Zaxby’s

Fail!
25 cents extra if you want a little cup of bbq sauce for your chicken sandwich.
Remember when restaurants had condiments that were complimentary? Zaxby’s doesn’t!

The flavor train passed this stop, but the fryer triple dipped.
With a calorie count somehow (ignoring periods) a close second to price, Zaxby’s sauce being just tarter sauce add ketchup, and all other non awful sauces being dollars more, this one comes in at least the grossest, skeeviest and unhealthiest restaurant I’ve been to, if not the worst.
If I come again, it is because I’m under duress or suicidal.

I visit this Zaxby’s every time I am in town. I love the fried white cheddar bites and chicken fingers. The food is always good and I’ve never had a problem with the quality of the food. The wait time is a little slow for a restaurant with a drive through which is the only reason I am not giving it 5 stars.

This is not a bad @Zaxbys to visit. The location is easy to access. I generally get the Wings & Things whenever I visit a Zaxby’s. I always order the wings traditional. Because after all, and correct me if I am wrong, but «boneless wings» and chicken tenders/​nuggets are the exact same thing, so stop calling them boneless wings. I never understood that.
But other than that, I really enjoy having nice hot chicken wings and chicken tenders served to me. The tenders are always a nice size, and are cooked just right. I always get the honey mustard for my chicken, and you have the option of getting other flavors other than Ranch and Zax Sauce, which they may or may not tell you.
They do have free WiFi here, so you can bring your tablet, laptop, mobile device, and get some work/​fun done while munching on your food.
#387

I’m done with this place!!! Where is corporate? They need to come in this restaurant. Dinner hour and couldn’t get fresh food. Ask numerous times instead they give me food that’s they re dip in grease!!!

I eat here when I don’t feel like cooking, especially on a Monday evening. On this visit, I ordered the wings and things boneless with the hot honey mustard sauce. They were out of my favorite sauce, so, I got the sweet and spicy sauce. Normally the boneless wings are cooked perfectly, but these were definitely over cooked this time. I always ask for 2 ranch sauces rather than the zaxby’s sauce and ranch sauce that they normally give. I didn’t receive the 2 ranch sauces. I’m giving three stars because this location has been consistently decent. If you order something off the menu with a few changes, be sure to check your order before leaving the drive thru.

Chicken finger plate is awesome, as all other food here. I am revising this review because just now (9÷11÷14) I got some Zaxby’s for lunch — Chicken Finger Plate with extra Zax sauce and drink — which used to cost a little less than $ 7 — and almost lost my cool when they told me it was now $ 9.28 for the exact same thing (regular sized drink). The employee at the window told me that «Corporate”* came in and forced this location to charge more for food. For whatever reason they did, it was stupid because as a regular customer here, I cannot afford to spend damn near $ 10 on chicken fingers. I can go to Cracker Barrel if I want to pay that for chicken fingers. Bojangles Supreme dinner is less than $ 7 and Zaxby’s is in the same bracket. So seriously, Zaxbys, you just lost your biggest fan.
*This review is for «Corporate» (whoever that is) and not for the friendly and helpful staff of this location.

It’s not great. Good news, the wait is down, because they aren’t cooking to order, so you get lukewarm dried up chicken, so that’s the bad news. The value for money is pretty bad too given what you get. I’ve liked other Zaxby’s, but this one not so much.

I was torn between giving this location a 2 star review or a 3 star review because the food is good! Yes, the reviewers are right. It does take a little bit longer than most fast food places to get your food. That didn’t even bother me. What bothers me is that it may take forever to get your order taken (inside). The cashiers don’t greet you or say thank you when they given you your order. They left something out of my bag and didn’t say sorry (the manager), they just threw it in my bag. I could have looked past all this, but the last time I went they gave me 3 decrepit wings! In the wings and things combo, you get 5 wings. This accounted for 3 of them. SMH disappointed. See the photo.

Sandwich was great and the birthday cake milkshake is amazing.
Cashier could have been much friendlier though :(

Good food, but wait time & price are my biggest qualms. The buffaloe-​blue salad is probably my favorite.

Much of the food is cooked fresh, so it can take a bit longer than some fast food places. I eat there at least twice a week. The inside wait is seldom over 5 minutes.
The menu board doesn’t show all the different foods they offer, some other meals on the side wall with pictures and specials can be located on the counter around the cash registers.
I wish they would add additional panels to the menu board so all of the menu items could be shown in one location. The online menu shows 9 different sauces are available, I like to try the different dipping sauces, but never remember all of the great flavor names. Original, Wimpy, Nuclear, Teriyaki, Hot Honey Mustard, Tongue Torch, Insane, Sweet and Spicy. Yea, I had to look them up! Hope I can get them to add a list of the sauces on the wall.
A little known fact that you can substitute your side item, you get fries by default. They rotate sides from time to time, but always have several items to choose from like Fried Pickles, Onion Rings, White Cheddar Bites, Fresh Potato Chips, Celery Sticks, Cole Slaw, Side Salad, also have Mushrooms I never tried.
They added brownies to go with the chocolate chip cookies and the normal 3 flavors of milk shakes. Recently found out they use real ice cream that comes in prepackaged cups, they remove the cover and add milk and your flavor and mix.
The manager told me about the new hot spicy chicken sandwich combo that includes a large drink. This combo is a winner, I hope they can keep it on the permanent menu. He said this location is going to be a test kitchen for new items. The more I eat here the more I like the food they are serving.
They rotate specials offers every few weeks, they are always a great value because the price includes a large drink. If you shop the Harris Teeter across the street, there is a discount coupon on the back of the receipt.
Sometimes they don’t get around to cleaning each table between customers but over all they do a petty good job of cleaning the booths, floors and restrooms. If you tell them about a problem they take care of it fairly fast. Very helpful friendly staff and doesn’t seem like a lot of turn over, so better at their assigned jobs.
Many customers never tell the staff when they empty the ketchup or tea containers, so the next customer has to wait while it gets changed.
It looks like an older review was posted on the Cary location was meant for the Zaxby’s near NCSU in Raleigh on Hillsborough St. I don’t think the Cary location was even in business on the posted date, maybe Cary was used because it is listed first!

I understand that Zaxby’s is not a «fast food» restaurant, but last night we went to the Zaxbys on Harrison and our food took about twenty minutes… IN THE DRIVE THRU! We love Zaxbys and our food is always good, but this location is the worst location that I have ever been to.

Never eaten in the location, as this place is only a few blocks from my apartment so I usually hit up the drive-​thru when I go. As far as chicken-​based joints go, I disagree with the previous poster; this one is better than average in terms of food and price. Menu is fried, fried and fried some more, with the exception of their salads (which are usually what I get and tasty). If you want to kill yourself with some fried cheese, this is the place to do it because their fried white cheddar bites are pure win. Their boneless wings are also a guilty pleasure.
Previous reviewer was not incorrect in his assessment of the wait times. Almost every time I’ve gone through drive-​thru it’s been at least a 10-​minute wait. However, the staff are always apologetic for the wait, to the point of ridiculousness at times. They’re very courteous and have never screwed up my order, which is a first for any drive-​thru establishment in Cary.
Overall Zaxby’s offers relatively good bang for your deep-​fried buck, and while I would not recommend eating here more than once a week tops unless you want your heart to explode in a cholesterol supernova, it’s a much better (and less hatred-​filled) option than the Chik-​Fil-​A a few blocks down the road. At least a Zaxby’s chicken sandwich doesn’t come with a side of fundamentalist Christian anti-​LGBT agenda.

I have been to a few Zaxby’s over the years. I decided to give our local location a try. For starters entry into the business needed a good cleaning. Tables clearly were not wiped down and the floor needed a visit from a mop (on a dry clear day).
All of the staff seemed to be in the back horseplaying instead of focusing on the counter. Some people left because the service was slow. I will admit that I was ready to leave myself. Students from NC State voiced that this was a normal practice to be slow at this particular location.
The price was a bit higher than I anticipated. However I remember from a few years back that the portions were rather large. A lot has changed. When I received my order nearly 18 minutes later it was luke warm and the portions of chicken were very small and represented more batter than chicken. The fries were cold and the small container of cole slaw showed signs of more fluid than actual cole slaw. The only positive item to mention was the ice machine for the drink selection. If you like the snow flurry ice then you will like the drinks.
Upon trying to get a managers attention was unsuccessful. I am unsure about other Zaxbys locations but this one is one to miss. Clearly Zaxbys must improve its service levels and also its food quality if it is to survive.