eat at this KFC.

Please do not go here ever (to this specific KFC/​TacoBell location). I do not exaggerate when I say it took 20-​minutes for me and my friend to receive our order even though there were only about 2 people ahead of us.
The food is what you expect (it’s «fast“food for crying outloud) and thankfully they got my and my friend’s order right. I don’t know how it’s managed to stay open this long… but unless some DRASTIC changes are made in management I surely hope it’ll shut down soon.

I have had very bad experiances with them until about a month ago and they seem to be trying more this time. I agree with Kevin in it almost felt like they were trying to drive me nuts. One time the drive through window lady told me to just come in to get it fixed… I told her I came through the drive through so I wouldn’t have to come in. I have a little girl and it’s is easier to DRIVE through and eat at home then come in and eat at home. lol
Hopefully it keeps getting better.

This business is actually a combination KFC + Taco Bell. The food is just about what you would expect from either establishment; nothing more, nothing less. This one just happens to be within a few blocks of my apartment, so I’ve visited it quite a bit when on the hunt for a cheap dinner option.
The reason for the 2 star rating? Horrible drive-​thru service. By my count, they have about a 90% failure rate on getting my order right. It had gotten to the point where I was convinced the employees were conducting some sort of psychological warfare on me; after I had gotten acclimated to them forgetting the random item here and there and decided to start checking the bag for everything before I left, they progressed onto messing up the instructions for items (adding sour cream when I requested none on my fiancée’s taco salad for instance). They always managed to find a way to make me get back in my car and return to the restaurant to exchange my order.
Regardless, the reason it ISN’T one star is because they recently hired a new General Manager. He is well aware of their terrible track record, and offered to compensate me the cost of my meal plus a dessert pie the first time the lackeys screwed up under his watch. Plus, I was treated to a delightful display of chewing-​out on the responsible party worthy of a Gordon Ramsey show on Fox. However, he isn’t there 7 days a week, and when he’s absent the incompetent (or secretly cunning) staff go about their normal business of getting your order wrong and ruining your day/​evening, so if you decide to patronize this place ALWAYS check your order with a fine tooth comb.