Citibank

I opened an account at this bank/​branch because I was tired of getting socked with international transaction fees from Chase when on vacation. You can use your ATM anywhere in the world with no fees with CB. They were very helpful and even called Social Security office for me to have a direct deposit changed to my new account. Then I needed a business account for a very small home business; they bent over backwards to help me set it up. Even the branch manager Julius Cooper pitched in to help. Had a very pleasant experience and recommend to all!

I opened my first bank account here in the 80s when it was Glendale Federal and banks weren’t wealthier than most countries. The three stars are for Dawn Paonessa, friendly tellers, and a reliable ATM. Dawn takes care of business for her customers and does what she says she is going to do. I can’t say that for many bankers these days. Subtract one star for Citibank as an overall institution. Avoid Citi Personal Wealth Management like a coughing person with tuberculosis. Subtract another star for the inattentive branch manager. I had some complex banking needs and I wasn’t able to get a response from this guy even after he was emailed from a manager at another branch. I switched to that other branch to get the service I needed.

First time ATTEMPTING to bank at Citi Bank. Came here with my mom and sister to open a credit card. There was ONE person working on the floor. No help. No greeting. No «be with you shortly». Long story short we complained twice and waited for over an hour. Ended up leaving without even talking to a Citi Bank representative. Waste of time. Taking our business elsewhere. Extremely poor managerial/​customer service.

I love this place! all of the staff is amazing and so friendly! They can take my money any day!

The people at Citibank in Castro Valley are awesome. Dawn Paonessa has been extremely helpful with our banking needs. She is professional, patient, thorough, and has a great sense of humor. In other words, she is down to earth with knowledge to help you with what you need. What a pleasure to do business with Dawn. This is how customers should be treated at banks.

This bank has been so very helpful to me. I had several questions about different accounts. The teller was patient with me and when she didn’t know the answer instead of making something up, she got the manager and together they worked with me. I was so surprised and happy with my experience that I opened an account then and there even though I just came in with questions. The only thing I dislike is the ATM machine is on CVBLVD and around the building from parking. I think it’s a tad strange, but not something I can’t get over.

rude rude rude. must have caught the lady on a bad day.

The bank itself and what it has to offer is wonderful. But the best part has been Chad Bateman. He is the one who initially set me and my family up with accounts and credit cards. We’ve been with Citibank for about 4 months now, and he has just made everything so much easier and so comfortable to deal with. If I have any questions or am unsure of anything, I just go in and he helps me more than I could have asked for. Chad has great people skills and is very knowledgeable about Citibank. Thanks Chad! (P.S. He still helps me even though I’m all the way in Hawaii!)

I’ve been a loyal Citibank customer for about 8 or 9 years now, I think? It was around the time when I started working in Castro Valley. so that’s where that number came from.
What I liked most about Citibank was their ATM system. It works like how you would use a credit card at the gas pump. Just swipe your card and put it back in your pocket. The other banks’ ATM actually TAKES YOUR CARD and returns it AFTER you finish your transaction. See, I had this issue with Wells Fargo where my card was stuck in the machine. Can you imagine my frustration? Shortly thereafter, I closed my account with Wells.
I don’t know how the other banks’ ATMs are now, but if they’re not doing the quick swipe and go, sucks for them. *THIS JUST IN: Bank of America is NOT up-​to-​date with the ATM swipe!*
The swiping method makes for quicker ATM transactions! TRUST ME, this is IMPORTANT because you never know who’s watching you! Also, I’ve amazed a few friends with how quick Citibank’s ATM system is — yes, it’s THAT noticeable. :)
I love you, Citibank. XOXO

WOWIE WOWZAHHH!
After getting treated like a criminal at the CITIBANK IN SAN LEANDRO (P.S. YOU SUCK!!!)
Ahem…, it was such a relief to go here!!!
Helpful teller and manager; the way banking SHOULD be.
I signed up for a credit card because of you guys!