Taco Bell

This location has a lot of issues. We had drive through and should have gone inside. We ordered a lot and got some of the cinnabon delights and the cap n’ crunch delights. They were both black in color. I thought that was strange as the pics show the cap n’ crunch being colorful. They all were flattened like you used your thumb to squish the centers of each one. I know why after eating them. They were trying to squeeze out the oil before bagging them. They were left in the oil probably 5x their normal cook time. The «speckled» covering was black, hard, dried, salt like texture. The delights were FULL of oil. They exploded in your mouth all the oil that was trapped inside them. I would guess around 3 tablespoons of oil in each one. Eating 5 large grapes at one time has about the same amount of oil liquid each delight had. Total garbage. I stepped on one on the ground and it made an oil puddle stain/​ring about 7″ in size. They had to be 99% oil.
We also ordered the devil loaded grillers on a different day. 1 of each level. (mild chipotle, hot habanero, fiery ghost pepper.) They are all wrapped in the same white paper as the bean burritos. There is no way to tell them apart from a regular bean burrito. We were told the «hot one» was in 1 bag and the other 2 were in the other bag. That was completely WRONG. This meant a 6 year old got the ghost pepper griller and a bean burrito. He doesn’t like spicy foods but was willing to try the mild chipotle. Instead he got the hottest one. There will be no way he will ever eat anything hot again. I don’t mind spicy foods but this griller was very hot even for me. I can only imagine the burning pain a young child went through.
Taco Bell needs to properly label the grillers so dangers like this don’t happen. Having a crying kid from the burning stresses the whole family. Even after a half gallon of milk his burning hadn’t stopped. Bread made it worse for him and water did very little. After multiple vomiting (probably from involuntary body reaction to expel the spice) we made him a sliced cheese sandwich and let him have some popsicles. He probably will never eat taco bell again after this.
The other issues are normal problems. Hard shell tacos are limp and soggy and/​or have split shells at the bend. Those pale in comparison to the oil filled deserts and no-​labeled, wrong bagged spicy items.
Drive through times average about 20 minutes for small orders. If it’s busy plan on 45min-​1 hour. No joke. You cannot go to this location for a lunch or dinner break because you will spend that long just waiting in line.
In the resent past I ordered 2 Grande meals and 2 bean burritos and it took 56 minutes. I was inside with a to-​go order. There was only 1 other customer inside. After my order drive through started getting busy. After 50 min an angry drive through customer came inside screaming at the workers because of the delay and they told him they were busy because of «my» large order. It doesn’t take an hour to make 20 tacos. That is poor work. Drive through had 9 cars waiting by that point with new arrivals just turning around and leaving. I cannot guess as to how they managed to take so long but not provide any orders to anyone in that time frame. My order of 20 tacos (grande has 10 tacos in each order) and 2 burritos must have been the first time this location has ever seen an order so tremendously huge that it shut down the location for an hour to figure out how to make them.
kudos (sarcasm) to the employees telling the extremely irate customer that is hitting their counter repeatedly and yelling vulgarities that it is my fault no one is getting served. That just makes for a lovely interaction. Maybe they should concentrate on how/​why it takes so long and not blame the customer for an order.

The food was hot and fresh. The staff was very pleasant it was clean and food came out in good time.