GNC

Employees in this store are about as useful as a tit on a board. Not only do they not know their products, they have no interest in trying to help their customers. Not to mention, there are hardly any products in this store. Save your time and go to the many other supplement stores that Austin has to offer. This place is a dinosaur.

Bait and switch! Stopped by on Black Friday after an employee standing out front said that all their Combat Crunch protein bars were on sale for $ 1 each for that day only. As these bars are usually $ 3, we grabbed 15 of them and proceeded to look around. But when we checked out, another employee, the manager I think, said we could only buy ONE protein bar for $ 1 and we would have to pay full price for the rest. When we said that the other employee said otherwise, he said we must have heard him wrong. There were three of us and we all heard the same thing. Of course by this point the first employee was no where to be seen. Very shady. Now I understand why there’s never anyone in this store.

Just happened to be at the mall today, browsing at Macy’s, and I had run out of my MegaMan Sport Vitamins this morning. GNC is a stone’s throw away outside of the men’s department on the upper level. Nothing like saving a little gas.
Walked inside to dead silence. The clerk was enthralled in texting someone on the other end of the cell phone. No greeting. Actually, no acknowledgment at all; he didn’t even look up.
My vitamins were easy to find, and on sale, as usual, at $ 29.99. I went to check out, and the clerk waited until he was satisfied with his text before he started the process. On his nametag was handwritten «Austin».
He mumbled the price, «$ 29.99». Thanks, hoss. I know that already. He swiped the card, put the receipt in the bag, returned to his stool and back to his text messages. Can I get a thank you? No? Well, excuse me. Sorry to have bothered you, Austin.
It looks like this location only requires a grunting Neanderthal to serve as a warm body behind the counter. It’s lucky I knew what I wanted, otherwise I don’t think anything beyond «Hello» would compute for our dear friend Austin, who apparently is paid to text his probably equally distracted friends working at the Foot Locker or electric cigarette kiosk downstairs.
If you’re looking for competent or engaging customer service about vitamins or supplements, try another location. If you don’t mind the silent, dead-​behind-​the-​eyes type of service… this branch is for you.
As soon as Austin is done texting, of course.

Austin sucks!
I just called and asked if they carry Pure Protein, Cookies and Crème, powder. He said «uhh… no.» After I sat there for a second, thinking maybe he’d either off a suggestion of another store near me or another brand, he said, «Hellooooo?» I told him I was still on the phone and asked if they as a brand didn’t carry the brand Pure Protein or if it was just that location in particular. He said he didn’t know.
Awesome, thanks for the great customer service!