AT&T

Called these guys up asking to see what the availability was for some IPhones. Was greeted by ‘Wes,’ who was very rude and seemed to be irritated that he needed to help someone with information. These guys lost my business before they even got it… I suggest they hire people with better customer service skills. I had a much better experience with the people at the Coralville Mall ATT store. I suggest you try them instead of this location.

So I needed my own form of communication when I moved back to ‘merica, so it was time to take a look at phones and plans. Unfortunately pay-​as-​you-​go plans are just not as good as ones in Europe, so I just had to find one that was not super expensive, but provided the services I needed. I decided on AT&T, so off I went to the store. The place was pretty much dead and one of the staff members asked if he could help. I explained what I was looking for and he got out a pamphlet and he pointed out the $ 50 plan and the $ 0.10 text/​minute plan, but nothing in the middle. Then he pointed out the phones from across the store and that was about it.
It was super quick for him to set it up, but there was no explanation about any of it… not even, «Do you have any questions?» or «Can I help you with anything else?» At the time I guess I just figured there must not be anything to really understand about the whole thing, but about 4 visits to an AT&T store here in San Diego (I’ve since moved) and experiencing the customer service they provide and having to have them clear up and help me with the phone/​plan… clearly many of these visits could have been prevented had the store bothered to explain a little bit more about the plan. It isn’t like they were pressured to try and help other customers because we were the only ones there.